As businesses grow and adapt to today’s ever-changing marketplace trends and customer demands, their internal processes go through a similar change. It’s because of this, that Business Process Management (BPM) software comes into play. BPM software, in its simplest form, enables businesses to model, implement, execute, monitor and optimize their management processes.
Until just a few years ago, BPM software was normally adopted by large enterprises with budgets to match. However, the emergence of a new generation of BPM tools means that organizations of all sizes can deploy BPM methods in order to meet their needs as they grow. With the advent of Software-as-a-Service (SaaS) BPM solutions, achieving consolidated, coordinated, and seamless workflows and processes is now easy and accessible to small and medium-sized businesses.
Businesses today must streamline their workflows, build data into everyday processes, create a positive end-user experience on mobile devices and get services out to employees and customers as fast as possible. BPM software helps organizations define the steps required to carry out a business task, mapping these definitions to existing processes, and then streamlining or improving these processes so that the steps taken to complete them are more efficient. These solutions also empower businesses to connect people, processes and data within an organization in order to get work done faster and more effectively, while decreasing costs.
So, what does a BPM system need in order for it to be successful?
We live in a world where to stay connected and updated in real-time is crucial for making important business decisions. BPM software has evolved over time to a point where it can be easily integrated with mobile application development platforms and provide its capabilities through a traditional process modeling environment. Here, organizations can take advantage of utilizing BPM and mobility together to create mobile app-enabled applications and the ability to work remotely from any location without missing a beat.
BPM solutions with these built-in mobile application development capabilities offer a rich framework that develop, deploy and manage configurable hybrid mobile apps and support multiple mobile environments. By combining the power of BPM with the utility of enterprise applications, organizations can drive greater efficiencies and ensure a faster Return on Investment (ROI).
In times of continuous change, companies need to adjust their business processes to gain sustainable competitive advantage. BPM platforms are dynamic and tend to reflect ever-changing workflows in an organization, so businesses which retain the same models without responding to massively dynamic markets are the ones that will fail. Companies must be able to carry out organizational adjustments effectively and efficiently to secure sustainable competitive advantages.
Reporting & Analytics
Reports should be a no-brainer for any BPM system, however, some BPM software don’t offer ready-to-use process stats or metrics. It’s important to check for yourself and do some research the BPM software before taking the vendors word for it. Choosing a BPM solution that is able to generate reports that tell you the average time it takes to complete an individual step, a snapshot of all open items, and how often an item gets rejected or rerouted.
In terms of analytics, data repositories are growing exponentially. An article from TechHQ explains how new technologies are coming to the forefront which are adding to the flow of zeros and ones which power modern enterprise. Because of this, creating meaningful results from data has becomes essential. The article explains that analytics can be used to control costs, optimize processes, detect fraud and proactively evaluate risks before they begin to cost the organization dearly. In this way, analytics-based BPM systems ensure stakeholders can receive alerts to more quickly disperse problems as they arise.
Looking for more? Download our Business Process Management Buyer’s Guide for free to compare the top-24 products available on the market with full page vendor profiles. The guide includes four key capabilities to look for in a BPM platform, plus questions to ask before purchasing. It’s truly the perfect resource for anyone looking to find the right BPM for their business/organization, or those looking to replace an existing one.