Amid increased demands on employees’ time, and as they’re being asked to achieve more with fewer resources, high-performance low-code offers the perfect opportunity to optimize BPM and leave behind any notions that automation is inferior.<\/span><\/p>\nIncreased BPM Burden Falls On Individual Businesses<\/b><\/h3>\n
There is a burden for most companies to become software companies to handle the everyday tasks of running a business, from processing digital transactions to logging customer service tickets. This puts a premium on software development skills that can differentiate a business from its competition. Previously, companies like SAP carried much of the burden for enterprises in managing BPM and automation with out-of-the-box solutions that could work for most.\u00a0<\/span><\/p>\nHowever, the growing complexity of the hybrid enterprise environment, caused by the proliferation of SaaS, has made it so that every organization needs to tailor business processes to work uniquely for them. With the renewed and more urgent focus on digital transformation, companies’ business processes need to be agile and their data integrated rather than siloed to compete with digital native alternatives.\u00a0<\/span><\/p>\nWhat’s more, while the need for scale and efficiency drives the movement to the cloud, operating in cloud infrastructure requires companies to adjust their security posture. When BPM automation happens at scale, security becomes more complicated, and securing infrastructure via automation must be done carefully.\u00a0<\/span><\/p>\nOrganizations are rapidly transforming to meet these needs. Remote work settings and the new generation of the digital native workforce have added a lot of nonfunctional requirements to the business process apps, making every internal business process a digital experience. Customer experience also now needs to be codified in digital experience. The advancement in online transactions and the reach of the internet has put a burden on automating customer business processes digitally. <\/span><\/p>\nFor example, during the pandemic, most companies scrambled to create completely digital onboarding processes. In the real estate industry, established firms without a strategy to implement digital onboarding were disrupted by digital-native companies like Redfin. Similarly, restaurant chains that could not alter their business processes to be digitally native lost margins when they had to adopt an aggregator like DoorDash.\u00a0<\/span><\/p>\nFrom this, we learned that an enterprise’s cloud infrastructure now needs to be technically sound and secure and optimized for speed, scale, innovation, and time to value for business outcomes. That’s far more complicated than it used to be, thanks to the increased complexity of enterprise infrastructure and a growing number of silos across organizations. This can be a lot for professionals specializing in BPM to handle. <\/span>With the stakes this high, businesses cannot afford to mire their BPM teams in the muck; they need to focus on delivering value. Low-code platforms provide a great way to deal with these challenges and meet BPM needs.<\/span><\/p>\nDeveloper Skills Needed, But Time is Short<\/b><\/h3>\n
The expectations of developers are significantly higher than before. A recent LinkedIn report suggests that the skills developers need to do their jobs well have changed by 38 percent since 2015 (compared to the workforce average of 25 percent). Increasingly, software developers and managers are being asked to do it all\u2014build an application, drive engagement, deliver sales and improve features and processes.<\/span><\/p>\nIt would be nearly impossible for even the most talented developers and BPM professionals to do this without assistance. Infusing low-code and automation techniques doesn’t take away their work. Instead, it removes the slow, painful process of hand-testing, triage, and busy work to allow them to focus on the pressing business issues that need their attention.<\/span><\/p>\nStarting Down the Road of Low-Code in BPM<\/b><\/h3>\n
Incorporating automation and high-performance low-code into BPM processes is not an overnight task. Instead, it requires a true understanding of the business, the pain points that both technical and line-of-business employees feel, and a willingness to try new things. Here are three ways to get started.<\/span><\/p>\n
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