{"id":2978,"date":"2018-07-02T12:39:27","date_gmt":"2018-07-02T16:39:27","guid":{"rendered":"https:\/\/solutionsreview.com\/identity-management\/?p=2978"},"modified":"2018-07-02T12:39:27","modified_gmt":"2018-07-02T16:39:27","slug":"user-experience-friction-identity-security-richard-bird","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/","title":{"rendered":"User Experience Friction and Identity Security with Richard Bird"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-2727\" src=\"https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD.jpg\" alt=\"Richard Bird Optiv identity security user experience\" width=\"800\" height=\"400\" srcset=\"https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD.jpg 800w, https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD-300x150.jpg 300w, https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD-768x384.jpg 768w, https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD-540x270.jpg 540w, https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD-162x81.jpg 162w, https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD-360x180.jpg 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Solutions Review\u2019s time at Identiverse 2018 in Boston, MA\u2014the largest identity conference in the world\u2014was certainly well worth it! Not only did we get to meet some of the brightest minds in identity and identity and access management (IAM) from around the world\u2014which you can read about in our live coverage reports\u2014we even got to sit down and interview some of them for our Youtube channel.<\/span><\/p>\n<div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"iam-inject\" href=\"https:\/\/solutionsreview.com\/identity-management\/get-a-free-privilieged-access-management-solutions-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" title=\"\" src=\"https:\/\/solutionsreview.com\/identity-management\/files\/2020\/01\/PAM_BG_SB_800.gif\" alt=\"Download Link to Privileged Access Management Buyer's Guide\" width=\"800\" height=\"100\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Among these fascinating discussions on Identiverse, identity, and identity security, our Solutions Review Founder and CEO Doug Atkinson had the opportunity to sit down with Richard Bird, Client Director at strategic security integrator Optiv and one of the keynote speakers at Identiverse 2018. <\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">The conversation between Doug Atkinson and Richard Bird touches on many subjects including the technological solution focus of identity security, the crumbling foundations of legacy solutions, and the compelling point that phishing attack actually renders \u201chard hacking\u201d attacks unnecessary. <\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">However, the most intriguing argument from Richard Bird concerns the end-user experience and the necessity of real-world analogs in digital identity. He mentions his experiences with innumerable enterprises that claimed to be invested in true identity while simultaneously asking that they don\u2019t try to change their employees\u2019 behaviors. They were so concerned with the user experience that they were willing to compromise their own security. <\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Richard Bird calls this kind of thinking unrealistic. The fact of the matter is that identity security best practices such as zero trust are restrictive for a reason, the same way the analog world enforces restrictions. Indeed, he points out if we went through verification procedures in the physical world similar to the ones we ideally do in the digital one, we would (and do) find it routine and sensible. Yet enterprises cannot make that connection and without that connection, enterprises will never progress in their identity security. <\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">In the analog world, according to Richard Bird, we always insist on security\u2014going through each step of the procedure and each checkpoint, regardless of whether we know the person or not. Yet because we favor the digital user experience so much, enterprises have embraced laziness and have been in effect sabotaging their own security.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">What equally baffling to him is how we\u2019ve lost sight of what digital identities mean and how we could, in fact, better monitor digital identities by making them closer to analog ones. Currently, identity in a digital understanding is defined by the accounts one holds\u2014the digital equivalent of a keyring\u2014rather than the context, content, and relationships that make up a real identity. <\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Making the cultural jump to that understanding could help foster a crowdsourced identity security platform. And this isn\u2019t just theory. Richard Bird points out that social media platforms such as Facebook have already essentially deployed this kind of security without becoming obsessed with new technology. <\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Above all, Richard Bird claims we need to treat digital threats with the same visceral feeling we get from threats, even ambiguous threats, in the physical world. We need to embrace an emotional investment in our networks. <\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">You can watch Solutions Review\u2019s full interview with Richard Bird of Optiv at Identiverse 2018 here:<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"How to Use UX Friction for Identity Security - Solutions Review at Identiverse 2018\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/vIak-dMaMQU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/p>\n<p><strong>Other Resources:\u00a0<\/strong><\/p>\n<p><a href=\"https:\/\/solutionsreview.com\/identity-management\/live-identiverse-2018-boston-ma\/\" target=\"_blank\" rel=\"noopener\">Live from Identiverse 2018, the Digital Identity Conference, in Boston, MA! (Monday)<\/a><\/p>\n<p><a href=\"https:\/\/solutionsreview.com\/identity-management\/live-2018-identiverse-conference-boston-ma-tuesday\/\" target=\"_blank\" rel=\"noopener\">Live from the 2018 Identiverse Conference in Boston, MA (Tuesday)<\/a><\/p>\n<p><a href=\"https:\/\/solutionsreview.com\/identity-management\/the-role-of-identity-in-digital-transformation\/\" target=\"_blank\" rel=\"noopener\">The Role of Identity in Digital Transformation<\/a><\/p>\n<br \/>Widget not in any sidebars<br \/>\n","protected":false},"excerpt":{"rendered":"<p>Solutions Review\u2019s time at Identiverse 2018 in Boston, MA\u2014the largest identity conference in the world\u2014was certainly well worth it! Not only did we get to meet some of the brightest minds in identity and identity and access management (IAM) from around the world\u2014which you can read about in our live coverage reports\u2014we even got to [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":2727,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[5],"tags":[142,125,16,76,622,70,145,733,90,25,732,366],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>User Experience Friction and Identity Security with Richard Bird<\/title>\n<meta name=\"description\" content=\"Solutions Review Founder and CEO Doug Atkinson had the opportunity to sit down with Richard Bird, Client Director at strategic security integrator Optiv.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ben Canner\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/\",\"url\":\"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/\",\"name\":\"User Experience Friction and Identity Security with Richard Bird\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD.jpg\",\"datePublished\":\"2018-07-02T16:39:27+00:00\",\"dateModified\":\"2018-07-02T16:39:27+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/#\/schema\/person\/357f925262827fcf840b4341920a1541\"},\"description\":\"Solutions Review Founder and CEO Doug Atkinson had the opportunity to sit down with Richard Bird, Client Director at strategic security integrator Optiv.\",\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/#primaryimage\",\"url\":\"https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD.jpg\",\"contentUrl\":\"https:\/\/solutionsreview.com\/identity-management\/files\/2018\/04\/headlines-MOD.jpg\",\"width\":800,\"height\":400,\"caption\":\"Why Your Business Needs Better Identity Governance\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/user-experience-friction-identity-security-richard-bird\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/identity-management\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"User Experience Friction and Identity Security with Richard Bird\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/identity-management\/#website\",\"url\":\"https:\/\/solutionsreview.com\/identity-management\/\",\"name\":\"Best Identity Access Management (IAM) Software, Tools, Vendors, Solutions, &amp; 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