{"id":2754,"date":"2019-09-04T14:12:06","date_gmt":"2019-09-04T18:12:06","guid":{"rendered":"https:\/\/solutionsreview.com\/security-information-event-management\/?p=2754"},"modified":"2019-09-05T09:42:45","modified_gmt":"2019-09-05T13:42:45","slug":"can-security-reporting-improve-customer-retention-new-study-say-yes","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/security-information-event-management\/can-security-reporting-improve-customer-retention-new-study-say-yes\/","title":{"rendered":"Can Security Reporting Improve Customer Retention? New Study Say Yes"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-2562\" src=\"https:\/\/solutionsreview.com\/security-information-event-management\/files\/2019\/05\/risk-assessment-mod.jpg\" alt=\"Can Security Reporting Improve Customer Retention? New Study Say Yes\" width=\"800\" height=\"438\" srcset=\"https:\/\/solutionsreview.com\/security-information-event-management\/files\/2019\/05\/risk-assessment-mod.jpg 800w, https:\/\/solutionsreview.com\/security-information-event-management\/files\/2019\/05\/risk-assessment-mod-300x164.jpg 300w, https:\/\/solutionsreview.com\/security-information-event-management\/files\/2019\/05\/risk-assessment-mod-768x420.jpg 768w, https:\/\/solutionsreview.com\/security-information-event-management\/files\/2019\/05\/risk-assessment-mod-493x270.jpg 493w, https:\/\/solutionsreview.com\/security-information-event-management\/files\/2019\/05\/risk-assessment-mod-148x81.jpg 148w, https:\/\/solutionsreview.com\/security-information-event-management\/files\/2019\/05\/risk-assessment-mod-329x180.jpg 329w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Can a data breach or a hack on your enterprise turn customers away? Unfortunately, the answer is a resounding yes. A recent study conducted technology researcher Forrester on behalf of cyber risk management provider BitSight proves it. However, it also demonstrates what your enterprise can do to facilitate customer trust: improved security reporting.\u00a0\u00a0\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">This study\u2014\u201c<\/span><a href=\"https:\/\/info.bitsight.com\/forrester-study-security-performance-management\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">Better Security and Business Outcomes with Security Performance Management<\/span><\/a><span style=\"font-weight: 400\">\u201d\u2014surveyed over 200 American and British security leaders; in part, it inquired about their security performance management and measurement strategies. Forrester and BitSight found:\u00a0<\/span><\/p>\n<ul style=\"text-align: justify\">\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Around 38 percent stated a real or perceived lack of security performance turn customers away or otherwise cause lost business.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Nearly half said attracting customers became more difficult in the wake of a security incident.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Meanwhile, 79 percent reported an increased demand for cybersecurity reporting among customers and partners. Yet only 34 percent said they actually provide metrics which accurately measure security performance.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<div class=\"box box3\">Our <a href=\"https:\/\/solutionsreview.com\/security-information-event-management\/siem-buyers-guide-security-information-and-event-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">SIEM Buyer&#8217;s Guide<\/a> helps you evaluate the best solution for your use case and features profiles of the leading solution providers and their key capabilities.<\/div>\n<h3 style=\"text-align: justify\"><b>Can You Prevent Lost Customers With Better Security Reporting?\u00a0<\/b><\/h3>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">\u201cBetter Security and Business Outcomes with Security Performance Management\u201d found nearly three-fourths of security leaders state improved security performance measurements can improve enterprise financial performance. Additionally, 81 percent said improved security reporting can also improve company reporting.\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">So how can you improve your own security reporting before you turn customers away? According to the report, you can begin by providing context for your security performance metrics. Simply stating the threats blocked and incidents prevented means little; you need to formalize them with context so customers can understand the persistence of the threats, their seriousness, and what they targeted. Also, your customers and investor should know what actions your security team took to prevent the threats.\u00a0\u00a0\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Fortunately, next-generation <\/span><a href=\"https:\/\/solutionsreview.com\/security-information-event-management\/siem-buyers-guide-security-information-and-event-management\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">SIEM solutions<\/span><\/a><span style=\"font-weight: 400\"> can provide your enterprise with updated security reporting. In fact, SIEM began life as a regulatory compliance solution, but it can also help you generate reports for customers; these reports can provide the context so many enterprises lack in their reports.\u00a0<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\">Moreover, SIEM can provide your enterprise with vital capabilities like log management, threat detection, and threat intelligence. You can learn more in our <\/span><a href=\"https:\/\/solutionsreview.com\/security-information-event-management\/siem-buyers-guide-security-information-and-event-management\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">2019 SIEM Buyer\u2019s Guide<\/span><\/a><span style=\"font-weight: 400\"> or our <\/span><a href=\"https:\/\/solutionsreview.com\/security-information-event-management\/security-information-event-management-vendor-map\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">2019 SIEM Vendor Map<\/span><\/a><span style=\"font-weight: 400\">. You can also find the \u201c<\/span><a href=\"https:\/\/info.bitsight.com\/forrester-study-security-performance-management\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">Better Security and Business Outcomes with Security Performance Management<\/span><\/a><span style=\"font-weight: 400\">\u201d report here.<\/span><\/p>\n<p style=\"text-align: justify\"><span style=\"font-weight: 400\"><br \/>Widget not in any sidebars<br \/>\u00a0\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Can a data breach or a hack on your enterprise turn customers away? Unfortunately, the answer is a resounding yes. A recent study conducted technology researcher Forrester on behalf of cyber risk management provider BitSight proves it. However, it also demonstrates what your enterprise can do to facilitate customer trust: improved security reporting.\u00a0\u00a0\u00a0 This study\u2014\u201cBetter [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":2562,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1,3],"tags":[128,95,112,86,82,48,21,57,1145,22],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can Security Reporting Improve Customer Retention? New Study Say Yes<\/title>\n<meta name=\"description\" content=\"A new study demonstrates what your enterprise can do to facilitate customer trust: improved security reporting. What does that mean? \u00a0\u00a0\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solutionsreview.com\/security-information-event-management\/can-security-reporting-improve-customer-retention-new-study-say-yes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can Security Reporting Improve Customer Retention? New Study Say Yes\" \/>\n<meta property=\"og:description\" content=\"A new study demonstrates what your enterprise can do to facilitate customer trust: improved security reporting. 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