{"id":809,"date":"2024-01-01T16:56:56","date_gmt":"2024-01-01T16:56:56","guid":{"rendered":"https:\/\/solutionsreview.com\/expert\/?p=809"},"modified":"2024-02-02T14:37:24","modified_gmt":"2024-02-02T14:37:24","slug":"what-is-intelligent-automation-and-what-can-it-do","status":"publish","type":"post","link":"https:\/\/solutionsreview.com\/thought-leaders\/what-is-intelligent-automation-and-what-can-it-do\/","title":{"rendered":"What Is Intelligent Automation And What Can It Do?"},"content":{"rendered":"

Since robotic process automation<\/a> and other forms of automation caught people’s imagination, there have been efforts to go beyond the limited rule-based automation. Intelligent Automation (IA) is one of the terms used to describe new and enhanced automation by adding AI technologies.<\/p>\n

In this post, we will dive deeper into Intelligent Automation and review real-world examples to help you understand what intelligent automation can do for you.<\/p>\n

Let’s start with a quick introduction to Intelligent Automation.<\/p>\n

What is Intelligent Automation<\/strong><\/h2>\n

Usually, anything with Artificial Intelligence (AI) is considered intelligent or smart.<\/p>\n

For example, Intelligent ERP is AI combined with ERP. Let’s take the example of SAP. They call SAP S4 \/ HANA<\/a> with embedded AI as an Intelligent ERP.<\/p>\n

So you guessed it\u2014AI plus Automation is generally called Intelligent Automation.<\/strong><\/p>\n

Now, automation itself can use many technologies. The usual contenders include Robotic process automation (RPA) and Digital process automation (DPA). It can also be other Low-code or No-code automation technologies. You can even use code-based automation like Python!<\/p>\n

Even the AI technologies used for automation come in different flavors. For example, it can be Machine learning (ML),\u00a0 Natural language processing (NLP), Computer vision (CV), and more.<\/p>\n

So, there you have it\u2014various Automation and AI technologies combine to form Intelligent Automation. But do we have a clear-cut definition?<\/p>\n

Intelligent \u00a0Automation definition<\/strong><\/h2>\n

There are a few definitions of Intelligent Automation terms from various sources, including IEEE 2755<\/a>. Here is a definition from the\u00a0Intelligent Automation book<\/a>:<\/p>\n

IA, also called Hyperautomation, is a concept leveraging a new generation of software-based automation. It combines methods and technologies to execute business processes automatically for knowledge workers. This automation is achieved by mimicking knowledge workers’ capabilities in performing their work activities (e.g., language, vision, execution, and thinking & learning). The goal of using IA is to achieve a business outcome, through a redesigned automated process, with no or minimal human intervention. As a result, IA increases process speed, reduces costs, enhances compliance and quality, increases process resilience, and optimizes decision outcomes. Ultimately, it improves customer and employee satisfaction and boosts revenues.<\/p>\n

As you can see, RPA is one of the technologies that enable Intelligent Automation. How do they differ?<\/p>\n

Intelligent Automation and RPA<\/strong><\/h2>\n

What is the difference between RPA and intelligent automation? Is RPA intelligent automation?<\/p>\n

No, RPA is NOT Intelligent Automation (IA), but RPA certainly has played a part in the evolution into IA or Hyperautomation. However, software-based automation is much more than RPA, AI, or any technology.<\/p>\n

Since Intelligent Automation, or RPA 4.0 as Everest calls it above, is mostly about adding AI to automation, what AI technologies are used for automation?<\/p>\n

AI Technologies in Intelligent Automation<\/strong><\/h2>\n

Here are the key AI technologies currently used within automation:<\/p>\n

    \n
  1. Natural Language Processing<\/strong>: It helps to understand the meaning and intention of sentences through machine learning and statistical methods.<\/li>\n
  2. Computer Vision<\/strong>: This form of AI is used to extract, analyze and understand information from images, including scanned documents.<\/li>\n
  3. Machine Learning<\/strong>: These algorithms automatically improve “learn” to detect patterns and predict outcomes with the help of data.<\/li>\n<\/ol>\n
    \n

    NOW READ: Intelligent Automation Use Cases You Should Know About<\/span><\/strong><\/span><\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

    Since robotic process automation and other forms of automation caught people’s imagination, there have been efforts to go beyond the limited rule-based automation. Intelligent Automation (IA) is one of the terms used to describe new and enhanced automation by adding AI technologies. In this post, we will dive deeper into Intelligent Automation and review real-world […]<\/p>\n","protected":false},"author":540,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[33],"tags":[],"acf":[],"yoast_head":"\nWhat Is Intelligent Automation And What Can It Do?<\/title>\n<meta name=\"description\" content=\"Nandan Mullakara, an expert automation consultant, provides readers with an in-depth overview of intelligent automation and what it can do.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Is Intelligent Automation And What Can It Do?\" \/>\n<meta property=\"og:description\" content=\"Nandan Mullakara, an expert automation consultant, provides readers with an in-depth overview of intelligent automation and what it can do.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/solutionsreview.com\/thought-leaders\/what-is-intelligent-automation-and-what-can-it-do\/\" \/>\n<meta property=\"og:site_name\" content=\"Solutions Review Thought Leaders\" \/>\n<meta property=\"article:published_time\" content=\"2024-01-01T16:56:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-02T14:37:24+00:00\" \/>\n<meta name=\"author\" content=\"Nandan Mullakara\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@nandanmullakara\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Nandan Mullakara\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/solutionsreview.com\/thought-leaders\/what-is-intelligent-automation-and-what-can-it-do\/\",\"url\":\"https:\/\/solutionsreview.com\/thought-leaders\/what-is-intelligent-automation-and-what-can-it-do\/\",\"name\":\"What Is Intelligent Automation And What Can It Do?\",\"isPartOf\":{\"@id\":\"https:\/\/solutionsreview.com\/thought-leaders\/#website\"},\"datePublished\":\"2024-01-01T16:56:56+00:00\",\"dateModified\":\"2024-02-02T14:37:24+00:00\",\"author\":{\"@id\":\"https:\/\/solutionsreview.com\/thought-leaders\/#\/schema\/person\/d5bd23b78f90d941eb98abf88e876ddb\"},\"description\":\"Nandan Mullakara, an expert automation consultant, provides readers with an in-depth overview of intelligent automation and what it can do.\",\"breadcrumb\":{\"@id\":\"https:\/\/solutionsreview.com\/thought-leaders\/what-is-intelligent-automation-and-what-can-it-do\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/solutionsreview.com\/thought-leaders\/what-is-intelligent-automation-and-what-can-it-do\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/solutionsreview.com\/thought-leaders\/what-is-intelligent-automation-and-what-can-it-do\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/solutionsreview.com\/thought-leaders\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What Is Intelligent Automation And What Can It Do?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/solutionsreview.com\/thought-leaders\/#website\",\"url\":\"https:\/\/solutionsreview.com\/thought-leaders\/\",\"name\":\"Solutions Review Thought Leaders\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/solutionsreview.com\/thought-leaders\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/solutionsreview.com\/thought-leaders\/#\/schema\/person\/d5bd23b78f90d941eb98abf88e876ddb\",\"name\":\"Nandan Mullakara\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/solutionsreview.com\/thought-leaders\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b69d83d3fd8cc88662562ab5a0344349?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b69d83d3fd8cc88662562ab5a0344349?s=96&d=mm&r=g\",\"caption\":\"Nandan Mullakara\"},\"description\":\"Nandan Mullakara is a strategic advisor, author, and podcaster on Intelligent Automation. 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