{"id":1537,"date":"2019-10-16T10:37:04","date_gmt":"2019-10-16T10:37:04","guid":{"rendered":"https:\/\/solutionsreview.com\/business-process-management\/?p=1537"},"modified":"2019-10-16T14:37:35","modified_gmt":"2019-10-16T14:37:35","slug":"pega-facilitates-ai-implementations-with-built-in-guidance-for-software","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/business-process-management\/pega-facilitates-ai-implementations-with-built-in-guidance-for-software\/","title":{"rendered":"Pega Facilitates AI Implementations with Built-In Guidance for Software"},"content":{"rendered":"

\"PegaEnterprise Business Process Management (BPM) and digital transformation solution provider, Pegasystems Inc.<\/a> recently announced<\/a> Next-Best-Action Designer. The new platform is an intuitive AI configuration wizard that enables business users to optimize customer experiences across all channels. Through step-by-step guidance, the new Pega Customer Decision Hub capability eliminates the complexity of creating and deploying advanced customer decisioning models to help organizations generate value faster and with reduced risk.<\/span><\/p>\n

Our <\/span><\/span>Buyer’s Guide for Business Process Management <\/span><\/i><\/a><\/span>helps you evaluate the best solution for your use case and features profiles of the leading providers, as well as a category overview of the marketplace.<\/span><\/div><\/span><\/p>\n

In a press statement, vice president of decisioning and analytics at Pegasystems, Dr. Rob Walker said, \u201cAI has rapidly made its way into the enterprise, but for most businesses, it\u2019s still not fast enough. Most AI systems are just too complex for the average business user to manage, forcing them to rely on costly specialists to interpret their strategies and put them into practice. Next-Best-Action Designer makes AI accessible to any user, giving them a level of cross-channel control and precision they\u2019ve never previously achieved. Now they can dramatically improve the customer experience and drive increased revenues in a real and meaningful way.\u201d<\/span><\/p>\n

As the main interface to Pega Customer Decision Hub, Next-Best-Action Designer democratizes AI by allowing any businessperson to design and deploy optimized decisioning strategies themselves. The tool guides users through the configuration process with built-in best practices and guardrails based on successful decisioning implementations. Once implemented, Pega Customer Decision Hub analyzes individual customers, interprets their intent, and executes the next best action in real-time. This can drive conversations, increase customer loyalty, and grow revenue and profit.<\/span><\/p>\n

Available today, Next-Best-Action Designer makes AI accessible to any business user through features, including:<\/span><\/p>\n