The editors at Solutions Review have compiled a list of the most important questions to consider when considering an RPA software solution for your company.
As the Robotic Process Automation (RPA) and general automation technology marketplaces continue to grow and evolve, evaluating and selecting a solution for your company has also grown. With so many different solutions for different industries, company sizes, and use cases, it can be challenging to narrow the search to ensure it focuses on the robotic process automation companies with the specific qualifications a company needs.
There’s no such thing as a one-size-fits-all RPA solution, either, so each team must make time for in-depth research into the capabilities, strengths, and potential drawbacks that the leading robotic process automation companies offer. With that in mind, the Solutions Review editors compiled a list of questions to consider when talking with various RPA software providers. These questions will help you understand the capabilities of the RPA software, its fit for your organization’s specific needs, and the vendor’s ability to support your implementation and ongoing use of the technology.
Questions to Consider When Selecting an RPA Software Solution
What is your pricing structure and licensing model?
Understanding the costs associated with implementing and using an RPA solution is essential to determine whether it is financially viable for your organization. Be sure to ask about licensing models, the cost of support, and any additional costs associated with using the software, such as training or customization. The more in-depth your understanding of the costs, the better you will be in the long run.
What technical expertise and support do you provide during and after implementation?
Access to technical support during and after implementation can provide a successful rollout that minimizes downtime and disruptions. You should ask about the level of technical expertise and support the vendor provides, including whether they offer on-site support, remote support, or both. Those factors will help your team determine what form their role in the implementation will take.
How does your RPA software integrate with our existing IT infrastructure?
Knowing how RPA software can (or can’t) integrate with your current systems and software is essential for a smooth implementation and the continued success of ongoing operations. For example, you should ask about the software’s compatibility with your existing systems, whether it requires any modifications or customizations to work effectively and provide the vendor with a list of the software already in your tech stack to ensure nothing is missed.
What kind of training and documentation do you provide for users?
Comprehensive training and documentation can streamline the onboarding process for new users, making it easier for them to adjust to the latest software and use it to achieve their objectives. You should ask about the type of training and documentation the software vendor provides and whether those services can be customized to your organization’s needs.
How does your RPA software handle security and compliance requirements?
RPA software must be secure and compliant with relevant regulations to avoid potential risks and legal issues. You should ask about the vendor’s approach to data security, how they handle data privacy, and whether the software complies with relevant regulations such as GDPR or HIPAA.
What is your approach to scalability and customization of the RPA solution?
Knowing how the RPA solution can be scaled and customized to meet changing company needs is essential for ensuring long-term success and ROI. Ask about each vendor’s approach to scalability and pay special attention to the platform’s options for future customization, integrations, and scalability.
How do you handle maintenance and upgrades of the RPA software?
Knowing how the vendor handles maintenance and upgrades of the RPA software is helpful because it can minimize potential disruptions and ensure your team knows their technology remains up-to-date. Some common questions include the vendor’s approach to software updates, how regular those updates are, how they handle big fixes, and their maintenance approach.
Now Read: Take These Certifications to Become a Robotic Process Automation Engineer