{"id":1241,"date":"2020-02-24T14:48:02","date_gmt":"2020-02-24T18:48:02","guid":{"rendered":"https:\/\/solutionsreview.com\/content-management\/?p=1241"},"modified":"2020-04-17T15:48:23","modified_gmt":"2020-04-17T19:48:23","slug":"gartner-names-winners-of-2020-customers-choice-for-content-services-platforms","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/","title":{"rendered":"Gartner Names Winners of 2020 Customers’ Choice for Content Services Platforms"},"content":{"rendered":"

\"GartnerAnalyst house Gartner, Inc. recently announced its <\/span>Best Content Services Platforms of 2020,<\/span><\/i><\/a> as reviewed by verified customers through its Peer Insights Customers\u2019 Choice series. Gartner Peer Insights is a robust enterprise IT product and service review platform that hosts more than 255,000 verified customer reviews across 355 defined markets. In markets where there is enough data, Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers\u2019 Choice distinction.<\/span><\/p>\n

Peer Insights Customers\u2019 Choice does not include an expansive vendor listing or proprietary graphic to help organizations select the best tools. Rather, it provides reviews that go through a strict validation process to ensure they are authentic and professional. Gartner Peer Insights are meant to be a complement to its expert-led research reports. At Solutions Review, we read the reviews, <\/span>available here,<\/span><\/a> and pulled out the key takeaways.<\/span><\/p>\n

\t\t\t

\"Download<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/span><\/p>\n

Laserfiche Earns the Highest Average Score<\/b><\/h4>\n

Laserfiche\u2019s Content Services Platform (CSP) received 129 verified reviews, with the highest average rating of 4.7 stars. 76 percent of its reviews were 5 stars and 22 percent were 4 stars. Laserfiche\u2019s closest competitors are Adobe and Microsoft, which both earned an average score of 4.6 stars. Laserfiche was also named a challenger in the <\/span>2019 Gartner Magic Quadrant for Content Services Platforms.<\/span><\/i><\/a><\/p>\n

Microsoft Received the Largest Number of Reviews<\/b><\/h4>\n

Microsoft\u2019s Office 365 earned 704 verified reviews, netting an average of 4.6 stars. 63 percent of those reviews were 5 stars, while 34 percent were 4 stars. The solution is recommended for those who have an investment in Microsoft, but some reviews say that clients have to use products in addition to SharePoint to round out its CSP features. The solution is enabled via a unified cloud-based platform that includes AI capabilities for content insight and process automation. Adobe received the second most reviews with 309, followed by Laserfiche at 129, and Box at 106.<\/span><\/p>\n

Gartner Recommends Using Customer Reviews to Supplement Vendor Evaluation<\/b><\/h4>\n

Where Gartner\u2019s Magic Quadrants are aimed at helping organizations identify vendors to keep tabs on in the overall marketplace, peer reviews are driven only by customer feedback based on specific experiences relative to unique technology environments. That\u2019s where the disconnect can sometimes come from when comparing analyst resources to individual reviews. In this way, it is best to utilize all the tools at your disposal when assessing data center backup and recovery solutions.<\/span><\/p>\n

<\/div>\n

\t\t\t

\"Download<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Analyst house Gartner, Inc. recently announced its Best Content Services Platforms of 2020, as reviewed by verified customers through its Peer Insights Customers\u2019 Choice series. Gartner Peer Insights is a robust enterprise IT product and service review platform that hosts more than 255,000 verified customer reviews across 355 defined markets. In markets where there is […]<\/p>\n","protected":false},"author":43,"featured_media":1242,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[37,36],"tags":[425,113,221,12,92,119],"acf":[],"yoast_head":"\nGartner Names Winners of 2020 Customers' Choice for Content Services Platforms<\/title>\n<meta name=\"description\" content=\"Analyst house Gartner, Inc. recently announced its Best Content Services Platforms of 2020, as reviewed by verified customers through its Peer Insights Customers\u2019 Choice series.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gartner Names Winners of 2020 Customers' Choice for Content Services Platforms\" \/>\n<meta property=\"og:description\" content=\"Analyst house Gartner, Inc. recently announced its Best Content Services Platforms of 2020, as reviewed by verified customers through its Peer Insights Customers\u2019 Choice series.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/\" \/>\n<meta property=\"og:site_name\" content=\"Best Content Services Platforms\u200e, Software and Content Management ECM Vendors\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-24T18:48:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-04-17T19:48:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/solutionsreview.com\/content-management\/files\/2020\/02\/Gartner-Names-Winners-of-2020-Customers-Choice-for-Content-Services-Platforms.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tess Hanna\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@SRDataProtect\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tess Hanna\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/\",\"url\":\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/\",\"name\":\"Gartner Names Winners of 2020 Customers' Choice for Content Services Platforms\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/content-management\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/solutionsreview.com\/content-management\/files\/2020\/02\/Gartner-Names-Winners-of-2020-Customers-Choice-for-Content-Services-Platforms.jpg\",\"datePublished\":\"2020-02-24T18:48:02+00:00\",\"dateModified\":\"2020-04-17T19:48:23+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/content-management\/#\/schema\/person\/1915d169a2244d0703ac9749676fe5cd\"},\"description\":\"Analyst house Gartner, Inc. recently announced its Best Content Services Platforms of 2020, as reviewed by verified customers through its Peer Insights Customers\u2019 Choice series.\",\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#primaryimage\",\"url\":\"https:\/\/solutionsreview.com\/content-management\/files\/2020\/02\/Gartner-Names-Winners-of-2020-Customers-Choice-for-Content-Services-Platforms.jpg\",\"contentUrl\":\"https:\/\/solutionsreview.com\/content-management\/files\/2020\/02\/Gartner-Names-Winners-of-2020-Customers-Choice-for-Content-Services-Platforms.jpg\",\"width\":800,\"height\":400,\"caption\":\"Gartner Names Winners of 2020 Customers' Choice for Content Services Platforms\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/content-management\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Gartner Names Winners of 2020 Customers’ Choice for Content Services Platforms\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/content-management\/#website\",\"url\":\"https:\/\/solutionsreview.com\/content-management\/\",\"name\":\"Best Content Services Platforms\u200e, Software and Content Management ECM Vendors\",\"description\":\"Content Services Platforms & ECM Solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/solutionsreview.com\/content-management\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/solutionsreview.com\/content-management\/#\/schema\/person\/1915d169a2244d0703ac9749676fe5cd\",\"name\":\"Tess Hanna\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/content-management\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a013a1b8fc928c09456c408742bc1e25?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a013a1b8fc928c09456c408742bc1e25?s=96&d=mm&r=g\",\"caption\":\"Tess Hanna\"},\"description\":\"Tess Hanna is an editor and writer at Solutions Review covering Backup and Disaster Recovery, Data Storage, Cloud Computing, and Network Monitoring. Recognized by Onalytica in the 2021 \\\"Who's Who in Data Management,\\\" and \\\"Who's Who in Automation\\\" reports. You can contact her at thanna@solutionsreview.com\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/tesshanna\/\",\"https:\/\/x.com\/SRDataProtect\"],\"url\":\"https:\/\/solutionsreview.com\/content-management\/author\/thanna\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Gartner Names Winners of 2020 Customers' Choice for Content Services Platforms","description":"Analyst house Gartner, Inc. recently announced its Best Content Services Platforms of 2020, as reviewed by verified customers through its Peer Insights Customers\u2019 Choice series.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/","og_locale":"en_US","og_type":"article","og_title":"Gartner Names Winners of 2020 Customers' Choice for Content Services Platforms","og_description":"Analyst house Gartner, Inc. recently announced its Best Content Services Platforms of 2020, as reviewed by verified customers through its Peer Insights Customers\u2019 Choice series.","og_url":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/","og_site_name":"Best Content Services Platforms\u200e, Software and Content Management ECM Vendors","article_published_time":"2020-02-24T18:48:02+00:00","article_modified_time":"2020-04-17T19:48:23+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/solutionsreview.com\/content-management\/files\/2020\/02\/Gartner-Names-Winners-of-2020-Customers-Choice-for-Content-Services-Platforms.jpg","type":"image\/jpeg"}],"author":"Tess Hanna","twitter_card":"summary_large_image","twitter_creator":"@SRDataProtect","twitter_misc":{"Written by":"Tess Hanna","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/","url":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/","name":"Gartner Names Winners of 2020 Customers' Choice for Content Services Platforms","isPartOf":{"@id":"https:\/\/solutionsreview.com\/content-management\/#website"},"primaryImageOfPage":{"@id":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#primaryimage"},"image":{"@id":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#primaryimage"},"thumbnailUrl":"https:\/\/solutionsreview.com\/content-management\/files\/2020\/02\/Gartner-Names-Winners-of-2020-Customers-Choice-for-Content-Services-Platforms.jpg","datePublished":"2020-02-24T18:48:02+00:00","dateModified":"2020-04-17T19:48:23+00:00","author":{"@id":"https:\/\/solutionsreview.com\/content-management\/#\/schema\/person\/1915d169a2244d0703ac9749676fe5cd"},"description":"Analyst house Gartner, Inc. recently announced its Best Content Services Platforms of 2020, as reviewed by verified customers through its Peer Insights Customers\u2019 Choice series.","breadcrumb":{"@id":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#primaryimage","url":"https:\/\/solutionsreview.com\/content-management\/files\/2020\/02\/Gartner-Names-Winners-of-2020-Customers-Choice-for-Content-Services-Platforms.jpg","contentUrl":"https:\/\/solutionsreview.com\/content-management\/files\/2020\/02\/Gartner-Names-Winners-of-2020-Customers-Choice-for-Content-Services-Platforms.jpg","width":800,"height":400,"caption":"Gartner Names Winners of 2020 Customers' Choice for Content Services Platforms"},{"@type":"BreadcrumbList","@id":"https:\/\/solutionsreview.com\/content-management\/gartner-names-winners-of-2020-customers-choice-for-content-services-platforms\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/solutionsreview.com\/content-management\/"},{"@type":"ListItem","position":2,"name":"Gartner Names Winners of 2020 Customers’ Choice for Content Services Platforms"}]},{"@type":"WebSite","@id":"https:\/\/solutionsreview.com\/content-management\/#website","url":"https:\/\/solutionsreview.com\/content-management\/","name":"Best Content Services Platforms\u200e, Software and Content Management ECM Vendors","description":"Content Services Platforms & ECM Solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/solutionsreview.com\/content-management\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/solutionsreview.com\/content-management\/#\/schema\/person\/1915d169a2244d0703ac9749676fe5cd","name":"Tess Hanna","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/solutionsreview.com\/content-management\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a013a1b8fc928c09456c408742bc1e25?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a013a1b8fc928c09456c408742bc1e25?s=96&d=mm&r=g","caption":"Tess Hanna"},"description":"Tess Hanna is an editor and writer at Solutions Review covering Backup and Disaster Recovery, Data Storage, Cloud Computing, and Network Monitoring. Recognized by Onalytica in the 2021 \"Who's Who in Data Management,\" and \"Who's Who in Automation\" reports. You can contact her at thanna@solutionsreview.com","sameAs":["https:\/\/www.linkedin.com\/in\/tesshanna\/","https:\/\/x.com\/SRDataProtect"],"url":"https:\/\/solutionsreview.com\/content-management\/author\/thanna\/"}]}},"_links":{"self":[{"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/posts\/1241"}],"collection":[{"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/users\/43"}],"replies":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/comments?post=1241"}],"version-history":[{"count":0,"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/posts\/1241\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/media\/1242"}],"wp:attachment":[{"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/media?parent=1241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/categories?post=1241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutionsreview.com\/content-management\/wp-json\/wp\/v2\/tags?post=1241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}