{"id":4131,"date":"2020-06-16T16:02:24","date_gmt":"2020-06-16T20:02:24","guid":{"rendered":"https:\/\/solutionsreview.com\/cloud-platforms\/?p=4131"},"modified":"2020-06-16T16:04:29","modified_gmt":"2020-06-16T20:04:29","slug":"2020-gartner-critical-capabilities-for-public-cloud-infrastructure-professional-and-managed-services-key-takeaways","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/cloud-platforms\/2020-gartner-critical-capabilities-for-public-cloud-infrastructure-professional-and-managed-services-key-takeaways\/","title":{"rendered":"2020 Gartner Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services: Key Takeaways"},"content":{"rendered":"<p style=\"text-align: justify\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4132\" src=\"https:\/\/solutionsreview.com\/cloud-platforms\/files\/2020\/06\/public-cloud-critical-capabilities-gartner.jpg\" alt=\"2020 Gartner Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services: Key Takeaways\" width=\"800\" height=\"400\" srcset=\"https:\/\/solutionsreview.com\/cloud-platforms\/files\/2020\/06\/public-cloud-critical-capabilities-gartner.jpg 800w, https:\/\/solutionsreview.com\/cloud-platforms\/files\/2020\/06\/public-cloud-critical-capabilities-gartner-300x150.jpg 300w, https:\/\/solutionsreview.com\/cloud-platforms\/files\/2020\/06\/public-cloud-critical-capabilities-gartner-768x384.jpg 768w, https:\/\/solutionsreview.com\/cloud-platforms\/files\/2020\/06\/public-cloud-critical-capabilities-gartner-540x270.jpg 540w, https:\/\/solutionsreview.com\/cloud-platforms\/files\/2020\/06\/public-cloud-critical-capabilities-gartner-162x81.jpg 162w, https:\/\/solutionsreview.com\/cloud-platforms\/files\/2020\/06\/public-cloud-critical-capabilities-gartner-360x180.jpg 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: justify\">Analyst house Gartner, Inc. has released its 2020\u00a0<a href=\"https:\/\/www.gartner.com\/en\/documents\/3985060\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services, Worldwide<\/em><\/a>, a companion research to the popular\u00a0<a href=\"https:\/\/solutionsreview.com\/cloud-platforms\/whats-changed-2020-gartner-magic-quadrant-for-public-cloud-infrastructure-professional-and-managed-services-worldwide\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>Magic Quadrant<\/em><\/a>\u00a0report. Used in conjunction with the Magic Quadrant, Critical Capabilities is an additional resource which can assist buyers of data and analytics solutions in finding the products that best fit their organizations.<\/p>\n<p style=\"text-align: justify\">Gartner defines\u00a0<a class=\"external\" href=\"https:\/\/www.gartner.com\/technology\/research\/methodologies\/research_critcap.jsp\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Critical Capabilities<\/a>\u00a0as \u201cattributes that differentiate products\/services in a class in terms of their quality and performance.\u201d Gartner rates each vendor\u2019s product or service on a five-point (five points being best) scale in terms of how well it delivers each capability. Critical Capabilities shows you which products are best for each use case and includes a comparison graph for each, along with in-depth descriptions on the various points of comparison.<\/p>\n<p style=\"text-align: justify\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"msp-speedbump\" title=\"Download link to Managed Service Providers Buyers Guide\" href=\"https:\/\/solutionsreview.com\/cloud-platforms\/managed-service-provider-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" src=\"https:\/\/solutionsreview.com\/cloud-platforms\/files\/2018\/07\/Managed-Service-Providers-Speedbump-1.jpg\" alt=\"Download Link to Managed Service Providers Buyers Guide\" width=\"771\" height=\"170\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/p>\n<p style=\"text-align: justify\">The study highlights 20 managed service providers (MSPs) Gartner considers most significant in this software sector and evaluates them against seven critical capabilities and five use cases prevalent in the space, including:<\/p>\n<ul style=\"text-align: justify\">\n<li>Agile applications<\/li>\n<li>Traditional\/legacy applications<\/li>\n<li>Strategic cloud transformation<\/li>\n<li>Enabling the customer to act as a cloud broker<\/li>\n<li>Professional services with guided support<\/li>\n<\/ul>\n<p style=\"text-align: justify\">The editors at Solutions Review have read the report,\u00a0available\u00a0<a href=\"https:\/\/www.gartner.com\/en\/documents\/3985060\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>, and pulled out three key takeaways.<\/p>\n<h2 style=\"text-align: justify\"><strong>AWS and Azure are critical areas for MSP customers<\/strong><\/h2>\n<p style=\"text-align: justify\">In surveying the MSPs listed in the report, Gartner analyzed their support for the six major cloud platforms \u2014 Alibaba Cloud, Amazon Web Services (AWS), Google Cloud Platform, IBM Cloud, Microsoft Azure, and Oracle Cloud. The majority of vendors support managed services for at least five vendors, but Gartner&#8217;s research found that customers heavily concentrate on AWS and Azure above all other platforms. The researchers thus claim that AWS and Azure support is necessary for a MSP to provide value to customers, which is likely why all vendors in the report support both of them.<\/p>\n<p style=\"text-align: justify\"><div class=\"box box3\"><em>Our <span style=\"color: #3366ff\"><a style=\"color: #3366ff\" href=\"https:\/\/solutionsreview.com\/cloud-platforms\/managed-service-provider-buyers-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">MSP Buyer&#8217;s Guide<\/a><\/span> contains profiles on the top cloud managed service providers for AWS, Azure, and Google Cloud, as well as questions you should ask vendors and yourself before buying. We also offer an <span style=\"color: #3366ff\"><a style=\"color: #3366ff\" href=\"https:\/\/solutionsreview.com\/cloud-platforms\/cloud-msp-vendor-map\/\" target=\"_blank\" rel=\"noopener noreferrer\">MSP Vendor Map<\/a><\/span> that outlines those vendors in a Venn diagram to make it easy for you to select potential providers.<\/em><\/div><\/p>\n<h2 style=\"text-align: justify\"><strong>Hybrid cloud and multicloud capabilities are essential<\/strong><\/h2>\n<p style=\"text-align: justify\">According to Gartner&#8217;s researchers, more than 80 percent of public cloud managed and professional services deals will require the provider to handle both hybrid cloud and multicloud capabilities by 2025. This statistic will be up from less than half of all deals in 2020. Hybrid cloud and multicloud deployments are quickly becoming the most common type of cloud infrastructure among enterprises. MSPs are addressing this need by either spreading support across all major cloud platforms or providing extensive services for a handful of vendors.<\/p>\n<h2 style=\"text-align: justify\"><strong>Customers look to MSPs with strong service expertise<\/strong><\/h2>\n<p style=\"text-align: justify\">Gartner found that customers cite strong service expertise as a key factor in evaluating and choosing managed service providers. Specifically, MSPs that hope to attract a client base must demonstrate proven experience addressing complex compliance requirements and offer differentiated support for complex workloads, especially in multicloud environments. MSPs who aren&#8217;t able to address these user requests risk being trivialized compared to other providers.<\/p>\n<h3 style=\"text-align: justify\"><a href=\"https:\/\/www.gartner.com\/en\/documents\/3985060\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #ff0000\"><strong>Read the Gartner Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services, Worldwide report here.<\/strong><\/span><\/a><\/h3>\n<hr \/>\n<p style=\"text-align: justify\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"msp-vm-speedbump\" title=\"Download link to Cloud MSP Vendor Map\" href=\"https:\/\/solutionsreview.com\/cloud-platforms\/cloud-msp-vendor-map\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" src=\"https:\/\/solutionsreview.com\/cloud-platforms\/files\/2019\/04\/Cloud-MSP-Speedbump-VendorMap.jpg\" alt=\"Download Link to Cloud MSP Vendor Map\" width=\"771\" height=\"170\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Analyst house Gartner, Inc. has released its 2020\u00a0Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services, Worldwide, a companion research to the popular\u00a0Magic Quadrant\u00a0report. Used in conjunction with the Magic Quadrant, Critical Capabilities is an additional resource which can assist buyers of data and analytics solutions in finding the products that best fit their [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":4132,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[41,69,53,205,11,278,26,109,235,27,718,34,953,16],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2020 Gartner Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services: Key Takeaways<\/title>\n<meta name=\"description\" content=\"Analyst house Gartner, Inc. has released its 2020\u00a0Critical Capabilities for Public Cloud Infrastructure Professional and Managed Services, Worldwide.\" \/>\n<meta name=\"robots\" content=\"index, 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