{"id":576,"date":"2020-07-02T20:42:05","date_gmt":"2020-07-02T20:42:05","guid":{"rendered":"https:\/\/solutionsreview.com\/crm\/?p=576"},"modified":"2020-07-02T20:42:05","modified_gmt":"2020-07-02T20:42:05","slug":"kustomer-releases-new-report-on-customer-service-efficiency","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/crm\/2020\/07\/02\/kustomer-releases-new-report-on-customer-service-efficiency\/","title":{"rendered":"Kustomer Releases New Report on Customer Service Efficiency"},"content":{"rendered":"<p style=\"text-align: justify\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-577\" src=\"https:\/\/solutionsreview.com\/crm\/files\/2020\/07\/HlqZzdYopxJ1.jpg\" alt=\"Kustomer Releases New Report on Customer Service Efficiency\" width=\"800\" height=\"400\" srcset=\"https:\/\/solutionsreview.com\/crm\/files\/2020\/07\/HlqZzdYopxJ1.jpg 800w, https:\/\/solutionsreview.com\/crm\/files\/2020\/07\/HlqZzdYopxJ1-300x150.jpg 300w, https:\/\/solutionsreview.com\/crm\/files\/2020\/07\/HlqZzdYopxJ1-768x384.jpg 768w, https:\/\/solutionsreview.com\/crm\/files\/2020\/07\/HlqZzdYopxJ1-540x270.jpg 540w, https:\/\/solutionsreview.com\/crm\/files\/2020\/07\/HlqZzdYopxJ1-162x81.jpg 162w, https:\/\/solutionsreview.com\/crm\/files\/2020\/07\/HlqZzdYopxJ1-360x180.jpg 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: justify\">Kustomer has<a href=\"https:\/\/www.kustomer.com\/guides\/efficiency-in-customer-service-report\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"external\"> recently announced<\/a> new data on the state of the customer service industry which underscores the need for greater efficiency, particularly today&#8217;s rapidly shifting business environment. The report surveyed over 120 customer service professionals across a variety of industries, and found that 92 percent of organizations desire more efficiency. 51 percent of organizations cited a greater need for efficiency compared to a year ago.<\/p>\n<p style=\"text-align: justify\"><div class=\"box box3\">Our <a href=\"https:\/\/solutionsreview.com\/crm\/crm-buyers-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>2020 CRM Buyer&#8217;s Guide<\/em><\/a> helps you evaluate the best solution for your use case and features profiles of the leading providers, as well as a category overview of the marketplace.<\/div><\/p>\n<p style=\"text-align: justify\">Kustomer is an omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view. Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Glossier,\u00a0 Away, Glovo, Slice and UNTUCKit.<\/p>\n<p style=\"text-align: justify\">Key findings from the survey include the following:<\/p>\n<ul style=\"text-align: justify\">\n<li><strong>Limited staff, budget and executive buy-in pose significant efficiency challenges: <\/strong>Sixty-three percent of respondents reported having limited staff, while 44% reported being on a strict budget. Fifty-six percent of agents said that budget prevented their organizations from implementing efficiency tools, while 34% pointed to the absence of executive buy-in.<\/li>\n<li><strong>Agents perceive immediacy and accuracy of responses to be key customer priorities<\/strong>: Ninety-one percent of respondents said their customers simply cannot stand long wait times, while 79% said their customers won\u2019t tolerate having to repeat information.<\/li>\n<li><strong>Type and volume of inquiries are the biggest obstacles to delivering efficient support: <\/strong>Thirty-eight percent of respondents point to challenging inquiries as the main reason for inability to provide efficient support, followed by 29% of respondents that say too many inquiries are problematic.<\/li>\n<li><strong>Adoption of the right tools is necessary to stay efficient and effective: <\/strong>While 57% reported that they are not using any of the typical tools and strategies to deliver efficient support, organizations are considering adopting a variety of tools, including intelligent routing, knowledge base deflection, auto responses and chatbots.<\/li>\n<\/ul>\n<p style=\"margin: 0in;margin-bottom: .0001pt;text-align: justify\"><span style=\"font-family: 'Arial',sans-serif;color: black\">\u201cWhen business is booming and a wealth of resources are available, efficiency may not be the number one priority for a customer service organization, but as the pandemic continues to challenge brands and customer expectations continue to shift, the power of an efficient and effective customer service organization cannot be underestimated,\u201d says Brad Birnbaum, Co-Founder and CEO of Kustomer. \u201cAs businesses have no choice but to do more with less, having the technology tools in place that can minimize the impact of decreased resources and make agents\u2019 jobs easier will play an increasingly important role in delivering a stellar customer experience while ensuring profitability.\u201d<\/span><\/p>\n<hr \/>\n<p style=\"text-align: justify\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"speedbump-3\" href=\"https:\/\/solutionsreview.com\/crm\/crm-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" title=\"CRM Buyer's Guide\" src=\"https:\/\/solutionsreview.com\/crm\/files\/2019\/06\/crm-speedbump.jpg\" alt=\"Download Link to CRM Buyer's Guide\" width=\"800\" height=\"225\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kustomer has recently announced new data on the state of the customer service industry which underscores the need for greater efficiency, particularly today&#8217;s rapidly shifting business environment. The report surveyed over 120 customer service professionals across a variety of industries, and found that 92 percent of organizations desire more efficiency. 51 percent of organizations cited [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":577,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[4,5],"tags":[109,222],"jetpack_publicize_connections":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kustomer Releases New Report on Customer Service Efficiency<\/title>\n<meta name=\"description\" content=\"Kustomer has recently released a new report on the state of the customer service industry, which underscores the need for greater efficiency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/crm\/2020\/07\/02\/kustomer-releases-new-report-on-customer-service-efficiency\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kustomer Releases New Report on Customer Service Efficiency\" \/>\n<meta property=\"og:description\" content=\"Kustomer has recently released a new report on the state of the customer service industry, which underscores the need for greater efficiency.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/solutionsreview.com\/crm\/2020\/07\/02\/kustomer-releases-new-report-on-customer-service-efficiency\/\" \/>\n<meta property=\"og:site_name\" content=\"Top CRM and Customer Relationship Management, Vendors, Companies, &amp; 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