{"id":1201,"date":"2020-05-15T18:44:08","date_gmt":"2020-05-15T18:44:08","guid":{"rendered":"https:\/\/solutionsreview.com\/marketing-automation\/?p=1201"},"modified":"2020-05-15T18:44:08","modified_gmt":"2020-05-15T18:44:08","slug":"dotdigital-enriches-core-bundled-offering-with-live-chat","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/","title":{"rendered":"dotdigital Enriches Core Bundled Offering With Live Chat"},"content":{"rendered":"<p style=\"text-align: justify\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1202 size-full\" title=\"dotdigital Enriches Core Bundled Offering With Live Chat\" src=\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP.jpg\" alt=\"dotdigital Enriches Core Bundled Offering With Live Chat\" width=\"800\" height=\"400\" srcset=\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP.jpg 800w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP-300x150.jpg 300w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP-768x384.jpg 768w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP-540x270.jpg 540w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP-162x81.jpg 162w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP-360x180.jpg 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: justify\">dotdigital<a href=\"https:\/\/www.prnewswire.com\/news-releases\/dotdigital-launches-live-chat-service-to-turn-conversations-into-conversions-301056671.html\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"external\"> is enriching<\/a> its core bundled offering with Live Chat to enable merchants to easily access their marketing automation tools directly within Magento commerce. In response to COVID-19, all customers will receive ten free chat agents to help manage communication with customers and prospects. Magento 2 merchants will also exclusively receive a free standalone dotdigital Engagement Cloud account with access to chat.<\/p>\n<p style=\"text-align: justify\"><div class=\"box box3\">Our <a href=\"https:\/\/solutionsreview.com\/marketing-automation\/marketing-automation-buyers-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\"><em>2020 Marketing Automation Buyer&#8217;s Guide<\/em><\/a> helps you evaluate<span style=\"font-size: 1em\"> the best solution for your use case and features profiles of the leading providers, as well as a category overview of the marketplace.<\/div><\/span><\/p>\n<p style=\"text-align: justify\">dotdigital offers a platform with simple drag-and-drop functionality for communicating with customers. It has multichannel capabilities to target customers efficiently. Users can harness analytics to send messages at the right time, in the right place, and on the right channel. Collected data includes customer identification and tracking. Lead scoring can be customized to focus on relevant data sets like purchase history, email opens, clicks, page views, and more. dotdigital can also work directly with users with managed and creative services.<\/p>\n<p style=\"text-align: justify\">dotdigital Live Chat capabilities include: multi-team support to better direct customers to the right place; typing indicators and rich communication support such as the use of GIFs and emojis; and the ability to send files such as images and PDFs. Out-of-hours and welcome messages will help merchants manage consumer expectations from the channel, leading to improved customer satisfaction. Interested parties can also expand their chat team size, or upgrade for full access to dotdigital Engagement Cloud.<\/p>\n<p style=\"text-align: justify\">&#8220;Our relationship with Adobe has continued to grow and develop since it acquired Magento in 2018, and we are delighted to have been selected to power the Live Chat function of the platform&#8217;s latest release,&#8221; says Milan Patel, CEO of dotdigital.<\/p>\n<hr \/>\n<p style=\"text-align: justify\"><em><span style=\"font-size: 1em\">Looking for more? Download our <\/span><a style=\"font-size: 1em\" href=\"https:\/\/solutionsreview.com\/marketing-automation\/marketing-automation-buyers-guide\/\" target=\"_blank\" rel=\"noopener noreferrer\">Marketing Automation Buyer&#8217;s Guide<\/a><span style=\"font-size: 1em\"> for free to compare the top products available on the market with full page vendor profiles, key capabilities, a marketing automation software market overview, our bottom-line analysis, and questions for prospective buyers.<\/span><\/em><\/p>\n<p style=\"text-align: justify\"><em>And don&#8217;t forget to follow us on\u00a0<a href=\"https:\/\/twitter.com\/WorktechReview\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"external\">Twitter<\/a>,\u00a0<a href=\"https:\/\/www.facebook.com\/solutionsreview\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"external\">Facebook\u00a0<\/a>and\u00a0<a href=\"https:\/\/www.linkedin.com\/showcase\/10647159\" target=\"_blank\" rel=\"noopener noreferrer nofollow\" class=\"external\">LinkedIn<\/a> for all the latest in the Marketing Automation space!<\/em><\/p>\n<p style=\"text-align: justify\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"speedbump-3\" href=\"https:\/\/solutionsreview.com\/marketing-automation\/marketing-automation-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" title=\"Marketing Automation Buyer's Guide\" src=\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2019\/02\/marketing-automation-bg-speedbump.jpg\" width=\"800\" height=\"225\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>dotdigital is enriching its core bundled offering with Live Chat to enable merchants to easily access their marketing automation tools directly within Magento commerce. In response to COVID-19, all customers will receive ten free chat agents to help manage communication with customers and prospects. Magento 2 merchants will also exclusively receive a free standalone dotdigital [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":1202,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[6,4],"tags":[498,608],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>dotdigital Enriches Core Bundled Offering With Live Chat<\/title>\n<meta name=\"description\" content=\"dotdigital is enriching its core bundled offering with Live Chat to enable merchants to easily access their marketing tools directly within Magento.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anna Birna Turner\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/\",\"url\":\"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/\",\"name\":\"dotdigital Enriches Core Bundled Offering With Live Chat\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP.jpg\",\"datePublished\":\"2020-05-15T18:44:08+00:00\",\"dateModified\":\"2020-05-15T18:44:08+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/#\/schema\/person\/01c0792677254e94b554a419f736de58\"},\"description\":\"dotdigital is enriching its core bundled offering with Live Chat to enable merchants to easily access their marketing tools directly within Magento.\",\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/#primaryimage\",\"url\":\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP.jpg\",\"contentUrl\":\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2020\/05\/9kp10DLW3ePP.jpg\",\"width\":800,\"height\":400,\"caption\":\"dotdigital Enriches Core Bundled Offering With Live Chat\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/dotdigital-enriches-core-bundled-offering-with-live-chat\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/marketing-automation\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"dotdigital Enriches Core Bundled Offering With Live Chat\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/#website\",\"url\":\"https:\/\/solutionsreview.com\/marketing-automation\/\",\"name\":\"Marketing Automation Platforms | Solutions Review\",\"description\":\"Evaluating Enterprise MarTech, CRM Software, Email Tools &amp; 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