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The enterprise content management (ECM) space is evolving this year and it\u2019s important for the enterprise to stay up to date on the latest trends. Let\u2019s take a look at where the market is potentially headed, what the changes could mean for your business, how to select the right tool and optimize its success within your business.<\/p>\n
The changing marketplace<\/strong><\/p>\n The market changes were kicked off early in the year by Gartner, who announced that the Magic Quadrant for ECM would be called the Magic Quadrant for Enterprise Content Services (ECS) going forward. Alternatively, popular analyst house Forrester prefers to use the term transactional content services (TCS) and AIIM likes the term intelligent information management (IIM).<\/p>\n In the past, users focused on solutions that provided archiving and retrieval, records management and basic workflow functions. Now, users are looking for a tool that delivers content in context and embedded analytics. Users also expect the tool to provide flexible business processing, collaboration, and embedded cognitive features. Plus, it should have the capability to be deployed on the ground or in the cloud.<\/p>\n Platform capabilities<\/strong><\/p>\n The capabilities of an ECM tool are \u201cdesigned to manage the process of extricating content that\u2019s trapped in documents, media files and database silos, connecting the information together, and making it available for human understanding, inserting it into business applications, or securing it according to industry and government regulations,\u201d IBM\u00a0 <\/a>reported.<\/p>\n And according to the vendor<\/a>, most use ECM tools are used to “activate business content and put it to work.\u201d The company has designed a series of webinars that focus on this specific space and aim to get users focusing on what an ECM platform can do for a business, instead of the name. The webinars start on Aug. 2 and run until mid-September. Click here for more information and to register<\/a>.<\/p>\n Building blocks\u00a0<\/strong><\/p>\n An ideal ECM platform goes beyond scan, store and retrieve solutions and fits together with six categories, according to Hyland<\/a>. Those categories are capture, process, access, integrate, measure and store. Ensure that your ECM tool has these building blocks so you are able to create the best strategy and roadmap for your organization:<\/p>\n