Key Takeaways: 2024 Gartner Magic Quadrant for Process Mining Tools

The editors at Solutions Review highlight the key takeaways from the 2024 Magic Quadrant for Process Mining Tools and analyze the report.

Analyst house Gartner, Inc. recently released its inaugural Magic Quadrant for Process Mining Tools. Gartner says process mining tools “are designed to discover, monitor, and improve processes by extracting knowledge from events captured in information systems to continuously deliver visibility and insights.” The report also says that these solutions must come equipped with comparative process mining and process models, analysis, and enhancement, at minimum.

Gartner also lists some of the standard features available with these tools. They include process orchestration, GenAI-powered capabilities, execution support, data access and preparation, business activity monitoring, task mining, and advanced process analysis.

Key Takeaways: 2024 Gartner Magic Quadrant for Process Mining Tools

In this updated Magic Quadrant, Gartner identifies eighteen of the most significant Process Mining solution providers in the marketplace. The researchers behind the report—Marc Kerremans, David Sugden, and Nick Duffy—evaluated the strengths and weaknesses of each provider listed and ranked them on the signature “Magic Quadrant” graph, which illustrates each vendor’s ability to execute its vision. The diagram includes four quadrants: leaders, challengers, niche players, and visionaries.

Below is a breakdown of each category and the companies associated with it. Solutions Review’s rundown of last year’s Magic Quadrant for Process Mining Tools is available here.

Leaders

Celonis is once again the frontrunner in the Leader category. Its solution, the Celonis Process Intelligence Platform, is a containerized, microservices-based cloud platform. Gartner spotlights Celonis’ strengths in the marketplace: its extensive customer base, innovative marketing strategy, and Process Intelligence Graph solution modeled in an object-centric process data model that can function as an extensible digital twin of a user’s business. The company also benefits from acquiring Symbio, a process repository tool that has helped it expand its AI capabilities.

Software AG also returns as a Leader in Gartner’s report with its ARIS Process Mining solution, version 10 SR23. The solution can be purchased as a standalone or integrated offering with the broader ARIS Suite. ARIS Process Mining earns top marks for its process orchestration capabilities, generative AI adoption, and growing user community, featuring over 750,000 members who regularly share best practices, news, and blogs. Another strength is Software AG’s customer engagement for product feedback, which the company incorporates into its product roadmap.

SAP Signavio earns its spot in the category with two process mining offerings: SAP Signavio Process Intelligence and SAP Signavio Process Insights, version 17.4. Both solutions are part of the SAP Signavio Process Transformation Suite and include process modeling, data access, journey modeling, process model enhancement, process collaboration, and governance capabilities. Strengths include its market positioning, alignment with SAP’s overall go-to-market approach, and AI functionalities, including a text-to-query-to-widget, automatic event log enhancement, dashboard AI assistant, a problem space identifier, and the Journey-to-Process Analytics AI tool.

Microsoft’s Power Automate Process Mining solution is a Leader in this year’s solution, a change from its placement in the Challenger category last year. Microsoft Power Automate Process Mining combines the capabilities of task mining and Minit process mining, the latter of which is integrated into the Power Automate suite. According to Gartner’s report, Microsoft’s strengths as a process mining vendor include its advanced analytics functionalities, task mining capabilities, and implementation of generative AI technology via GPT-3.5 Turbo from OpenAI.

The Apromore Enterprise Edition 9.3 solution is another returning Leader in the report. Its offering provides companies with a single, integrated, no-code environment for process mining, modeling, simulation, and monitoring. It supports object-centric process mining (OCPM) at data modeling and discovery analysis levels. Apromore’s solution is well-regarded for the ease of use its no-code environment provides to users, its unique task-mining features, and its innovation roadmap, driven by AI-powered tools and predictive dashboards.

Like Microsoft, UiPath also moved from the Challenger category to the Leaders. Its process mining solutions include UiPath Process Mining, UiPath Task Mining, and UiPath Communications Mining, version 2023.6, all components of UiPath’s Business Automation Platform. Gartner identifies the company’s greatest strengths as a process mining vendor: its position in the market, its ability to combine holistic process intelligence with execution and AI-powered automation, and its overall approach to automation capabilities.

MEHRWERK is back as a Leader with its mpmX Process Excellence Platform, which combines mpmX analytics with mpmX execution. While the company is primarily based in Europe, it’s expanding its presence in the United States to continue supporting its clients in banking, financial services, insurance, automotive, manufacturing, IT, and other industries. Strengths include its recent addition of an OCR module based on several AI models, its market vision, and its data access and management capabilities, which it gets from running natively on Qlik’s BI platform.

Appian moved from the Niche Player category to the Leader in this year’s report. Its process mining solution—Appian Process Mining, version 5.9—is part of its broader Appian Platform suite and integrates its process mining toolset into Appian’s process automation solution. Gartner identifies the company’s most compelling strengths as being its support for process execution, data fabric innovations, and market positioning, which is built off its plans to develop a new category of holistic process management platform.

ABBYY closes out the category with ABBYY Timeline, version 6.04. The platform benefits from ABBYY’s optical character recognition (OCR) and intelligent document processing (IDP) capabilities and its pre-built integration with SS&C Blue Prism via Blue Prism Process Intelligence. ABBYY Timeline is delivered via ABBYY’s multitenant-hosted SaaS environment on AWS but is also available for private installation via AWS or Microsoft Azure, alongside an on-premises option.

Challengers

IBM is the sole Challenger in this year’s Magic Quadrant. Its solution is IBM Process Mining, version 1.14.1, which falls into IBM’s strategy of providing companies with a “one-stop shop” for AI-powered business automation features. The platform can be deployed via OpenShift, SaaS, and on-premises via IBM Cloud Paks. It receives high marks for its ability to offer a “complete” solution for intelligent automation, its in-depth understanding of individual marks, and its customer experience, which receives consistently high evaluations in Gartner Peer Insights feedback for integration, deployment, retention rate, and Net Promoter Score.

Niche Players

Skan is the first Niche Player in the report and one of several new additions to the Process Mining Magic Quadrant. Its offering is Skan Process Intelligence, version 3.2.2, available in the cloud and on-premises. It uses process and task mining capabilities to extract process insights and can generate event logs via task capture based on user observations. It differentiates itself in the market with its process discovery functionalities, above-average customer retention rate, and GenAI-powered ProcessGPT suite, further complemented by Skan’s Autonomous Learning and Optimization system.

StereoLOGIC returns to the Niche Player category with the StereoLOGIC Integrated Task & Process Mining Platform, version 2023, and StereoLOGIC Unattended Task Mining, version 2023. One of StereoLOGIC’s strengths is that it functions from a task mining perspective and captures events on an end-user desktop, terminal, or mobile device before applying patent-based engines to derive the processes. Other notable features include faster implementations, accessible data sets, and proprietary pattern recognition technology.

Cyclone Robotics and its Process Intelligence solution are also new to the report. The company is primarily a robotic process automation (RPA) vendor, but it’s expanded its suite to include process mining capabilities, which are deeply integrated with its RPA, BPA, and Integration Platform as a Service (iPaaS) offerings. Some of its defining strengths include its focus on China’s process mining marketplace, native task mining capability, and its marketing strategies, which focus on encouraging its RPA clients to renew and convert to its additive process mining functionalities. 

Proxverse, alongside the following two vendors, are the other newcomers to Gartner’s report. Proxverse’s process mining offering is Proxverse Studio, version 2.98, which consists of four modules: Data Fusion (ETL), Process Mining & Analysis, Process Management, and Low-Code Automation. It differentiates itself in the market with its co-innovation strategies with partners, its ability to be agile in response to market trends, and its promotions in China, where it hosts industry-specific webinars and workshops on process mining.

UpFlux’s process mining offering is available as a cloud-based and on-premises solution and primarily focuses on Latin American companies in healthcare, banking, IT services, telecommunications, and consumer goods. According to feedback from Gartner Peer Insights, UpFlux has some of the highest levels of client satisfaction among process mining vendors, which is reinforced by a solid understanding of the process mining market and its evolving trends.

mindzie is the final Niche Player in this Magic Quadrant. Its process mining offering, mindzie Studio, is available as a desktop, on-premises enterprise, and SaaS solution. While the company started working with small and mid-size businesses, it now works with larger clients wanting smaller implementations. Strengths include its pricing strategies, customer experience and support services, and its generative AI integrations, which are trained on mindzie’s custom block language.

Visionaries

QPR Software returns to the Visionaries category with the QPR ProcessAnalyzer, version 2023.4. This platform provides one-click root cause analysis, advanced influence and clustering analyses, machine learning tools, and predictive capabilities. It’s also the only process mining software running natively in Snowflake Data Cloud, which guarantees higher data security, more accessible data governance, and off-the-shelf scalability. Other strengths include its prioritization of the digital twin of an organization (DTO) use case and a marketing strategy that focuses on existing customers in its target markets.

Pegasystems has moved from a Niche Player to a Visionary. For this report, Gartner examined Pega Process Mining, version 1.0.0, and Pega Workforce Intelligence, version 8.8, for task mining tools. Both solutions are part of Pega Platform ’23. Its strengths as a vendor include its ability to support the entire process lifecycle, its case-based pricing model, and its identification of process mining as a significant driver in process intelligence, orchestration, and autonomous actions.