Having a strong BPM infrastructure means knowing how to analyze your current systems, model different scenarios, and make clear improvements. This is in no way a one-and-done operation, it involves ongoing efforts from company leaders to re-engineer all areas of the business. As we all know, technology is rapidly changing – systems that worked in the past might not be the best option moving forward.
Recently, there has been a push for automation in the BPM world, since new technology allows much of this optimization to be done via technology. BPM software enables businesses to design, analyze, execute, monitor and optimize important processes. It is a valuable automation tool for enterprises to generate a competitive advantage through cost reduction, process excellence, and continuous process improvement.
So how can you improve this infrastructure so you can make the most of your time and money? We spoke with Wendy Dessler, who helps businesses find their audience online through outreach, partnerships, and networking, about the topic. Below, she provided us with five ways to improve your BPM infrastructure.
1. Start with outcomes
It’s easy to jump into optimizing your business processes by focusing on the things you need to do. A task-based approach makes sense, but it likely won’t work in your favor over time. How do you define your success as a company? Most likely this isn’t based on completing a certain number of tasks in a decided order. Rather, you measure success by the end result.
These outcomes can include making more profit, reaching deadlines, or even just increasing employee satisfaction. Keep the focus on the big picture of the long-term end results. The smaller everyday tasks certainly add up to big things, but they aren’t worth nitpicking. An example of this in action could be hiring a new employee who completes an entire process on their own. This is less time consuming than delegating smaller tasks for a single process across employees, yet it will yield the same result.
2. Simplify with cloud computing
Wouldn’t life be easier if all of your resources were in the same location? Yet, for some reason, many businesses are still holding onto outdated procedures of managing day-to-day tasks. Over 80% of enterprises today have a multi-cloud strategy. The benefits of this technology are far-reaching. First, it’s flexible. Users can utilize just as much as they need, and it’s easy to upgrade for more storage. That means no more wasting money on unused storage or complex systems that aren’t effective.
Cloud computing is also efficient, particularly when employees don’t all work in the same place. Because important documents and systems can be accessed securely from anywhere, it’s a streamlined approach to conducting business. Simplify and centralize your processes and save your company money at the same time. Here are some tips for choosing the right cloud-based BPM tool.
3. Combine tasks
Workflow management is a key area of BPM. Oftentimes separate tasks run parallel to each other, and they take double the time. This costs businesses money and employees time that could have been better spent on another tasks. Connecting these tasks while they’re in progress is a smart choice that will likely make employees more effective.
Work with leaders to determine if any tasks can be combined or automated. You might even discover some can be removed altogether. An example of this would be having two employees do research on two separate areas of the same project. It would likely be a better choice to allocate both tasks to the same employee who is already familiar with research in this specific area. These small combinations of tasks add up to big time savers.
4. Stay ahead of any issues
When conducting business, problems are unavoidable. No matter how much you prepare, they’ll still happen at times. However, they don’t have to catch you off guard. There are systems that help you recognize potential problems before they occur. We can see this in the media recently with the many breaches in security at large companies. Security is serious business, and these attacks put customers at risk while damaging the reputations of these companies irrevocably. If these companies had a system in place that allowed them to determine possible areas of attack, they would have stood a better chance of preventing the breach in security altogether.
5. Empower your employees
Seeking external help can shed light on areas of your business you’ve gone blind to, but that’s not the only way to optimize your enterprise. The biggest source of information and decision making is your employees themselves. These are the individuals working on the businesses tasks every day, and they’re likely full of positive suggestions.
When employees feel empowered to make their own decisions about their work, they’re shown to be more productive and motivated. Companies need to trust their own hiring skills and guidance. If you’ve done your due diligence in sourcing the best workers, you should then feel empowered to let them make their own day-to-day choices.
So, are your business processes working for you? Take a close look at your day-to-day tasks. Do they align with your goals? If not, it’s time to make changes. These tips above will guide your way to refining these processes so they work not just for you but also for employees. You can also turn to BPM software, it coordinates the entire organization and focuses on its processes to improve their efficiency.
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