{"id":503,"date":"2020-03-26T19:26:15","date_gmt":"2020-03-26T19:26:15","guid":{"rendered":"https:\/\/solutionsreview.com\/crm\/?p=503"},"modified":"2020-03-26T19:26:15","modified_gmt":"2020-03-26T19:26:15","slug":"zendesk-announces-partnership-with-tata-consultancy-services","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/crm\/2020\/03\/26\/zendesk-announces-partnership-with-tata-consultancy-services\/","title":{"rendered":"Zendesk Announces Partnership With Tata Consultancy Services"},"content":{"rendered":"

\"Zendesk<\/p>\n

Zendesk recently announced<\/a> a strategic alliance with Tata Consultancy Services (TCS) to provide enterprise-grade CRM solutions for large enterprises. This partnership combines Zendesk’s support, sales, and engagement software solutions together with TCS’ contextual knowledge and experience in digital transformation. The two vendors will collaborate use their combined knowledge to solve companies’ increasingly complex technological requirements through custom CRM solutions and integrations.<\/p>\n

Our 2020 CRM Buyer’s Guide<\/em><\/a> helps you evaluate the best solution for your use case and features profiles of the leading providers, as well as a category overview of the marketplace.<\/div><\/p>\n

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. Zendesk Sell offers users a comprehensive experience with a focus on sales force automation, striving to enhance pipeline visibility for sales teams and boost productivity in businesses large and small. This vendor offers mobile access, lead management and reporting, pipeline visualization, and more. Zendesk Sell is a great choice for companies that place heavy emphasis on rapid progression through sales pipelines.<\/p>\n

As part of this alliance, companies across the world will benefit from TCS’ technology expertise and Zendesk’s suite of software solutions. This includes alignment between TCS’ consulting, implementation, and optimization services with Zendesk’s product portfolio, as well as access to TCS’ expertise across industries including financial services, manufacturing, retail, and more.<\/p>\n

\u201cWe are excited to work with TCS to better support the needs of enterprise companies,\u201d says Ricardo Moreno, Vice President of Worldwide Partners, Zendesk. \u201cWith the combination of TCS\u2019 long-standing history of providing information technology (IT) services, consulting and business solutions to many of the world\u2019s largest businesses in their transformation journey and our service-first CRM offerings, we look forward to helping companies foster a transparent, responsive and empowered customer experience.”<\/p>\n

\u201cTCS leverages its domain knowledge and deep customer relationships to contextualize its comprehensive suite of CRM\/CX offerings to create bespoke solutions that provide a superior customer experience and create competitive differentiation,\u201d says Akhilesh Tiwari, Global Head, Enterprise Application Services at TCS. \u201cOur partnership with Zendesk brings together the best capabilities of both organizations to help businesses fast-track their digital transformation journeys.\u201d<\/p>\n

\n

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\"Download<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"

Zendesk recently announced a strategic alliance with Tata Consultancy Services (TCS) to provide enterprise-grade CRM solutions for large enterprises. This partnership combines Zendesk’s support, sales, and engagement software solutions together with TCS’ contextual knowledge and experience in digital transformation. The two vendors will collaborate use their combined knowledge to solve companies’ increasingly complex technological requirements […]<\/p>\n","protected":false},"author":47,"featured_media":504,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[4,5],"tags":[218,217,54],"jetpack_publicize_connections":[],"acf":[],"yoast_head":"\nZendesk Announces Partnership With Tata Consultancy Services<\/title>\n<meta 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