{"id":2614,"date":"2015-09-14T11:24:56","date_gmt":"2015-09-14T15:24:56","guid":{"rendered":"https:\/\/solutionsreview.com\/mobile-device-management\/?p=2614"},"modified":"2016-10-12T14:33:35","modified_gmt":"2016-10-12T18:33:35","slug":"do-your-employees-regularly-complain-about-application-performance-issues","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/mobile-device-management\/do-your-employees-regularly-complain-about-application-performance-issues\/","title":{"rendered":"Do Your Employees Regularly Complain About Application Performance Issues?"},"content":{"rendered":"<p>Everyone considers themselves a mobile expert these days, from the employee who doesn\u2019t know how to navigate an app to the pseudo-intellectual millennial who is convinced iOS users \u201cdon\u2019t know what they\u2019re missing.\u201d The reality is these people are the ones who are going to be using, and more importantly complaining, about your apps.<\/p>\n<p><a href=\"https:\/\/www.aternity.com\/\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1077 aligncenter\" src=\"https:\/\/solutionsreview.com\/mobile-application-development\/files\/2015\/09\/Atternity-Image.jpg\" alt=\"Atternity Image\" width=\"434\" height=\"181\" \/><\/a><\/p>\n<p>Today\u2019s enterprise users are becoming more cavalier, have more choices, and as a result have higher expectations with respect to application performance across all platforms. With these expectations often comes critique of these corporate apps. When your sales forecasting app crashes during the weekly management meeting, end users become irritable and critical decisions may be delayed. If the workforce can\u2019t get into a vital productivity app on their desktops, ten to 20 minutes of lost productivity for thousands of employees is detrimental for any business large or small. The native enterprise mobile app is a whole other monster that needs to be tamed.<\/p>\n<p>Your organization has spent countless hours building and testing a new native enterprise mobile app and it\u2019s just been released. All things considered, you think your team has done a pretty awesome job covering all the bases, staying within budget and producing a functioning app that gets the job done.<\/p>\n<div class=\"box box0\"><p><a href=\"https:\/\/solutionsreview.com\/mobile-device-management\/7-mobile-apm-keys-for-driving-workforce-productivity\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1060\" src=\"https:\/\/solutionsreview.com\/mobile-application-development\/files\/2015\/08\/Aternity-Assest-Cover-154x203.jpg\" alt=\"Aternity Assest Cover\" width=\"117\" height=\"155\" \/><\/a><span style=\"color: #3366ff\"><a style=\"color: #3366ff\" href=\"https:\/\/solutionsreview.com\/mobile-device-management\/7-mobile-apm-keys-for-driving-workforce-productivity\/\">Complementary Whitepaper: 7 mAPM Keys for Driving Workforce Productivity<\/a><\/span><\/p>\n<ul>\n<li>A new approach to measure, manage, and improve mobile workforce productivity<\/li>\n<li>Seven capabilities required to address the complexity of delivering excellent enterprise mobile user experience<\/li>\n<\/ul><\/div>\n<p>But it\u2019s only once you go live with end users that you find the issues that no amount of testing would have found. And once the users have their devices loaded and ready to go with the shiny new app do the most critical problems arise. You can\u2019t help them directly because they are mobile and in the field; you simply don\u2019t have the visibility needed to effectively support them. So how do you know which problems are user error and which seriously need your attention?<\/p>\n<p>This is when you understand the value of end user management and troubleshooting tools.<\/p>\n<p>Making sure you have an end user management mobile tool will be your saving grace when it comes to complaints and trying to determine the real cause of workforce complaints \u2013 is it the app, is it the user, is it the device or is it the interaction of all three?<\/p>\n<p>\u201cNot that long ago, we received a call from an irate user,\u201d said Steve Shultz, Operations Director at Retriever Communications. \u201cThe user was a contractor using a BYOD device. He\u2019d recently started using the mobility app and had just received a $700 excess mobile data bill from his carrier. The mobile tool helped us identify that the mobile app was fine \u2013 it was the 16 other apps that were being used, with Facebook at the top of the list!<\/p>\n<p>\u201cSometimes even with the best intent the users will complain about an issue but the tools prove something quite different. We had users complaining that device battery life wouldn\u2019t last for a shift. It became apparent that users weren\u2019t charging devices at the end of the shift and the tool showed that many users were leaving home to start their day with only 20 percent battery charge.<\/p>\n<p>\u201cWhen a mobile worker calls into a support desk he expects to get immediate support,\u201d continued Shultz. \u201cYou can\u2019t have a field worker wasting time with an application that is not giving him the information he needs to do his job or he won\u2019t bother using it. The key is being able to get that user operational as quickly as possible.\u201d<\/p>\n<p>Tools that allow remote visibility of the device, the app and the end user experience at the same time are fundamental.<\/p>\n<p>\u201cThe fact is that even as devices have become faster and networks more ubiquitous you need powerful application management tools to keep that remote user productive and happy.\u201d<\/p>\n<p>So, how should you as an IT management pro deal with user issues?<\/p>\n<p>There are many factors that go into making an enterprise app successful. Just producing an app is not enough; you need to proactively manage the performance, maintain it constantly and continue to update it. This is where the challenges begin. Being prepared for the complaints is one thing, but actually being able to properly assess and remediate them quickly is another. Having the right app management tool can cut out a lot of valuable time when you\u2019re trying to figure out what complaints are legit and which ones are just disgruntled employees making false claims.<\/p>\n<div class=\"widget\"><div class=\"aside-card\">\t\t\t<div class=\"textwidget\"><p><a class=\"speedbump-1\" href=\"https:\/\/solutionsreview.com\/mobile-device-management\/buyers-guide\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1682\" title=\"MDM Buyer's Guide\" src=\"https:\/\/solutionsreview.com\/mobile-device-management\/files\/2019\/02\/mobility-bg-speedbump.jpg\" alt=\"Download Link to MDM Buyer's Guide\" width=\"800\" height=\"225\" \/><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Everyone considers themselves a mobile expert these days, from the employee who doesn\u2019t know how to navigate an app to the pseudo-intellectual millennial who is convinced iOS users \u201cdon\u2019t know what they\u2019re missing.\u201d The reality is these people are the ones who are going to be using, and more importantly complaining, about your apps. Today\u2019s [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":2615,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[17],"tags":[96,95],"jetpack_publicize_connections":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Do Your Employees Regularly Complain About Application Performance Issues? - Mobility Management Platforms | Solutions Review<\/title>\n<meta name=\"description\" content=\"Everyone considers themselves a mobile expert these days, from the employee who doesn\u2019t know how to navigate an app to the pseudo-intellectual millennial who is convinced iOS users \u201cdon\u2019t know what they\u2019re missing.\u201d The reality is these people are the ones who are going to be using, and more importantly complaining, about your apps.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/mobile-device-management\/do-your-employees-regularly-complain-about-application-performance-issues\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/mobile-device-management\/do-your-employees-regularly-complain-about-application-performance-issues\/\",\"url\":\"https:\/\/solutionsreview.com\/mobile-device-management\/do-your-employees-regularly-complain-about-application-performance-issues\/\",\"name\":\"Do Your Employees Regularly Complain About Application Performance Issues? 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