{"id":732,"date":"2021-04-09T17:56:40","date_gmt":"2021-04-09T17:56:40","guid":{"rendered":"https:\/\/solutionsreview.com\/crm\/?p=732"},"modified":"2021-04-30T15:22:31","modified_gmt":"2021-04-30T15:22:31","slug":"qualtrics-introduces-new-customer-experience-solutions-to-its-platform","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/","title":{"rendered":"Qualtrics Introduces New Customer Experience Solutions to its Platform"},"content":{"rendered":"
\"Qualtrics

Source: Qualtrics<\/em><\/p><\/div>\n

Qualtrics recently announced<\/a> that it’s introducing new solutions to its experience management platform. These features can help companies assess and maintain the health of their customer relationships, acquire new customers, and improve the overall customer journey. The Qualtrics customer experience solutions are available to users now and are designed to be easily set up, so companies can accelerate their time to value.<\/p>\n

Our<\/span>\u00a0<\/span>2020 CRM Buyer\u2019s Guide<\/span><\/i><\/a>\u00a0helps you evaluate the best solution for your use case and features profiles of the leading providers, as well as a category overview of the marketplace.<\/span><\/div><\/span><\/p>\n

Qualtrics is the creator of the “Experience Management (XM)” category and has designed its platform to help organizations manage and improve four business experiences: customer, employee, product, and brand. The service’s functionality helps users attract and retain customers, engage employees with a positive culture, develop compelling products, and develop a brand that customers are invested in.<\/p>\n

The added customer experience functionalities to Qualtrics’ platform will help customers use data to understand their B2B and B2C customers and empower them to act on that data to improve the customer experience. The Qualtrics Customer Experience Solutions’ three pillars are relationship health, account-based relationship diagnostics, and digital support optimization. These services, part of Qualtrics CustomerXM, will help organizations collect feedback across the customer journey, identify at-risk and growth accounts, deliver customer care services through various channels, and more.<\/p>\n

Jay Choi, Chief Product Officer at Qualtrics, said the following in a company press release announcing the news:\u00a0\u201cCustomer preferences and expectations have evolved significantly this past year, and companies will need to adopt an experience-first approach to customer relationships moving forward. The most successful companies adapt and thrive even during disruptive times by understanding the \u2018how\u2019 and \u2018why\u2019 behind customer behaviors and using that data to proactively design and deliver the best experiences for their customers.\u201d<\/p>\n

\n

\t\t\t

\"Download<\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Qualtrics recently announced that it’s introducing new solutions to its experience management platform. These features can help companies assess and maintain the health of their customer relationships, acquire new customers, and improve the overall customer journey. The Qualtrics customer experience solutions are available to users now and are designed to be easily set up, so […]<\/p>\n","protected":false},"author":57,"featured_media":734,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[4],"tags":[405,400,402,399,403],"jetpack_publicize_connections":[],"acf":[],"yoast_head":"\nQualtrics Introduces New Customer Experience Solutions to its Platform<\/title>\n<meta name=\"description\" content=\"Qualtrics recently announced that new customer experience solutions are coming to its platform to help users maintain customer relationships.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qualtrics Introduces New Customer Experience Solutions to its Platform\" \/>\n<meta property=\"og:description\" content=\"Qualtrics recently announced that new customer experience solutions are coming to its platform to help users maintain customer relationships.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/\" \/>\n<meta property=\"og:site_name\" content=\"Solutions Review | CRM\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-09T17:56:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-04-30T15:22:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/solutionsreview.com\/crm\/files\/2021\/04\/Qualtrics-Customer-Experience-Solutions.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"William Jepma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@WorktechReview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"William Jepma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/\",\"url\":\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/\",\"name\":\"Qualtrics Introduces New Customer Experience Solutions to its Platform\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/crm\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/solutionsreview.com\/crm\/files\/2021\/04\/Qualtrics-Customer-Experience-Solutions.png\",\"datePublished\":\"2021-04-09T17:56:40+00:00\",\"dateModified\":\"2021-04-30T15:22:31+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/crm\/#\/schema\/person\/b7f0c44f1344c174fcf3ca4d617e9976\"},\"description\":\"Qualtrics recently announced that new customer experience solutions are coming to its platform to help users maintain customer relationships.\",\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#primaryimage\",\"url\":\"https:\/\/solutionsreview.com\/crm\/files\/2021\/04\/Qualtrics-Customer-Experience-Solutions.png\",\"contentUrl\":\"https:\/\/solutionsreview.com\/crm\/files\/2021\/04\/Qualtrics-Customer-Experience-Solutions.png\",\"width\":800,\"height\":400,\"caption\":\"Qualtrics\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/crm\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Qualtrics Introduces New Customer Experience Solutions to its Platform\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/crm\/#website\",\"url\":\"https:\/\/solutionsreview.com\/crm\/\",\"name\":\"Solutions Review | CRM\",\"description\":\"CRM News, Best Practices and Buyer's Guide\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/solutionsreview.com\/crm\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/solutionsreview.com\/crm\/#\/schema\/person\/b7f0c44f1344c174fcf3ca4d617e9976\",\"name\":\"William Jepma\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/crm\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/solutionsreview.com\/crm\/files\/2023\/08\/William_Jepma_600-1.jpg\",\"contentUrl\":\"https:\/\/solutionsreview.com\/crm\/files\/2023\/08\/William_Jepma_600-1.jpg\",\"caption\":\"William Jepma\"},\"description\":\"William Jepma is an editor and analyst at Solutions Review who aims to keep readers across industries informed and excited about the newest developments in the worktech, marketing, cybersecurity, and broader enterprise technology and AI categories. You can connect with him on LinkedIn or reach him via email at wjepma@solutionsreview.com.\",\"sameAs\":[\"https:\/\/solutionsreview.com\/\",\"https:\/\/www.linkedin.com\/in\/william-jepma\/\",\"https:\/\/x.com\/WorktechReview\"],\"url\":\"https:\/\/solutionsreview.com\/crm\/author\/wjepma\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Qualtrics Introduces New Customer Experience Solutions to its Platform","description":"Qualtrics recently announced that new customer experience solutions are coming to its platform to help users maintain customer relationships.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/","og_locale":"en_US","og_type":"article","og_title":"Qualtrics Introduces New Customer Experience Solutions to its Platform","og_description":"Qualtrics recently announced that new customer experience solutions are coming to its platform to help users maintain customer relationships.","og_url":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/","og_site_name":"Solutions Review | CRM","article_published_time":"2021-04-09T17:56:40+00:00","article_modified_time":"2021-04-30T15:22:31+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/solutionsreview.com\/crm\/files\/2021\/04\/Qualtrics-Customer-Experience-Solutions.png","type":"image\/png"}],"author":"William Jepma","twitter_card":"summary_large_image","twitter_creator":"@WorktechReview","twitter_misc":{"Written by":"William Jepma","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/","url":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/","name":"Qualtrics Introduces New Customer Experience Solutions to its Platform","isPartOf":{"@id":"https:\/\/solutionsreview.com\/crm\/#website"},"primaryImageOfPage":{"@id":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#primaryimage"},"image":{"@id":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#primaryimage"},"thumbnailUrl":"https:\/\/solutionsreview.com\/crm\/files\/2021\/04\/Qualtrics-Customer-Experience-Solutions.png","datePublished":"2021-04-09T17:56:40+00:00","dateModified":"2021-04-30T15:22:31+00:00","author":{"@id":"https:\/\/solutionsreview.com\/crm\/#\/schema\/person\/b7f0c44f1344c174fcf3ca4d617e9976"},"description":"Qualtrics recently announced that new customer experience solutions are coming to its platform to help users maintain customer relationships.","breadcrumb":{"@id":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#primaryimage","url":"https:\/\/solutionsreview.com\/crm\/files\/2021\/04\/Qualtrics-Customer-Experience-Solutions.png","contentUrl":"https:\/\/solutionsreview.com\/crm\/files\/2021\/04\/Qualtrics-Customer-Experience-Solutions.png","width":800,"height":400,"caption":"Qualtrics"},{"@type":"BreadcrumbList","@id":"https:\/\/solutionsreview.com\/crm\/2021\/04\/09\/qualtrics-introduces-new-customer-experience-solutions-to-its-platform\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/solutionsreview.com\/crm\/"},{"@type":"ListItem","position":2,"name":"Qualtrics Introduces New Customer Experience Solutions to its Platform"}]},{"@type":"WebSite","@id":"https:\/\/solutionsreview.com\/crm\/#website","url":"https:\/\/solutionsreview.com\/crm\/","name":"Solutions Review | CRM","description":"CRM News, Best Practices and Buyer's Guide","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/solutionsreview.com\/crm\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/solutionsreview.com\/crm\/#\/schema\/person\/b7f0c44f1344c174fcf3ca4d617e9976","name":"William Jepma","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/solutionsreview.com\/crm\/#\/schema\/person\/image\/","url":"https:\/\/solutionsreview.com\/crm\/files\/2023\/08\/William_Jepma_600-1.jpg","contentUrl":"https:\/\/solutionsreview.com\/crm\/files\/2023\/08\/William_Jepma_600-1.jpg","caption":"William Jepma"},"description":"William Jepma is an editor and analyst at Solutions Review who aims to keep readers across industries informed and excited about the newest developments in the worktech, marketing, cybersecurity, and broader enterprise technology and AI categories. You can connect with him on LinkedIn or reach him via email at wjepma@solutionsreview.com.","sameAs":["https:\/\/solutionsreview.com\/","https:\/\/www.linkedin.com\/in\/william-jepma\/","https:\/\/x.com\/WorktechReview"],"url":"https:\/\/solutionsreview.com\/crm\/author\/wjepma\/"}]}},"jetpack_featured_media_url":"https:\/\/solutionsreview.com\/crm\/files\/2021\/04\/Qualtrics-Customer-Experience-Solutions.png","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pajVGf-bO","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/posts\/732"}],"collection":[{"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/users\/57"}],"replies":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/comments?post=732"}],"version-history":[{"count":0,"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/posts\/732\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/media\/734"}],"wp:attachment":[{"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/media?parent=732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/categories?post=732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solutionsreview.com\/crm\/wp-json\/wp\/v2\/tags?post=732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

Learn more about Qualtrics<\/a>.<\/p>\n