{"id":544,"date":"2018-01-19T13:30:21","date_gmt":"2018-01-19T13:30:21","guid":{"rendered":"https:\/\/solutionsreview.com\/business-process-management\/?p=544"},"modified":"2019-07-15T18:15:43","modified_gmt":"2019-07-15T18:15:43","slug":"robotics-impact-business-process-management","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/","title":{"rendered":"Robotics Impact on Business Process Management"},"content":{"rendered":"

\"Robotics<\/p>\n

Frost & Sullivan<\/a>,\u00a0a business consulting firm involved in market research and analysis, growth strategy consulting, and corporate training across multiple industries, describes Robotic Process Automation (RPA)<\/a> as software that incorporates technologies such as Artificial Intelligence (AI)<\/a> and machine learning to automate routine, manual and high-volume tasks sensitive to human error.<\/p>\n

\t\t\t

\"Download<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div>\n

Although RPA can boost business efficiencies and ROI without increasing costs, it should not be seen as a replacement for existing Business Process Management (BPM)<\/a> systems. This is the view of\u00a0Nancy Jamison, Frost & Sullivan’s Digital Transformation Principal Analyst, according to Marilyn de Villiers<\/a>, BPM writer and analyst.<\/p>\n

de Villiers argues that RPA acts as the hidden glue that ties together many business processes; workforces can easily improve organizational efficiency, increase accuracy, maintain compliance and reduce overall costs.<\/p>\n

Frost & Sullivan’s recently published white paper,\u00a0Robotic Process Automation: A New Era of Agent Engagement<\/a>, notes that the focus of the contact\/control center has shifted from its early days as a customer service center to more of a customer engagement hub that utilizes advanced analytic applications in order to provide insights into employee performance and workforce management.<\/p>\n

According to de Villiers,\u00a0many businesses have placed increased emphasis on having the contact\/control center cater to a changing consumer and employee base that favours a work-life balance and employee engagement.<\/p>\n

Frost & Sullivan report that RPA\u00a0and back-office workforce optimization are two such applications that can have a substantial impact on the overall quality of customer service and employee satisfaction.<\/p>\n

“RPA is being deployed across many areas within businesses with varying levels of complexity. For instance, it can be of a generalized nature, propagating data into desktop applications or documents, or it can be used to create highly customized applications geared to a specific vertical market or a specific business area, such as accounting or finance,” Jamison said. “RPA also can incorporate the use of advanced AI and machine learning that allow the ‘robots’ to learn and change as new data becomes available, improving their capabilities over time.”<\/p>\n

Jamison emphasized that used correctly, RPA could augment and compliment existing BPM systems, as well as case management systems or back-office applications.<\/p>\n

\n
\n
\n

“The key is to be strategic, not tactical. Taking a one-off approach to process management is a limited point of view. Without an overarching plan for enterprise-wide process automation, you risk cascading process inefficiencies,”\u00a0Jamison added.<\/p>\n

\n<\/div>\n<\/div>\n<\/div>\n
\n
\n
\n

Looking for more? Download our\u00a0<\/span>BPM Buyer\u2019s Guide\u00a0<\/a>for free to compare the top 24 BPM software vendors head to head! The guide also includes 4 key capabilities to consider while selecting a new BPM solution and 10 questions to ask yourself and the software vendor before purchasing.<\/span>And don’t forget to follow us on\u00a0Twitter<\/a>,\u00a0LinkedIn\u00a0<\/a>and\u00a0Facebook\u00a0<\/a>for all the latest in Work Tech!<\/em><\/p>\n

\t\t\t

\"Download<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Frost & Sullivan,\u00a0a business consulting firm involved in market research and analysis, growth strategy consulting, and corporate training across multiple industries, describes Robotic Process Automation (RPA) as software that incorporates technologies such as Artificial Intelligence (AI) and machine learning to automate routine, manual and high-volume tasks sensitive to human error. Although RPA can boost business […]<\/p>\n","protected":false},"author":34,"featured_media":545,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5],"tags":[40,105,10,35,94,11,25,24,106,68,104,23,53],"acf":[],"yoast_head":"\nRobotics Impact on Business Process Management - Best BPM Tools, Vendors, Software and BPMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Robotics Impact on Business Process Management - Best BPM Tools, Vendors, Software and BPMS\" \/>\n<meta property=\"og:description\" content=\"Frost & Sullivan,\u00a0a business consulting firm involved in market research and analysis, growth strategy consulting, and corporate training across multiple industries, describes Robotic Process Automation (RPA) as software that incorporates technologies such as Artificial Intelligence (AI) and machine learning to automate routine, manual and high-volume tasks sensitive to human error. Although RPA can boost business […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/\" \/>\n<meta property=\"og:site_name\" content=\"Best BPM Tools, Vendors, Software and BPMS\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-19T13:30:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-15T18:15:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/solutionsreview.com\/business-process-management\/files\/2018\/01\/Robotics-Impact-on-Business-Process-Management.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Elizabeth Quirk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Worktech_Review\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Elizabeth Quirk\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/\",\"url\":\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/\",\"name\":\"Robotics Impact on Business Process Management - Best BPM Tools, Vendors, Software and BPMS\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/solutionsreview.com\/business-process-management\/files\/2018\/01\/Robotics-Impact-on-Business-Process-Management.jpg\",\"datePublished\":\"2018-01-19T13:30:21+00:00\",\"dateModified\":\"2019-07-15T18:15:43+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/#\/schema\/person\/feeeb7918882f3214ef325bc102b4546\"},\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#primaryimage\",\"url\":\"https:\/\/solutionsreview.com\/business-process-management\/files\/2018\/01\/Robotics-Impact-on-Business-Process-Management.jpg\",\"contentUrl\":\"https:\/\/solutionsreview.com\/business-process-management\/files\/2018\/01\/Robotics-Impact-on-Business-Process-Management.jpg\",\"width\":800,\"height\":400,\"caption\":\"Robotics Impact on Business Process Management\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/business-process-management\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Robotics Impact on Business Process Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/#website\",\"url\":\"https:\/\/solutionsreview.com\/business-process-management\/\",\"name\":\"Best BPM Tools, Vendors, Software and BPMS\",\"description\":\"Buyer's Guide and Best Practices\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/solutionsreview.com\/business-process-management\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/#\/schema\/person\/feeeb7918882f3214ef325bc102b4546\",\"name\":\"Elizabeth Quirk\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/business-process-management\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/57b5a4f7ddeacb3c21ec36e60492a204?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/57b5a4f7ddeacb3c21ec36e60492a204?s=96&d=mm&r=g\",\"caption\":\"Elizabeth Quirk\"},\"description\":\"Liz is a leading enterprise technology writer covering Enterprise Resource Planning (ERP), Business Process Management (BPM) and Talent Management Suites (TMS) at Solutions Review. She writes to bridge the gap between consumer and technical expert to help readers understand what they're looking for. Liz attended Massachusetts College of Liberal Arts, where she obtained her Bachelor of Arts Degree in English and Communications. You can reach her at equirk@solutionsreview.com\",\"sameAs\":[\"https:\/\/x.com\/Worktech_Review\"],\"url\":\"https:\/\/solutionsreview.com\/business-process-management\/author\/equirk\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Robotics Impact on Business Process Management - Best BPM Tools, Vendors, Software and BPMS","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/","og_locale":"en_US","og_type":"article","og_title":"Robotics Impact on Business Process Management - Best BPM Tools, Vendors, Software and BPMS","og_description":"Frost & Sullivan,\u00a0a business consulting firm involved in market research and analysis, growth strategy consulting, and corporate training across multiple industries, describes Robotic Process Automation (RPA) as software that incorporates technologies such as Artificial Intelligence (AI) and machine learning to automate routine, manual and high-volume tasks sensitive to human error. Although RPA can boost business […]","og_url":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/","og_site_name":"Best BPM Tools, Vendors, Software and BPMS","article_published_time":"2018-01-19T13:30:21+00:00","article_modified_time":"2019-07-15T18:15:43+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/solutionsreview.com\/business-process-management\/files\/2018\/01\/Robotics-Impact-on-Business-Process-Management.jpg","type":"image\/jpeg"}],"author":"Elizabeth Quirk","twitter_card":"summary_large_image","twitter_creator":"@Worktech_Review","twitter_misc":{"Written by":"Elizabeth Quirk","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/","url":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/","name":"Robotics Impact on Business Process Management - Best BPM Tools, Vendors, Software and BPMS","isPartOf":{"@id":"https:\/\/solutionsreview.com\/business-process-management\/#website"},"primaryImageOfPage":{"@id":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#primaryimage"},"image":{"@id":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#primaryimage"},"thumbnailUrl":"https:\/\/solutionsreview.com\/business-process-management\/files\/2018\/01\/Robotics-Impact-on-Business-Process-Management.jpg","datePublished":"2018-01-19T13:30:21+00:00","dateModified":"2019-07-15T18:15:43+00:00","author":{"@id":"https:\/\/solutionsreview.com\/business-process-management\/#\/schema\/person\/feeeb7918882f3214ef325bc102b4546"},"breadcrumb":{"@id":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#primaryimage","url":"https:\/\/solutionsreview.com\/business-process-management\/files\/2018\/01\/Robotics-Impact-on-Business-Process-Management.jpg","contentUrl":"https:\/\/solutionsreview.com\/business-process-management\/files\/2018\/01\/Robotics-Impact-on-Business-Process-Management.jpg","width":800,"height":400,"caption":"Robotics Impact on Business Process Management"},{"@type":"BreadcrumbList","@id":"https:\/\/solutionsreview.com\/business-process-management\/robotics-impact-business-process-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/solutionsreview.com\/business-process-management\/"},{"@type":"ListItem","position":2,"name":"Robotics Impact on Business Process Management"}]},{"@type":"WebSite","@id":"https:\/\/solutionsreview.com\/business-process-management\/#website","url":"https:\/\/solutionsreview.com\/business-process-management\/","name":"Best BPM Tools, Vendors, Software and BPMS","description":"Buyer's Guide and Best Practices","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/solutionsreview.com\/business-process-management\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/solutionsreview.com\/business-process-management\/#\/schema\/person\/feeeb7918882f3214ef325bc102b4546","name":"Elizabeth Quirk","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/solutionsreview.com\/business-process-management\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/57b5a4f7ddeacb3c21ec36e60492a204?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/57b5a4f7ddeacb3c21ec36e60492a204?s=96&d=mm&r=g","caption":"Elizabeth Quirk"},"description":"Liz is a leading enterprise technology writer covering Enterprise Resource Planning (ERP), Business Process Management (BPM) and Talent Management Suites (TMS) at Solutions Review. She writes to bridge the gap between consumer and technical expert to help readers understand what they're looking for. Liz attended Massachusetts College of Liberal Arts, where she obtained her Bachelor of Arts Degree in English and Communications. You can reach her at equirk@solutionsreview.com","sameAs":["https:\/\/x.com\/Worktech_Review"],"url":"https:\/\/solutionsreview.com\/business-process-management\/author\/equirk\/"}]}},"_links":{"self":[{"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/posts\/544"}],"collection":[{"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/users\/34"}],"replies":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/comments?post=544"}],"version-history":[{"count":0,"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/posts\/544\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/media\/545"}],"wp:attachment":[{"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/media?parent=544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/categories?post=544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutionsreview.com\/business-process-management\/wp-json\/wp\/v2\/tags?post=544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}