{"id":818,"date":"2014-11-26T09:43:55","date_gmt":"2014-11-26T14:43:55","guid":{"rendered":"https:\/\/solutionsreview.com\/business-intelligence\/?p=818"},"modified":"2016-10-04T11:04:44","modified_gmt":"2016-10-04T15:04:44","slug":"business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/","title":{"rendered":"Business Intelligence Software 2014 Customer Ratings from a Gartner Magic Quadrant Survey"},"content":{"rendered":"<p><a href=\"https:\/\/solutionsreview.com\/business-intelligence\/files\/2014\/11\/Business-Intelligence-Software-2014-Customer-Ratings-from-a-Gartner-Magic-Quadrant-Survey.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-834\" src=\"https:\/\/solutionsreview.com\/business-intelligence\/files\/2014\/11\/Business-Intelligence-Software-2014-Customer-Ratings-from-a-Gartner-Magic-Quadrant-Survey-175x150.jpg\" alt=\"Business Intelligence Software 2014 Customer Ratings from a Gartner Magic Quadrant Survey\" width=\"175\" height=\"150\" \/><\/a>Each year, Gartner assesses the Business Intelligence (BI) and business analytics market with the ultimate goal of reporting research data for a matrix they call the Gartner Magic Quadrant. One aspect of their research includes performing extensive BI end-user surveys. Users being surveyed are made up of professional enterprise constituents such as business managers or IT folks who share their experiences while using\u00a0business intelligence and analytics products and how it\u00a0may or may not have contributed to the overall success of their businesses. The purpose for these studies is to provide understanding into BI platform issues and limitations and to estimate the future state of each business intelligence software tool.<\/p>\n<p><strong><a href=\"https:\/\/solutionsreview.com\/business-intelligence\/free-2014-business-intelligence-solution-vendors-buyers-guide\/\">+ Check Out a Free\u00a02015 Business Intelligence Tools Buyers Guide<\/a><\/strong><\/p>\n<p><strong>The Study:<\/strong><\/p>\n<p>The 2014 Gartner Magic Quadrant customer survey results used in this analysis included a total of 1,589 responses. The total survey responses were received from:<\/p>\n<ul>\n<li>Vendor-provided references \u2014 1,470 (93%)<\/li>\n<li>BI users from Gartner BI Summits \u2014 33 (2%)<\/li>\n<li>Respondents from last year&#8217;s survey \u2014 86 (5%)<\/li>\n<\/ul>\n<p><strong>Business Intelligence Categories and Vendors:<\/strong><\/p>\n<ul>\n<li>Cloud BI: \u00a0Birst, GoodData<\/li>\n<li>Data Discovery Leaders: \u00a0Tableau, Tibco Spotfire, Qlik<\/li>\n<li>Large Independents: Information Builders, MicroStrategy, SAS Institute<\/li>\n<li>Megavendors: \u00a0IBM, Microsoft, Oracle, SAP<\/li>\n<li>Open Source: \u00a0Actuate (BIRT), Jaspersoft (acquired by Tibco Software), Pentaho<\/li>\n<li>Small Independents: \u00a0Alteryx, arcplan, Bitam, Board International, Infor, Logi Analytics, Panorama Software, Prognoz, Pyramid Analytics, Salient Management, Targit, Yellowfin<\/li>\n<li>Other Vendors:\u00a0 Adaptive Insights, Advizor Solutions, Chartio, Dimensional Insight, Dundas Data Visualization, eQ Technologic, InetSoft, Jedox, Jinfonet Software (JReport), Lavastorm Analytics, Phocas Software, SiSense, Software AG (JackBe), SpagoBI, Strategy Companion<\/li>\n<\/ul>\n<p><strong>Summary of Results<\/strong><\/p>\n<p>A major key finding from the survey was that customer experience really matters. A vendor\u2019s customer experience rating, measured by looking at a combination of factors such as product quality, customer support and sales experience has a strong correlation to how customers view a vendor&#8217;s future.<\/p>\n<p>Megavendors continue to be judged as below average by all respondents on many factors of customer success &#8211; overall customer experience and functionality, ease of use, and most complex deployments with global systems record reporting.<\/p>\n<p>Data discovery and many small independents tend to have much of the market growth momentum which corresponds directly to their above average scores in ease of use, complex types of analysis, and delivery of stronger business benefits.<\/p>\n<p>The Megavendors minus Microsoft and large independent Microstrategies have among the highest enterprise standardization rates in the largest companies. Data discovery vendors are implemented in large firms, but are often add-ons that threaten the enterprise standard as they enhance their features and functions while expanding their wide spread use and acceptance.<\/p>\n<p>To read more about the Gartner Magic Quadrant survey results, <a href=\"https:\/\/www.gartner.com\/doc\/2869317\/survey-analysis-customers-rate-bi\">click here<\/a>.<\/p>\n<div class=\"hr hr\"><\/div>\n<div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a href=\"https:\/\/solutionsreview.com\/contact\"><img decoding=\"async\" title=\"Solutions Review Events Ad\" src=\"https:\/\/solutionsreview.com\/business-intelligence\/files\/2026\/06\/SR_Events_Ad_2.png\" alt=\"Solutions Review Events Ad\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Each year, Gartner assesses the Business Intelligence (BI) and business analytics market with the ultimate goal of reporting research data for a matrix they call the Gartner Magic Quadrant. One aspect of their research includes performing extensive BI end-user surveys. Users being surveyed are made up of professional enterprise constituents such as business managers or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":834,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Business Intelligence Software 2014 Customer Ratings from a Gartner Magic Quadrant Survey | Solutions Review<\/title>\n<meta name=\"description\" content=\"Each year, Gartner assesses the Business Intelligence (BI) and business analytics market with the ultimate goal of reporting research data for a matrix they call the Gartner Magic Quadrant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Doug Atkinson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/\",\"url\":\"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/\",\"name\":\"Business Intelligence Software 2014 Customer Ratings from a Gartner Magic Quadrant Survey | Solutions Review\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/business-intelligence\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/solutionsreview.com\/business-intelligence\/files\/2014\/11\/Business-Intelligence-Software-2014-Customer-Ratings-from-a-Gartner-Magic-Quadrant-Survey.jpg\",\"datePublished\":\"2014-11-26T14:43:55+00:00\",\"dateModified\":\"2016-10-04T15:04:44+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/business-intelligence\/#\/schema\/person\/5992f02d38e7b28251ad933cd131dcae\"},\"description\":\"Each year, Gartner assesses the Business Intelligence (BI) and business analytics market with the ultimate goal of reporting research data for a matrix they call the Gartner Magic Quadrant.\",\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/#primaryimage\",\"url\":\"https:\/\/solutionsreview.com\/business-intelligence\/files\/2014\/11\/Business-Intelligence-Software-2014-Customer-Ratings-from-a-Gartner-Magic-Quadrant-Survey.jpg\",\"contentUrl\":\"https:\/\/solutionsreview.com\/business-intelligence\/files\/2014\/11\/Business-Intelligence-Software-2014-Customer-Ratings-from-a-Gartner-Magic-Quadrant-Survey.jpg\",\"width\":600,\"height\":270,\"caption\":\"Business Intelligence Software 2014 Customer Ratings from a Gartner Magic Quadrant Survey\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/business-intelligence\/business-intelligence-software-2014-customer-ratings-from-a-gartner-magic-quadrant-survey\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/business-intelligence\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Business Intelligence Software 2014 Customer Ratings from a Gartner Magic Quadrant Survey\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/business-intelligence\/#website\",\"url\":\"https:\/\/solutionsreview.com\/business-intelligence\/\",\"name\":\"Solutions Review | Business Intelligence &amp; 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