{"id":1004,"date":"2021-07-22T19:27:23","date_gmt":"2021-07-22T19:27:23","guid":{"rendered":"https:\/\/solutionsreview.com\/crm\/?p=1004"},"modified":"2021-07-22T19:29:22","modified_gmt":"2021-07-22T19:29:22","slug":"sugarcrm-expands-its-sugarpredict-ai-capabilities-with-new-features","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/crm\/2021\/07\/22\/sugarcrm-expands-its-sugarpredict-ai-capabilities-with-new-features\/","title":{"rendered":"SugarCRM Expands its SugarPredict AI Capabilities with New Features"},"content":{"rendered":"
\"SugarCRM

Source: SugarCRM<\/em><\/p><\/div>\n

SugarCRM recently announced<\/a> that it has added its SugarPredict AI solution to SugarLive, its multichannel customer communications application, and has outfitted it with new sentiment analysis features. <\/span>These features will help sales and service teams assess the emotional state and intent of the customers and prospects they interact with, empowering them to build stronger customer relationships.<\/p>\n

Our<\/span>\u00a0<\/span>2020 CRM Buyer’s Guide<\/span><\/em><\/a>\u00a0helps you evaluate the best solution for your use case and features profiles of the leading providers, as well as a category overview of the marketplace.<\/div><\/span><\/p>\n

SugarCRM is a marketing, sales, and customer service platform providing users with a detailed picture of the customer journey. The company has an open, transparent pricing system that allows customers to scale the product as their needs evolve. SugarCRM\u2019s solutions include sales automation, customer service, on-premise CRM, small business CRM, and marketing automation capabilities that can each integrate with existing IT environments.<\/p>\n

The new updates for SugarPredict use a combination of Natural Language Processing (NLP) and AI to evaluate and share customer sentiments with customer-facing teams. With access to this sentiment data, supervisors can evaluate the quality of the customer experience, assess the effectiveness of the customer journey, and extract insights to help sales and service teams improve performance.<\/p>\n

Rich Green, the CTO of SugarCRM, says, \u201cYou rarely get a second chance to make a great impression with a customer; it\u2019s profoundly important to get each and every interaction right and connect on a deeply human level. Sales and service professionals are under a great deal of pressure as a customer\u2019s business can be won or lost in a single misstep. This is why we\u2019re proud to be extending SugarPredict sentiment analysis to empower sales and service professionals on the customer front lines \u2013 where the battle for customer loyalty is waged on a daily basis.\u201d<\/p>\n

Learn more about SugarCRM.<\/a><\/p>\n

\n

\t\t\t

\"Download<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

SugarCRM recently announced that it has added its SugarPredict AI solution to SugarLive, its multichannel customer communications application, and has outfitted it with new sentiment analysis features. These features will help sales and service teams assess the emotional state and intent of the customers and prospects they interact with, empowering them to build stronger customer […]<\/p>\n","protected":false},"author":57,"featured_media":1005,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[4],"tags":[861,864,52,862,638,863],"jetpack_publicize_connections":[],"acf":[],"yoast_head":"\nSugarCRM Expands its 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