{"id":1542,"date":"2019-10-24T14:38:59","date_gmt":"2019-10-24T14:38:59","guid":{"rendered":"https:\/\/solutionsreview.com\/business-process-management\/?p=1542"},"modified":"2019-10-24T18:40:12","modified_gmt":"2019-10-24T18:40:12","slug":"kissflows-suresh-sambandam-on-the-future-of-bpm","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/business-process-management\/kissflows-suresh-sambandam-on-the-future-of-bpm\/","title":{"rendered":"Kissflow&#8217;s Suresh Sambandam on the Future of BPM"},"content":{"rendered":"<p><span style=\"font-weight: 400\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1543\" src=\"https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/10\/Kissflows-Suresh-Sambandam-on-the-Future-of-BPM.jpg\" alt=\"Kissflow's Suresh Sambandam on the Future of BPM \" width=\"800\" height=\"400\" srcset=\"https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/10\/Kissflows-Suresh-Sambandam-on-the-Future-of-BPM.jpg 800w, https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/10\/Kissflows-Suresh-Sambandam-on-the-Future-of-BPM-300x150.jpg 300w, https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/10\/Kissflows-Suresh-Sambandam-on-the-Future-of-BPM-768x384.jpg 768w, https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/10\/Kissflows-Suresh-Sambandam-on-the-Future-of-BPM-540x270.jpg 540w, https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/10\/Kissflows-Suresh-Sambandam-on-the-Future-of-BPM-640x320.jpg 640w, https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/10\/Kissflows-Suresh-Sambandam-on-the-Future-of-BPM-128x64.jpg 128w, https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/10\/Kissflows-Suresh-Sambandam-on-the-Future-of-BPM-400x200.jpg 400w, https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/10\/Kissflows-Suresh-Sambandam-on-the-Future-of-BPM-180x90.jpg 180w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>Solutions Review recently had the opportunity to speak with <a href=\"https:\/\/kissflow.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kissflow<\/a> CEO, Suresh Sambandam. Kissflow provides Business Process Management (BPM) solutions, case and project management capabilities, and a wide range of cloud solutions. With over six years of experience as the vendor\u2019s CEO, Sambandam was able to offer insight into the current state of BPM, as well as the BPM lifecycle, and the future of BPM.<\/span><\/p>\n<p><span style=\"font-weight: 400\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"speedbump-2\" href=\"https:\/\/solutionsreview.com\/business-process-management\/free-bpm-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" src=\"https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/02\/bpm-speedbump.jpg\" alt=\"Download Link to BPM Buyers Guide\" width=\"800\" height=\"225\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/span><\/p>\n<p><b> Please describe the past, present and (in your opinion) future of BPMS.<\/b><\/p>\n<p><span style=\"font-weight: 400\">BPM tools have always been about building efficiency and reaching new levels of productivity.\u00a0<\/span><span style=\"font-weight: 400\">The three waves of BPM tools are:<\/span><\/p>\n<ul>\n<li><b style=\"font-size: 1em\">Past<\/b><span style=\"font-weight: 400\">: siloed point solutions covering one area of process management, creating a disconnect between the departments within an organization<\/span><\/li>\n<li><b>Present<\/b><span style=\"font-weight: 400\">: one cohesive platform allowing businesses to measure the contribution and impact of each team member and business unit to the organization\u2019s overall outcome<\/span><\/li>\n<li><b>Future<\/b><span style=\"font-weight: 400\">: A fine blend of AI and Human task orchestrated well for delivering next-best-steps and taking the mundane process management tasks off the plate of people.<\/span><\/li>\n<\/ul>\n<p><b> What do companies need to know about the stages of the BPM lifecycle?<\/b><\/p>\n<p><span style=\"font-weight: 400\">Regardless of size, every organization has internal processes that can be improved upon. Yet, many of them don\u2019t have access to either knowledge or technology. <\/span><span style=\"font-weight: 400\">The BPM lifecycle is built on the notion of continuous process improvement, which is constantly repeated as the company continues to enhance performance and boost growth.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The stages of the BPM lifecycle are:<\/span><\/p>\n<ul>\n<li><b>Planning and strategic alignment<\/b><span style=\"font-weight: 400\">: including a deep understanding of how processes are aligned with value<\/span><\/li>\n<li><b>Analysis<\/b><span style=\"font-weight: 400\">: analyzing available process documentation and observing how processes are executed to understand the full picture<\/span><\/li>\n<li><b>Design<\/b><span style=\"font-weight: 400\">: using the understanding of potential bottlenecks, lags and delays in detail to decide if a process needs to be retained or redesigned<\/span><\/li>\n<li><b>Implementation<\/b><span style=\"font-weight: 400\">: putting the process into practice<\/span><\/li>\n<li><b>Monitoring<\/b><span style=\"font-weight: 400\">: maintaining processes to ensure they continue to align with the organization\u2019s goals<\/span><\/li>\n<li><b style=\"font-size: 1em\">Refinement<\/b><span style=\"font-weight: 400\">: making adjustments to close the gap between the current performance of processes and their expected performance<\/span><\/li>\n<\/ul>\n<p><b> Give a brief history of BPM and how it came to be a technology solution.<\/b><\/p>\n<p><span style=\"font-weight: 400\">BPM came into the corporate consciousness in the 1980s along with a lot of focus on process improvement in manufacturing. In the 1990s, the first BPM technology solutions emerged, but they required a lot of hard coding and developmental knowledge.<\/span><\/p>\n<p><span style=\"font-weight: 400\">BPM platforms began to use more graphical interfaces to build their processes. Each one used their own but many of them began to adopt a universal standard called business process model notation (BPMN) in the early 2000s.<\/span><\/p>\n<p><span style=\"font-weight: 400\">However, these tools were still built for developers and process experts needed to know a lot of technology to create automated processes. Only in the 2010s did we start to see BPM platforms that were simple enough that normal business users could create their own processes without the need for technical training or skilled developers at their side.\u00a0<\/span><\/p>\n<p><b> How will BPMS evolve over time?<\/b><\/p>\n<p><span style=\"font-weight: 400\">Most BPM technology platforms are focused on including robotic process automation (RPA), AI, and Machine Learning into their stacks. In these ways, processes are becoming less human dependent and more focused on how data can be pulled from multiple sources and the system make the decision on how things should flow.<\/span><\/p>\n<p><span style=\"font-weight: 400\">BPM suites will evolve in two ways. Some will pursue ever-advancing technology to further streamline processes and identify how to become more efficient. Other suites will focus on human-centric processes and find ways to make it even more simple for untrained business users to create their own processes while still providing powerful solutions.<\/span><\/p>\n<p><b> What technologies will it be incorporating?<\/b><\/p>\n<p><span style=\"font-weight: 400\">As mentioned, RPA, AI, and ML are all currently being tested and implemented in many BPM products.<\/span><\/p>\n<p><b> How can BPMS help companies grow their business, revenue stream and keep customers happy?<\/b><\/p>\n<p><span style=\"font-weight: 400\">BPM suites let companies focus on standardizing processes. This improves communication and expectations, and gives companies digital information about their core operations. With this knowledge, they can begin to streamline the processes and make improvements that lead to more revenue and happier customers.\u00a0<\/span><\/p>\n<div class=\"hr hr\"><\/div>\n<p>Looking for more? Download our\u00a0<a href=\"https:\/\/solutionsreview.com\/business-process-management\/free-bpm-buyers-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">Business Process Management Buyer\u2019s Guide\u00a0<\/a>for free to compare the top-24 products available on the market with full page vendor profiles. The guide includes four key capabilities to look for in a BPM platform, plus questions to ask before purchasing.<\/p>\n<p>And don\u2019t forget to follow us on\u00a0<a class=\"external\" href=\"https:\/\/twitter.com\/WorktechReview\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Twitter<\/a>,\u00a0<a class=\"external\" href=\"https:\/\/www.linkedin.com\/company\/erp-solutions-review\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">LinkedIn<\/a>, and\u00a0<a class=\"external\" href=\"https:\/\/www.facebook.com\/solutionsreview\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Facebook\u00a0<\/a>for all the latest in Work Tech!<\/p>\n<p><span style=\"font-weight: 400\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"bpm-footer-cta\" href=\"https:\/\/solutionsreview.com\/business-process-management\/bpm-vendor-map-a-guide-to-the-best-bpm-solutions\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" src=\"https:\/\/solutionsreview.com\/business-process-management\/files\/2019\/02\/bpm-vm-speedbump.png\" alt=\"Download Link to BPM Vendor Map\" width=\"800\" height=\"225\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Solutions Review recently had the opportunity to speak with Kissflow CEO, Suresh Sambandam. Kissflow provides Business Process Management (BPM) solutions, case and project management capabilities, and a wide range of cloud solutions. With over six years of experience as the vendor\u2019s CEO, Sambandam was able to offer insight into the current state of BPM, as [&hellip;]<\/p>\n","protected":false},"author":43,"featured_media":1543,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[10,152,11,217],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kissflow&#039;s Suresh Sambandam on the Future of BPM<\/title>\n<meta name=\"description\" content=\"With over six years of experience at Kissflow, Sambandam offered insight into the current state of BPM, as well as the BPM lifecycle, and the future of BPM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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