{"id":1862,"date":"2017-08-02T10:04:59","date_gmt":"2017-08-02T14:04:59","guid":{"rendered":"https:\/\/solutionsreview.com\/identity-management\/?p=1862"},"modified":"2017-08-02T10:04:59","modified_gmt":"2017-08-02T14:04:59","slug":"logmein-acquires-israeli-ai-startup-nanorep","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/","title":{"rendered":"LogMeIn Acquires Israeli AI Startup Nanorep"},"content":{"rendered":"<p style=\"text-align: justify\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1204\" src=\"https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop.jpg\" alt=\"\" width=\"800\" height=\"350\" srcset=\"https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop.jpg 800w, https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop-300x131.jpg 300w, https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop-768x336.jpg 768w, https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop-600x263.jpg 600w, https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop-180x79.jpg 180w, https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop-400x175.jpg 400w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>Boston-based IAM provider LogMeIn, Inc. has announced an agreement to acquire Nanorep, an israeli AI startup focusing on self-service, chatbots, and virtual assistants. Headquartered in Herzliya, Israel, Nanorep uses artificial intelligence and patented natural language processing technologies to create solutions aimed at making self-service more engaging and intuitive.<\/p>\n<p style=\"text-align: justify\">LogMeIn is paying $45 million for Nanorep, as well as up to $5 million more in earn-outs over the next two years. Nanorep has raised nearly $7 million in recent years, from investers including Titanium, Oryzn Capital, and OurCrowd.\u00a0Worldwide brands including Intuit, FedEx, Toys\u201cR\u201dUs and Vodafone currently use Nanorep for customer service initiatives.<\/p>\n<p style=\"text-align: justify\">The technology from Nanorep is designed to provide consumers with access to quick resolutions in an intelligent, effortless and more human way. According to a statement from LogMeIn, Nanorep will complement LogMeIn\u2019s recently launched Bold360 platform, which aims to make digital customer service smarter, both as a standalone offering and by adding digital self-service capabilities to the Bold360 product portfolio. The addition of Nanorep is also expected to play a key role in helping to expand LogMeIn\u2019s position in the customer engagement market.<\/p>\n<p style=\"text-align: justify\">\u201cArtificial intelligence is changing the way we interact with our favorite brands and will play a critical role in the future of customer engagement,\u201d said Bill Wagner, CEO, LogMeIn. \u201cWith Nanorep, we gain proven technology and AI expertise that expands our Bold360 offering, accelerates our customer engagement vision and provides a natural path for us to leverage these emerging technologies across our entire portfolio. We believe in the ability of technology to unlock the potential of the modern workforce and with the addition of Nanorep we are going to be able to deliver solutions that will help our customers achieve the next generation of humanized and personalized customer service.\u201d<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Boston-based IAM provider LogMeIn, Inc. has announced an agreement to acquire Nanorep, an israeli AI startup focusing on self-service, chatbots, and virtual assistants. Headquartered in Herzliya, Israel, Nanorep uses artificial intelligence and patented natural language processing technologies to create solutions aimed at making self-service more engaging and intuitive. LogMeIn is paying $45 million for Nanorep, [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":1204,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[6],"tags":[538,166,294,537,30],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>LogMeIn Acquires Israeli AI Startup Nanorep - Best Identity Access Management (IAM) Software, Tools, Vendors, Solutions, &amp; Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jeff Edwards\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/\",\"url\":\"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/\",\"name\":\"LogMeIn Acquires Israeli AI Startup Nanorep - Best Identity Access Management (IAM) Software, Tools, Vendors, Solutions, &amp; Services\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop.jpg\",\"datePublished\":\"2017-08-02T14:04:59+00:00\",\"dateModified\":\"2017-08-02T14:04:59+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/#\/schema\/person\/3d31b4b6a777a91476a65c087be260e6\"},\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/#primaryimage\",\"url\":\"https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop.jpg\",\"contentUrl\":\"https:\/\/solutionsreview.com\/identity-management\/files\/2016\/07\/By-the-numbers-backdrop.jpg\",\"width\":800,\"height\":350,\"caption\":\"biometrics and passwords survey keeper security\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/logmein-acquires-israeli-ai-startup-nanorep\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/identity-management\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"LogMeIn Acquires Israeli AI Startup Nanorep\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/#website\",\"url\":\"https:\/\/solutionsreview.com\/identity-management\/\",\"name\":\"Best Identity Access Management (IAM) Software, Tools, Vendors, Solutions, &amp; Services\",\"description\":\"Identity Access Management (IAM) News, Best Practices and Buyer&#039;s Guide\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/solutionsreview.com\/identity-management\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/#\/schema\/person\/3d31b4b6a777a91476a65c087be260e6\",\"name\":\"Jeff Edwards\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8471d2b63e0587b41d829ecc153ba8e7?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8471d2b63e0587b41d829ecc153ba8e7?s=96&d=mm&r=g\",\"caption\":\"Jeff Edwards\"},\"description\":\"Jeff Edwards is an enterprise technology writer and analyst covering Identity Management, SIEM, Endpoint Protection, and Cybersecurity writ large. 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