{"id":1814,"date":"2021-08-27T17:30:50","date_gmt":"2021-08-27T17:30:50","guid":{"rendered":"https:\/\/solutionsreview.com\/marketing-automation\/?p=1814"},"modified":"2021-08-27T17:31:10","modified_gmt":"2021-08-27T17:31:10","slug":"zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/","title":{"rendered":"Zendesk Acquires Cleverly, an AI-Powered Customer Experience Tool"},"content":{"rendered":"<div id=\"attachment_1816\" style=\"width: 810px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-1816\" class=\"wp-image-1816 size-full\" src=\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly.png\" alt=\"Zendesk Acquires Cleverly\" width=\"800\" height=\"400\" srcset=\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly.png 800w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly-300x150.png 300w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly-768x384.png 768w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly-540x270.png 540w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly-162x81.png 162w, https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly-360x180.png 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><p id=\"caption-attachment-1816\" class=\"wp-caption-text\"><em>Source: Zendesk<\/em><\/p><\/div>\n<p style=\"text-align: justify\"><span data-preserver-spaces=\"true\">Zendesk\u00a0<\/span><a class=\"editor-rtfLink external\" href=\"https:\/\/www.zendesk.com\/blog\/zendesk-welcomes-cleverly\/\" target=\"_blank\" rel=\"noopener nofollow\"><span data-preserver-spaces=\"true\">recently announced<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0that it had acquired Cleverly, an AI-powered solution. Cleverly uses automated workflows, knowledge management, real-time triage, agent assistance, and customer self-service tools to help customer support teams improve their productivity. This technology will be integrated into the Zendesk platform and enhance its existing AI solutions to help clients reduce costs, automate processes, and meet customer demand.<\/span><\/p>\n<p style=\"text-align: justify\"><span data-preserver-spaces=\"true\"><div class=\"box box3\">Our<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/solutionsreview.com\/marketing-automation\/marketing-automation-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">\u00a0<\/span><em><span data-preserver-spaces=\"true\">Free Marketing Automation Buyer&#8217;s Guide<\/span><\/em><\/a><span data-preserver-spaces=\"true\">\u00a0helps you evaluate the best solution for your use case and features profiles of the leading providers, as well as a category overview of the marketplace.<\/div><\/span><\/p>\n<p style=\"text-align: justify\">Zendesk provides its customers with a CRM experience focused on customer service and sales needs. With sales automation software, pipeline visualization and management tools, mobile access, lead management, and reporting capabilities, Zendesk <span style=\"font-size: 1em\">is a good fit for organizations that prioritize sales pipeline development and progression. The company also offers industry-specific solutions for education, healthcare, financial, government, manufacturing, retail, media, software, and telecommunications.<\/span><\/p>\n<p style=\"text-align: justify\">With the acquisition of Cleverly, Zendesk will expand its platform capabilities with an end-to-end AI layer for customer service. Zendesk will integrate Cleverly&#8217;s technology into its solutions and use it to help customer service agents, managers, and administrators improve their productivity and success with insight-driven automation, proactive workflow advice, and other AI-based tools.<\/p>\n<p style=\"text-align: justify\">Shawna Wolverton, the <span class=\"author author-title\">Executive Vice President of Product at Zendesk, made the following comments in a blog post announcing the news: &#8220;<\/span>While Zendesk has invested in AI to help our customers achieve better, faster, and more reliable customer service, we believe there is still so much untapped potential. Today, our AI-enabled capabilities help businesses automate the conversations they have with customers, boost agent productivity, and increase operational efficiency with features like Answer Bot, macro suggestions, and Content Cues. With Cleverly, we will deliver a range of capabilities that automate key insights, further reduce manual tasks and improve workflows, and overall lead to happier, more productive support teams.&#8221;<\/p>\n<p style=\"text-align: justify\">Learn more <a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noopener nofollow\" class=\"external\">about Zendesk.<\/a><\/p>\n<hr \/>\n<p style=\"text-align: justify\"><span style=\"font-size: 1em\"><div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"speedbump-3\" href=\"https:\/\/solutionsreview.com\/marketing-automation\/marketing-automation-buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" title=\"Marketing Automation Buyer's Guide\" src=\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2019\/02\/marketing-automation-bg-speedbump.jpg\" width=\"800\" height=\"225\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zendesk\u00a0recently announced\u00a0that it had acquired Cleverly, an AI-powered solution. Cleverly uses automated workflows, knowledge management, real-time triage, agent assistance, and customer self-service tools to help customer support teams improve their productivity. This technology will be integrated into the Zendesk platform and enhance its existing AI solutions to help clients reduce costs, automate processes, and meet [&hellip;]<\/p>\n","protected":false},"author":57,"featured_media":1816,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[4],"tags":[1232,1231,1233,1234,1230,1235],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Zendesk Acquires Cleverly, an AI-Powered Customer Experience Tool<\/title>\n<meta name=\"description\" content=\"Zendesk announces the acquisition of Cleverly, an AI-powered solution designed to help customer service teams improve productivity.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"William Jepma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/\",\"url\":\"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/\",\"name\":\"Zendesk Acquires Cleverly, an AI-Powered Customer Experience Tool\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly.png\",\"datePublished\":\"2021-08-27T17:30:50+00:00\",\"dateModified\":\"2021-08-27T17:31:10+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/#\/schema\/person\/b7f0c44f1344c174fcf3ca4d617e9976\"},\"description\":\"Zendesk announces the acquisition of Cleverly, an AI-powered solution designed to help customer service teams improve productivity.\",\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/#primaryimage\",\"url\":\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly.png\",\"contentUrl\":\"https:\/\/solutionsreview.com\/marketing-automation\/files\/2021\/08\/Zendesk-Acquires-Cleverly.png\",\"width\":800,\"height\":400,\"caption\":\"Zendesk Acquires Cleverly\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/zendesk-acquires-cleverly-an-ai-powered-customer-experience-tool\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/marketing-automation\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Zendesk Acquires Cleverly, an AI-Powered Customer Experience Tool\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/marketing-automation\/#website\",\"url\":\"https:\/\/solutionsreview.com\/marketing-automation\/\",\"name\":\"Marketing Automation Platforms | Solutions Review\",\"description\":\"Evaluating Enterprise MarTech, CRM Software, Email Tools &amp; 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