How to Achieve Successful Process Improvement

How to Achieve Successful Process Improvement

In today’s fast-paced business environment and ever-changing marketplace, Continuous Process Improvement (CPI) is a must for businesses wanting to maintain profitability and a competitive advantage. Every business, no matter the size, no matter the industry, wants to achieve continuous process improvement in order to simplify processes, reduce process waste, and optimize workflows.

“Processes underpin business capabilities, and capabilities underpin strategy execution,” says digital leadership specialist Pearl Zhu in her book “Digital Capability: Building Lego Like Capability Into Business Competency.”

Business processes are the foundation in which enterprises run. They define how certain tasks are done and because businesses are constantly changing as they respond to internal and external pressures, CPI can enable organizations to make small, incremental changes that will provide greater value in the long run.

Sarah Berkowski, senior director, marketing at Nintex Promapp, argues a growing number of companies are changing the way they capture, share and review their business processes. They make processes part of their organizations’ day-to-day conversations at every level, and thereby hope to foster an environment of continual improvement — one where processes and their outcomes can be tracked and regularly reviewed and updated.

Business Process Management (BPM) software, takes CPI to the next level by focusing on continuous Business Process Improvement (BPI).

Achieving Process Improvement with BPM Software

When most people think of BPM software, they most likely refer to it as a tool that automates important business processes, however, it is much more than that. On top of automation, BPM software implements, tracks, monitors, executes and optimizes already existing processes (and workflows) within an organization. You can probably see where the confusion comes from when discussing process improvement and BPM.

As the word “continuous” implies, CPI and BPI are not one-time actions. Once you succeed with a process improvement initiative, you need to periodically look back to see whether there are any changes or improvement that need to be made.

This cycle of process improvement repeats continuously as long as the process lifecycle stays active. In this way, an environment of continual business process improvement is born into the organization, but is structured in a very easy-to-use software platform.

Process improvement is a key feature of many BPM software products, as they serve to automate and optimize processes that are added into the software suite. For example, once the processes are run via the software, process managers, end users, and executives can then see where improvements need to be made within the process by looking at the data provided (like completion times or status info).

Continuous business process improvement that BPM software can provide supports organizations with increased profits and productivity, improved quality, enhanced customer satisfaction, reduced costs, more consistent data entry and so much more. In some ways, BPM software gives off the impression that it’s not software at all, but instead, is a continuous process improvement method.

The Association Of Business Process Management Professionals describes BPM as:

“A disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non-automated business processes to achieve consistent, targeted results aligned with an organization’s strategic goals. BPM involves the deliberate, collaborative and increasingly technology-aided definition, improvement, innovation, and management of end-to-end business processes that drive business results, create value, and enable an organization to meet its business objectives with more agility.”

From this, it’s clear that implementing a BPM solution can help any business or organization achieve continuous process improvement AND continuous business process improvement.


Looking for more? Download our Business Process Management Buyer’s Guide for free to compare the top-24 products available on the market with full page vendor profiles. The guide includes four key capabilities to look for in a BPM platform, plus questions to ask before purchasing. It’s truly the perfect resource for anyone looking to find the right BPM for their business/organization, or those looking to replace an existing one.

And don’t forget to follow us on TwitterLinkedIn and Facebook for all the latest in Work Tech!

Elizabeth Quirk

Elizabeth Quirk

Liz is an enterprise technology writer covering Enterprise Resource Planning (ERP), Business Process Management (BPM) and Talent Management Suites (TMS) at Solutions Review. She attended Massachusetts College of Liberal Arts, where she attained a Bachelor of Arts Degree in Journalism. You can reach her at equirk@solutionsreview.com
Elizabeth Quirk

Leave a Reply

Your email address will not be published. Required fields are marked *