{"id":3919,"date":"2020-05-14T10:09:47","date_gmt":"2020-05-14T14:09:47","guid":{"rendered":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/?p=3919"},"modified":"2020-05-14T10:10:02","modified_gmt":"2020-05-14T14:10:02","slug":"infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/","title":{"rendered":"Infrascale Survey Reveals the Negative Impact of Unexpected Downtime"},"content":{"rendered":"<p style=\"text-align: justify\"><span style=\"font-weight: 400\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3920\" src=\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime.png\" alt=\"Infrascale Survey Reveals the Negative Impact of Unexpected Downtime\" width=\"800\" height=\"400\" srcset=\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime.png 800w, https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime-300x150.png 300w, https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime-768x384.png 768w, https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime-540x270.png 540w, https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime-162x81.png 162w, https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime-360x180.png 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>According to <\/span><a href=\"https:\/\/www.infrascale.com\/press-release\/infrascale-survey-highlights-the-heavy-costs-of-business-downtime\/\"><span style=\"font-weight: 400\">new research<\/span><\/a><span style=\"font-weight: 400\"> from <\/span><a href=\"https:\/\/www.infrascale.com\/\"><span style=\"font-weight: 400\">Infrascale,<\/span><\/a><span style=\"font-weight: 400\"> the IT systems of almost a quarter of small and medium businesses (SMBs) have gone offline in the past year. SMBs stated the downtime that results from going offline creates disruptions to day-to-day business operations and decreases employee productivity. Over a third (37 percent) of the SMBs surveyed said they have lost customers and 17 percent have lost revenue to unexpected downtime. The research from Infrascale is based on a survey of over 500 C-level executives at SMBs. CEOs represented 87 percent of the group, with most of the remainder being split between CIOs and CTOs.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"speedbump-1\" href=\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/get-free-disaster-recovery-service-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" title=\"DRaaS Buyer's Guide\" src=\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/02\/DRaaS_SB_BG_800.gif\" alt=\"Download Link to DRaaS Buyer's Guide\" width=\"800\" height=\"100\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">The research from Infrascale revealed that 19 percent of SMBs do not feel they are adequately prepared to manage and prevent unexpected downtime. Of the SMBs that feel unprepared, 13 percent stated they feel unprepared for unexpected downtime because they do not have enough time to research solutions designed to prevent downtime. 28 percent feel unprepared for this scenario due to IT teams at their business being stretched too thin. The same share (28 percent) do not think their organization is at risk from unexpected downtime. However, 38 percent of SMBs said they don\u2019t know what the cost of one hour of downtime is for their business.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">In a media statement, CEO of Infrascale, Russell P. Reeder said, \u201ccustomer retention is essential for business success. It can cost up to five times more to attract a new customer than to retain an existing one, and when customers leave, businesses lose out on vital profit and operational efficiencies. Especially in today\u2019s competitive environment, it\u2019s challenging enough to retain customers. With all the cost-effective solutions available, downtime shouldn\u2019t be a reason for concern.\u201d<\/span><\/p>\n<h4 style=\"text-align: justify\"><b>Loss of Business<\/b><\/h4>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">As mentioned above, 37 percent of those surveyed admitted to losing customers because of downtime issues. This problem was especially prominent among business-to-business (B2B) entities. Almost half (46 percent) of B2B organizations have experienced such a loss. On the other end of the spectrum, 25 percent of business-to-consumer (B2C) SMBs stated they have lost customers due to downtime issues.<\/span><\/p>\n<h4 style=\"text-align: justify\"><b>Loss of Productivity<\/b><\/h4>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">The SMBs surveyed said the biggest downtime risks are business disruption (29 percent) and decreased employee productivity (21 percent). Additionally, 17 percent have lost revenue, with reputation impact (16 percent) and cost (13 percent) rounding out the responses. Software failure (53 percent) and cybersecurity issues (52 percent) are the most common causes of downtime according to the survey group. A smaller share of those surveyed blamed downtime on hardware failure (38 percent), human error (36 percent), natural disaster (30 percent), and\/or hardware theft (24 percent).<\/span><\/p>\n<h4 style=\"text-align: justify\"><b>Financial Loss<\/b><\/h4>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">One-tenth of SMBs said their per-hour downtime cost was over $50,000. 13 percent said their per-hour downtime cost was between $40,001 and $50,000. A quarter of those surveyed said their per-hour cost of downtime was between $20,001 and $40,000. 26 percent incur a loss of $10,000 to $20,000 for each hour of downtime, while 27 percent stated their cost of downtime per hour was less than $10,000.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Luckily, the survey group indicated that downtime usually only lasts minutes rather than hours. 22 percent of respondents said their downtime events last between five to 15 minutes. 17 percent said their downtime typically goes on between 15 and 30 minutes. 17 percent said their downtime can last an hour, and only 6 percent said over an hour.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Reeder continued, \u201cthese survey results illustrate that there\u2019s plenty of room for improvement when it comes to business uptime. Organizations can benefit from application and server backup, ransomware mitigation, Disaster Recovery as a Service (DRaaS), encryption, and state-of-the-art endpoint protection. Investments in such solutions enable them to avoid downtime and enjoy business continuity, which are essential for a growing and thriving business.\u201d<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Learn more about <\/span><a href=\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/new-infrascale-research-reveals-46-of-smbs-have-experienced-ransomware-attacks\/\"><span style=\"font-weight: 400\">Infrascale.<\/span><\/a><\/p>\n<p style=\"text-align: justify\"><div class=\"hr hr\"><\/div><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"speedbump-2\" href=\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/data-protection-vendor-map\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2786 size-full\" src=\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/02\/DP_VM_SB_800.jpg\" alt=\"Download link to Data Protection Vendor Map\" width=\"800\" height=\"100\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to new research from Infrascale, the IT systems of almost a quarter of small and medium businesses (SMBs) have gone offline in the past year. SMBs stated the downtime that results from going offline creates disruptions to day-to-day business operations and decreases employee productivity. Over a third (37 percent) of the SMBs surveyed said [&hellip;]<\/p>\n","protected":false},"author":43,"featured_media":3920,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[3],"tags":[30,486,77,144,915],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Infrascale Survey Reveals the Negative Impact of Unexpected Downtime<\/title>\n<meta name=\"description\" content=\"The research from Infrascale revealed that 19 percent of SMBs do not feel they are adequately prepared to manage and prevent unexpected downtime.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tess Hanna\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/\",\"url\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/\",\"name\":\"Infrascale Survey Reveals the Negative Impact of Unexpected Downtime\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime.png\",\"datePublished\":\"2020-05-14T14:09:47+00:00\",\"dateModified\":\"2020-05-14T14:10:02+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#\/schema\/person\/1915d169a2244d0703ac9749676fe5cd\"},\"description\":\"The research from Infrascale revealed that 19 percent of SMBs do not feel they are adequately prepared to manage and prevent unexpected downtime.\",\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#primaryimage\",\"url\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime.png\",\"contentUrl\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime.png\",\"width\":800,\"height\":400,\"caption\":\"Infrascale Survey Reveals the Negative Impact of Unexpected Downtime\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Infrascale Survey Reveals the Negative Impact of Unexpected Downtime\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#website\",\"url\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/\",\"name\":\"Backup and Disaster Recovery | Solutions Review\",\"description\":\"BDR Software Evaluation: Ransomware Recovery, Cloud Backup &amp; Vendor Showcases\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#\/schema\/person\/1915d169a2244d0703ac9749676fe5cd\",\"name\":\"Tess Hanna\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a013a1b8fc928c09456c408742bc1e25?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a013a1b8fc928c09456c408742bc1e25?s=96&d=mm&r=g\",\"caption\":\"Tess Hanna\"},\"description\":\"Tess Hanna is an editor and writer at Solutions Review covering Backup and Disaster Recovery, Data Storage, Cloud Computing, and Network Monitoring. Recognized by Onalytica in the 2021 \\\"Who's Who in Data Management,\\\" and \\\"Who's Who in Automation\\\" reports. You can contact her at thanna@solutionsreview.com\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/tesshanna\/\",\"https:\/\/x.com\/SRDataProtect\"],\"url\":\"https:\/\/solutionsreview.com\/backup-disaster-recovery\/author\/thanna\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Infrascale Survey Reveals the Negative Impact of Unexpected Downtime","description":"The research from Infrascale revealed that 19 percent of SMBs do not feel they are adequately prepared to manage and prevent unexpected downtime.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/","twitter_misc":{"Written by":"Tess Hanna","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/","url":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/","name":"Infrascale Survey Reveals the Negative Impact of Unexpected Downtime","isPartOf":{"@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#website"},"primaryImageOfPage":{"@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#primaryimage"},"image":{"@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#primaryimage"},"thumbnailUrl":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime.png","datePublished":"2020-05-14T14:09:47+00:00","dateModified":"2020-05-14T14:10:02+00:00","author":{"@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#\/schema\/person\/1915d169a2244d0703ac9749676fe5cd"},"description":"The research from Infrascale revealed that 19 percent of SMBs do not feel they are adequately prepared to manage and prevent unexpected downtime.","breadcrumb":{"@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#primaryimage","url":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime.png","contentUrl":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/files\/2020\/05\/Infrascale-Survey-Reveals-the-Negative-Impact-of-Unexpected-Downtime.png","width":800,"height":400,"caption":"Infrascale Survey Reveals the Negative Impact of Unexpected Downtime"},{"@type":"BreadcrumbList","@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/infrascale-survey-reveals-the-negative-impact-of-unexpected-downtime\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/"},{"@type":"ListItem","position":2,"name":"Infrascale Survey Reveals the Negative Impact of Unexpected Downtime"}]},{"@type":"WebSite","@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#website","url":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/","name":"Backup and Disaster Recovery | Solutions Review","description":"BDR Software Evaluation: Ransomware Recovery, Cloud Backup &amp; Vendor Showcases","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#\/schema\/person\/1915d169a2244d0703ac9749676fe5cd","name":"Tess Hanna","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a013a1b8fc928c09456c408742bc1e25?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a013a1b8fc928c09456c408742bc1e25?s=96&d=mm&r=g","caption":"Tess Hanna"},"description":"Tess Hanna is an editor and writer at Solutions Review covering Backup and Disaster Recovery, Data Storage, Cloud Computing, and Network Monitoring. Recognized by Onalytica in the 2021 \"Who's Who in Data Management,\" and \"Who's Who in Automation\" reports. You can contact her at thanna@solutionsreview.com","sameAs":["https:\/\/www.linkedin.com\/in\/tesshanna\/","https:\/\/x.com\/SRDataProtect"],"url":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/author\/thanna\/"}]}},"_links":{"self":[{"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/posts\/3919"}],"collection":[{"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/comments?post=3919"}],"version-history":[{"count":0,"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/posts\/3919\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/media\/3920"}],"wp:attachment":[{"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/media?parent=3919"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/categories?post=3919"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutionsreview.com\/backup-disaster-recovery\/wp-json\/wp\/v2\/tags?post=3919"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}