{"id":1630,"date":"2022-08-26T19:16:57","date_gmt":"2022-08-26T19:16:57","guid":{"rendered":"https:\/\/solutionsreview.com\/crm\/?p=1630"},"modified":"2022-12-30T17:21:32","modified_gmt":"2022-12-30T17:21:32","slug":"top-rated-zendesk-training-courses-and-videos-for-beginners","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/crm\/2022\/08\/26\/top-rated-zendesk-training-courses-and-videos-for-beginners\/","title":{"rendered":"7 Top-Rated Zendesk Training Courses and Videos for Beginners"},"content":{"rendered":"

\"Zendesk<\/p>\n

The editors at Solutions Review have compiled a list spotlighting some of the best Zendesk<\/a> training courses, videos, and demos to help you become familiar with its functionalities. Solutions Review participates in affiliate programs. We may make a small commission from products purchased through this resource.<\/strong><\/em><\/p>\n

\"SR<\/span><\/span><\/span><\/strong>Zendesk is one of the leading platforms for sales, marketing, and customer service teams<\/a>. With its sales automation software, pipeline visualization, lead management, mobile access, and reporting capabilities, Zendesk provides clients with\u00a0a flexible CRM and Service platform<\/a><\/strong> that can be configured to meet the needs of various industries worldwide. However, like any software, there can be a learning curve for marketers and service reps who are new to the Zendesk platform.<\/p>\n

With that in mind, our editors compiled this list to spotlight some of the best Zendesk training courses, demos, and tutorials on sites like Udemy and YouTube. These videos come from industry experts and can help viewers learn more about Zendesk’s functionalities and benefits.<\/p>\n

The Best Zendesk Training Courses on Udemy<\/strong><\/h2>\n
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Course Title:<\/strong><\/span> Training for Zendesk Administrators<\/span><\/strong><\/a><\/h3>\n

OUR TAKE:\u00a0<\/strong>If you want to preemptively equip yourself with the skills you need to be a Zendesk administrator, this training course will ensure you get started on the right foot.<\/h4>\n

Description:<\/strong> Across this course’s almost four hours of video lecture material, active and aspiring Zendesk admins will learn how to configure the Zendesk platform, set up business rules, create workflows, and more. The course covers Zendesk’s Support Professional edition, its Email and Web Widget channels, and the various processes involved in business rules and reporting.<\/span><\/p>\nGO TO COURSE<\/a>\n

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Course Title:<\/strong><\/span> Zendesk for Customer Service Agents Training Course<\/span><\/strong><\/a><\/h3>\n

OUR TAKE:\u00a0<\/strong>This bestselling course will teach you how to solve tickets with Zendesk’s ticketing system and guarantee you have the expertise you need to boost your efficiency.<\/h4>\n

Description:\u00a0<\/strong>Customer service agents that enroll in this compact, two-hour training course can expect to learn the basics of Zendesk’s customer support tools, how to update and solve tickets, personalize the dashboard, and more. Alongside the video lectures\u2014which use a test environment to help learners follow along\u2014the course includes several downloadable resources and quizzes to help them put their new skills into practice.<\/p>\nGO TO COURSE<\/a>\n

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The Best Zendesk Training Videos and Demos to Watch on YouTube<\/strong><\/h2>\n
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Introduction to Zendesk Chat (for beginners)<\/strong><\/a><\/h3>\n

Channel:<\/strong> Astral Web Inc.<\/a><\/p>\n

Description:\u00a0<\/strong>In this twenty-minute demo, the team at Astral Web Inc. provides viewers with a walkthrough of Zendesk Chat’s Team plan. Topics and tools covered include Zendesk Live Chat settings, opening tickets in Zendesk Support, analytics, examples of how live chat works, and settings around managing messages, agents, end-users, departments, triggers, routing, and more.<\/p>\n