{"id":456,"date":"2020-02-19T19:41:00","date_gmt":"2020-02-19T19:41:00","guid":{"rendered":"https:\/\/solutionsreview.com\/crm\/?p=456"},"modified":"2020-02-19T19:41:01","modified_gmt":"2020-02-19T19:41:01","slug":"zendesk-releases-annual-state-of-messaging-2020-report","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/crm\/2020\/02\/19\/zendesk-releases-annual-state-of-messaging-2020-report\/","title":{"rendered":"Zendesk Releases Annual State of Messaging 2020 Report"},"content":{"rendered":"<p style=\"text-align: justify\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-457 size-full\" title=\"Zendesk Releases Annual State of Messaging 2020 Report\" src=\"https:\/\/solutionsreview.com\/crm\/files\/2020\/02\/cI3oxjL6Eycc.jpg\" alt=\"Zendesk Releases Annual State of Messaging 2020 Report\" width=\"800\" height=\"400\" srcset=\"https:\/\/solutionsreview.com\/crm\/files\/2020\/02\/cI3oxjL6Eycc.jpg 800w, https:\/\/solutionsreview.com\/crm\/files\/2020\/02\/cI3oxjL6Eycc-300x150.jpg 300w, https:\/\/solutionsreview.com\/crm\/files\/2020\/02\/cI3oxjL6Eycc-768x384.jpg 768w, https:\/\/solutionsreview.com\/crm\/files\/2020\/02\/cI3oxjL6Eycc-540x270.jpg 540w, https:\/\/solutionsreview.com\/crm\/files\/2020\/02\/cI3oxjL6Eycc-162x81.jpg 162w, https:\/\/solutionsreview.com\/crm\/files\/2020\/02\/cI3oxjL6Eycc-360x180.jpg 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: justify\">Zendesk has <a href=\"https:\/\/www.zendesk.com\/message\/state-of-messaging-2020\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"external\">recently published<\/a> the latest edition of its annual State of Messaging report. Messaging has continued to change vastly over the past decade, and it has changed the way we get our news, interact with our colleagues, and keep in touch with other people. Zendesk spoke to over two dozen customer experience, sales, marketing, and product leaders at some of the world&#8217;s most conversational companies about the state of messaging in 2020. The report draws from shared insights, original and third-party data, and Zendesk&#8217;s own research and reporting.<\/p>\n<p style=\"text-align: justify\"><div class=\"box box3\">Our <a href=\"https:\/\/solutionsreview.com\/crm\/crm-buyers-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>2020 CRM Buyer&#8217;s Guide<\/em><\/a> helps you evaluate the best solution for your use case and features profiles of the leading providers, as well as a category overview of the marketplace.<\/div><\/p>\n<p style=\"text-align: justify\"><a class=\"external\" href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Zendesk Sell <\/a>offers users a comprehensive CRM experience with a focus on sales force automation. Zendesk is a user-focused sales force automation platform that strives to enhance pipeline visibility for sales teams and boost productivity in businesses large and small. This vendor offers mobile access, lead management and reporting, pipeline visualization, and more. Zendesk Sell is a great choice for companies that place heavy emphasis on rapid progression through sales pipelines.<\/p>\n<p style=\"text-align: justify\">State of Messaging 2020 examines key aspects of evolving and emerging conversational business trends, including the following topics:<\/p>\n<ul style=\"text-align: justify\">\n<li>The global messaging landscape<\/li>\n<li>The rise of conversational business<\/li>\n<li>Important messaging events in 2019<\/li>\n<li>Upcoming conversational events to monitor in 2020<\/li>\n<\/ul>\n<p style=\"text-align: justify\">&#8220;This year will be the year of connecting conversations in the enterprise,&#8221; says Warren Levitan, Vice President of Conversational Business at Zendesk. &#8220;We are seeing businesses embrace messaging as a shared platform for customer engagement, allowing them to truly unify sales, marketing and service interactions for the first time. This is a massive step toward putting customers at the center of our businesses.&#8221;<\/p>\n<p>Zendesk was also named a Visionary in the <a href=\"https:\/\/solutionsreview.com\/crm\/2019\/07\/05\/whats-changed-2019-gartner-magic-quadrant-for-sales-force-automation\/\" target=\"_blank\" rel=\"noopener noreferrer\">2019 Gartner Magic Quadrant for Sales Force Automation<\/a>, and a Leader in the <a href=\"https:\/\/solutionsreview.com\/crm\/2019\/06\/27\/whats-changed-2019-gartner-magic-quadrant-for-crm-customer-engagement-centers\/\" target=\"_blank\" rel=\"noopener noreferrer\">2019 Gartner Magic Quadrant for CRM Customer Engagement Centers.<\/a><\/p>\n<hr \/>\n<p style=\"text-align: justify\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"speedbump-3\" href=\"https:\/\/solutionsreview.com\/crm\/crm-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" title=\"CRM Buyer's Guide\" src=\"https:\/\/solutionsreview.com\/crm\/files\/2019\/06\/crm-speedbump.jpg\" alt=\"Download Link to CRM Buyer's Guide\" width=\"800\" height=\"225\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zendesk has recently published the latest edition of its annual State of Messaging report. Messaging has continued to change vastly over the past decade, and it has changed the way we get our news, interact with our colleagues, and keep in touch with other people. Zendesk spoke to over two dozen customer experience, sales, marketing, [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":457,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[4,5],"tags":[181,54],"jetpack_publicize_connections":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Zendesk Releases Annual State of Messaging 2020 Report<\/title>\n<meta name=\"description\" content=\"Zendesk has recently published the latest version of its annual State of Messaging report, discussing the state of conversational business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/crm\/2020\/02\/19\/zendesk-releases-annual-state-of-messaging-2020-report\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zendesk Releases Annual State of Messaging 2020 Report\" \/>\n<meta property=\"og:description\" content=\"Zendesk has recently published the latest version of its annual State of Messaging report, discussing the state of conversational business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/solutionsreview.com\/crm\/2020\/02\/19\/zendesk-releases-annual-state-of-messaging-2020-report\/\" \/>\n<meta property=\"og:site_name\" content=\"Top CRM and Customer Relationship Management, Vendors, Companies, &amp; 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