{"id":4654,"date":"2022-06-30T16:32:19","date_gmt":"2022-06-30T16:32:19","guid":{"rendered":"https:\/\/solutionsreview.com\/enterprise-resource-planning\/?p=4654"},"modified":"2023-08-01T19:04:50","modified_gmt":"2023-08-01T19:04:50","slug":"keep-your-automotive-aftermarket-company-ahead-of-the-curve","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/enterprise-resource-planning\/keep-your-automotive-aftermarket-company-ahead-of-the-curve\/","title":{"rendered":"How to Keep Your Automotive Aftermarket Company Ahead of the Curve"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4655\" src=\"https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2022\/06\/Keep-Your-Automotive-Aftermarket-Company-Ahead-of-the-Curve.jpg\" alt=\"Keep Your Automotive Aftermarket Company Ahead of the Curve\" width=\"800\" height=\"400\" srcset=\"https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2022\/06\/Keep-Your-Automotive-Aftermarket-Company-Ahead-of-the-Curve.jpg 800w, https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2022\/06\/Keep-Your-Automotive-Aftermarket-Company-Ahead-of-the-Curve-300x150.jpg 300w, https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2022\/06\/Keep-Your-Automotive-Aftermarket-Company-Ahead-of-the-Curve-768x384.jpg 768w, https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2022\/06\/Keep-Your-Automotive-Aftermarket-Company-Ahead-of-the-Curve-540x270.jpg 540w, https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2022\/06\/Keep-Your-Automotive-Aftermarket-Company-Ahead-of-the-Curve-162x81.jpg 162w, https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2022\/06\/Keep-Your-Automotive-Aftermarket-Company-Ahead-of-the-Curve-360x180.jpg 360w, https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2022\/06\/Keep-Your-Automotive-Aftermarket-Company-Ahead-of-the-Curve-400x200.jpg 400w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: justify;\"><em><strong>As part of Solutions Review\u2019s\u00a0<a href=\"https:\/\/solutionsreview.com\/solutions-review-contributor-guidelines\/\" target=\"_blank\" rel=\"noopener\">Contributed Content Series<\/a>\u2014a collection of articles written by industry thought leaders in maturing software categories\u2014Patricia Bennett, the Founder and CEO of <a href=\"https:\/\/www.pcbennett.com\/\" target=\"_blank\" rel=\"noopener\">PC Bennett Solutions<\/a>, shares insights into how automotive aftermarket companies can stay ahead of the industry&#8217;s changing trends.<\/strong><\/em><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">The consensus of those that track the automotive aftermarket industry is that it&#8217;s growing &#8220;enormously&#8221; in the United States. And yet, in nearly every report tracking that growth, there are<\/span><span data-contrast=\"auto\"> significant suggestions that current issues, trends, pandemics, and other factors (natural or artificial) could significantly disrupt this forecast at any minute. It is almost like the weather man that says we are looking for a bright sunny day today\u2014unless it rains.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">The list of potential &#8220;issues&#8221; that could derail the growth projections is significant:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span data-contrast=\"auto\">Expansion of ride-sharing and other mass transit options<\/span><\/li>\n<li style=\"text-align: justify;\"><span data-contrast=\"auto\">The average age of vehicles<\/span><\/li>\n<li style=\"text-align: justify;\">Government policies could change<\/li>\n<li style=\"text-align: justify;\"><span data-contrast=\"auto\">The industry is growing, but hiring employees is challenging.<\/span><\/li>\n<li style=\"text-align: justify;\"><span data-contrast=\"auto\">Not being able to find good people impacts the customer experience.<\/span><\/li>\n<li style=\"text-align: justify;\"><span data-contrast=\"auto\">The supply chain has been decimated.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">So how will you grow and become more successful in this changing world? <\/span><span data-contrast=\"auto\">First off, <\/span><b><i><span data-contrast=\"auto\">everyone will need to be able to scale<\/span><\/i><\/b><span data-contrast=\"auto\"> well over the resources they have. If you can&#8217;t find new or good people, you need to accomplish more from those you have! This is a crucial point in almost every article covering the automotive aftermarket industry. Ultimately, this will be driven by the business systems you have in place.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b>Become Smarter and More Aware<\/b><\/h3>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">You need to be able to empower your people. Especially now that many of them are working remotely, without direct supervision. You can&#8217;t give a stellar experience if your information is incorrect or you can&#8217;t find it. As discussed above, this means you need internal systems that can deliver quick and accurate information to the person who needs it, day or night, on their chosen device.\u00a0 <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><b>Become Resilient<\/b><\/h3>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">The comment &#8220;I didn&#8217;t see that one coming&#8221; is not comical relief. This is absolutely a new business requirement and paradigm. Businesses going forward cannot be surprised by a pandemic and can&#8217;t afford to be surprised by fires, floods, tornados, and hurricanes. <\/span><span data-contrast=\"auto\">Being resilient means, you can quickly react to the realities of the world\u2014no matter where they come from.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><b>Become Future-Proof<\/b><\/h3>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">One of the things that drove growth in the industry was that people couldn&#8217;t get new cars. The last time I checked on the vehicle I am interested in, it was an <\/span><b><span data-contrast=\"auto\">eight-month<\/span><\/b><span data-contrast=\"auto\"> wait, and they are still selling at or above the list price. We have millions of people keeping their cars longer, needing spare parts, and looking to work on the car themselves (can&#8217;t get an appointment for service!).\u00a0 <\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">The problem is that many companies are working from disparate systems. They have their <strong><a href=\"https:\/\/solutionsreview.com\/enterprise-resource-planning\/best-accounting-erp-solutions-to-consider-working-with\/\" target=\"_blank\" rel=\"noopener\">ERP\/accounting system<\/a><\/strong> on one server and their inventory and warehouse on another, or they can&#8217;t integrate their CRM solution with their accounting. The point is that the disruption of the supply chain, the inability to access information (empowering remote users), and not being able to give accurate costs, delivery dates, or other information all lead to a less than stellar experience for the customer. So they go someplace else.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">We are in strange, scattered times. The industry is growing, but many of us can&#8217;t grow with it. The opportunities are right there in front of us, but we are not in a position to take advantage of them. The opportunities and challenges are not over, as we have several more years left. <\/span><span data-contrast=\"auto\">As I say to owners, business success (or in life) is not hard, but it is deliberate. Most of us, if asked, could list the &#8220;ten things I need to accomplish this week&#8221; to succeed. And then we look at the list later in the week, and there are still ten things on it. It&#8217;s not hard; it&#8217;s deliberate.\u00a0 <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">There are a finite number of things you need to know. There are a limited number of things you can do. The key is to understand what they are! Start with these questions:\u00a0 <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Do you work from key performance indicators (KPIs) in your business?\u00a0 <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Do you have a few key reports and dashboards available to you each day?\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">How do you plan your week when you walk into the office on Monday morning?\u00a0 <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">How do you prioritize?\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span data-contrast=\"auto\">If you have outgrown your current systems, you need to consider investing in new, contemporary, state-of-the-art solutions that can give you, your employees, and your customers (i.e., customer self-service) what they need. These systems should empower your employees and strategies that help you scale far over the resources you employ. S<\/span><span data-contrast=\"auto\">uccess is not hard, but it is deliberate. And it begins with data and knowledge.<\/span><\/p>\n<hr \/>\n<p style=\"text-align: justify;\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"third-1\" href=\"https:\/\/solutionsreview.com\/enterprise-resource-planning\/free-erp-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" title=\"ERP Buyer's Guide\" src=\"https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2019\/06\/erp-third.jpg\" alt=\"Download Link to ERP Buyer's Guide\" \/><\/a> <a class=\"third-2\" href=\"https:\/\/solutionsreview.com\/enterprise-resource-planning\/free-manufacturing-erp-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" title=\"MERP Buyer's Guide\" src=\"https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2019\/06\/merp-third.jpg\" alt=\"Download Link to MERP Buyer's Guide\" \/><\/a> <a class=\"third-3\" href=\"https:\/\/solutionsreview.com\/enterprise-resource-planning\/free-distribution-erp-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" title=\"DERP Buyer's Guide\" src=\"https:\/\/solutionsreview.com\/enterprise-resource-planning\/files\/2019\/06\/derp-third.jpg\" alt=\"Download Link to DERP Buyer's Guide\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As part of Solutions Review\u2019s\u00a0Contributed Content Series\u2014a collection of articles written by industry thought leaders in maturing software categories\u2014Patricia Bennett, the Founder and CEO of PC Bennett Solutions, shares insights into how automotive aftermarket companies can stay ahead of the industry&#8217;s changing trends. The consensus of those that track the automotive aftermarket industry is that [&hellip;]<\/p>\n","protected":false},"author":205,"featured_media":4655,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5],"tags":[1741,2281,2963,11,2280,2279],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Keep Your Automotive Aftermarket Company Ahead of the Curve<\/title>\n<meta name=\"description\" content=\"As part of Solutions Review&#039;s Contributed Content Series, Patricia Bennett of PC Bennett Solutions shares insights on automotive aftermarket trends.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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