The 14 Best Digital Experience Management Tools for 2020

Solutions Review’s listing of the best digital experience management tools is an annual sneak peak of the solution providers included in our Buyer’s Guide and Solutions Directory. Information was gathered via online materials and reports, conversations with vendor representatives, and examinations of product demonstrations and free trials.

The editors at Solutions Review have developed this resource to assist buyers in search of the best digital experience management tools to fit the needs of their organization. Choosing the right vendor and tool can be a complicated process — one that requires in-depth research and often comes down to more than just the tool and its technical capabilities. To make your search a little easier, we’ve profiled the best digital experience management vendors all in one place. We’ve also included platform and product line names and introductory software tutorials straight from the source so you can see each solution in action.

Note: Companies are listed in alphabetical order.

AppDynamics

Platform: End User Monitoring

Related Products: Cognition Engine, Central Nervous System

Description: AppDynamics is a digital experience management provider that focuses on end user monitoring (EUM) and tracking business transactions. The company’s tool helps users create better customer experiences by automatically capturing errors, crashes, network requests, and page load details, among other metrics. AppDynamics also provides users with insights on how third-party APIs and content services are impacting end user performance; this gives companies more leverage to enforce service level agreements (SLAs).

AppNeta

Platform: AppNeta

Description: AppNeta is a IT monitoring vendor that offers multiple monitoring and management solutions through a unified SaaS platform, including digital experience management. The vendor’s DEM capabilities focus on SaaS and web applications and include synthetic transaction monitoring, continuous baselining of applications, and proactive performance alerts. AppNeta allows users to monitor apps and app delivery paths from behind the firewall or from global locations, as well as discover the impact that DNS has on user experience of their apps.

Aternity

Platform: Aternity

Related Products: Riverbed SteelCentral

Description: Aternity, a Riverbed company, is a digital experience management company that delivers insights into self-healing and visibility into the end user experience of enterprise cloud, SaaS, and mobile apps. The company’s monitoring solution isolates causes of delays to networks, devices, and app backends to diagnose and resolve user-impacting issues. Aternity tracks usage and experience over time for users to continuously improve performance and streamline investments, boosting customer satisfaction and optimizing user productivity.

Catchpoint

Platform: Catchpoint

Related Products: Catchpoint Orchestrate, Catchpoint Network Insights

Description: Catchpoint is a digital experience management platform that concentrates on improving end user experience visibility and resolving issues quickly. The platform eliminates blind spots in a user’s infrastructure by collecting both synthetic and real-user measurements and testing all components impacting end user experience with pre-built or custom monitors. Catchpoint users can model and validate end user performance for conducting A/B tests for new releases, comparing CDN vendors, and expanding into emerging markets.

Datadog

Platform: Datadog Synthetics

Related Products: Datadog

Description: Datadog Synthetics is a digital experience management tool that provides end-to-end visibility across the stack in a single platform. Datadog alerts users on the global performance and availability of endpoints, monitors and maintains user SLAs, and validates HTTP requests to user services. Synthetics comes equipped with out-of-the-box integration with APM, infrastructure, and logs. The vendor monitors critical business transactions and user journeys via fully hosted, automated tests that ensure that important user experiences are preserved.

Dynatrace

Platform: Dynatrace

Description: Dynatrace is a comprehensive management solution that includes several digital experience monitoring and management capabilities. The platform helps clients to optimize user experience across all applications and know the business impact of every digital experience. Dynatrace provides 360-degree view into all user activity from every mobile and web applications across all devices and browsers; with the Dynatrace platform, users gain real time AI-based analysis on user data to assess satisfaction and detect struggles.

https://www.youtube.com/watch?v=HTZH0htPsfg

Lakeside Software

Platform: SysTrack

Description: Lakeside SysTrack is a digital experience management tool that helps users reduce costs and improve end user experience. The product gathers and analyzes data on everything that may impact end user experience and business productivity, gathering over 10,000 data points every 15 seconds from each endpoint on your environment. With SysTrack, users can lower the volume of help desk tickets, identify over and under-provisioning, select the best-fit technology for their environment, track SLA performance, and measure the performance of projects.

Micro Focus

Platform: AppPulse Suite

Related Products: LoadRunner, Silk Performer

Description: The Micro Focus AppPulse Suite is a collection of digital experience management solutions that deliver synthetic, real-user, and diagnostic monitoring for improving UX and business decisions. AppPulse Active uses synthetic monitoring to proactively emulate real user performance and availability information. AppPulse Mobile tracks the digital user experience and provides a single, meaningful UX score. AppPulse Web reduces triage time and cost by identifying availability issues with web apps.

New Relic

Platform: New Relic Synthetics

Related Products: New Relic One, New Relic APM

Description: New Relic Synthetics is a digital experience management tool that lets users monitor and test apps and address issues before they affect end users. The platform ensures that important transactions are taking place error-free with customized testing. New Relic delivers troubleshooting metrics to resolve problems with apps, notifying users when something goes wrong and pointing out exactly what needs to be fixed. Testing occurs from the beginning stages of app and service development through testing, deployment, and beyond.

Nexthink

Platform: Digital Employee Experience Platform

Description: The Nexthink Digital Employee Experience Platform is a digital experience management solution that supports the end-to-end management and monitoring of employee experience. The platform provides everything users need for measuring, monitoring, and improving digital employee experience. Nexthink collects and aggregates real-time data from all endpoints, facilitates automated remediation that scales from individual devices to thousands of endpoints, and provides high-level metrics for instant visibility and continuous improvement.

Pingdom

Platform: Pingdom

Related Products: SolarWinds AppOptics APM, SolarWinds Web Performance Monitor

Description: Pingdom, a SolarWinds company, is a web performance monitoring solution provider that provides digital experience management capabilities for websites and web applications. With Pingdom, users can discover how site performance issues affects the experience of visitors to their website. Pingdom allows administrators to filter data from specific users for greater insight on the regional performance of websites, as well as set customer performance levels so the tool always knows what performance is considered satisfactory.

Rigor

Platform: Rigor

Description: Rigor is a digital experience management platform that helps users to design and maintain fast and consistently reliable web services. Administrators gain a robust understanding of user experience with front-end monitoring that provides valuable insights and the tools to respond accordingly. The platform automatically analyze your applications to ensure they align with internal standards and enforce performance budgets; it also integrates DEM earlier and throughout the software and service development lifecycle.

Sinefa

Platform: Sinefa

Description: Sinefa is a digital experience management platform that helps users measure and improve digital experiences for every user across any network, application or cloud. The platform scores the user experience for every user transaction, not just synthetic testing; users can measure and manage digital experiences inside or outside the enterprise network. Sinefa can discover all applications on the network out of the box as well as detect network and application performance issues end-to-end with real-time packet level visibility.

https://www.youtube.com/watch?v=3CA7Lhf5_LM

ThousandEyes

Platform: Endpoint Agent

Related Products: Enterprise Agents, Network Intelligence, Internet Insights

Description: ThousandEyes Endpoint Agent is a digital experience management solution that allows users to triage application experience and network connectivity with live data from end user laptops and desktops for any browser-based app. Endpoint Agents collect live end user experience monitoring data from end user laptops and desktops, providing insight into individual user sessions. ThousandEyes can pinpoint issues through end user monitoring affecting multiple users within branch offices such as routing misconfigurations and wireless issues.

To compare the best network monitoring tools, consult our Network Monitoring Buyer’s Guide.