Key Goals of Business Process Management
The editors at Solutions Review have outlined the primary goals of Business Process Management technologies and methodologies to help you ensure you’re using them to improve your company.
The key goals of Business Process Management (BPM) are all about helping companies avoid significant challenges. In its simplest form, BPM is how a company manages its business processes, which usually involves changing the workflow by adding or removing something. Unmanaged business processes lead to time wastage, overworked employees, lack of data, more errors, and even potential withdrawal of investors.
What is a Business Process?
A business process involves taking steps to reach a specific goal. This is something a company regularly does, like sending quotations or onboarding a new employee. While BPM is part of operations management, it should not be confused with project or task management. BPM focuses on providing a series of repetitive or ongoing operations with a predictable flow that makes optimizing efficiencies easier for the company.
What is BPM?
Before we get into the goals of BPM, let’s establish a baseline definition. Business Process Management (BPM) is a systematic approach to analyzing, editing, improving, and streamlining business processes to achieve organizational goals. It starts with analyzing existing business processes to identify areas where inefficiencies can be eliminated and productivity increased. It aims to create a culture of continuous improvement, where operations are continuously monitored and improved to achieve better outcomes for the organization and its customers.
BPM is often supported by technology, like BPM software, which provides tools for process modeling, simulation, execution, monitoring, and analysis. However, people and technology are often interdependent through improvement, so a company’s technologies and methodologies must be developed and managed.
What are the Goals of BPM?
Business process management is crucial. Every department in an organization is responsible for analyzing considerable amounts of data, but that data isn’t valuable until it’s examined and used to implement improvements in the company. With BPM, organizations can become more efficient, effective, and customer-centric across their departments, ultimately increasing their industry competitiveness, profitability, and sustainability. In each case, the leading goals of BPM focus on one (or all) of the following.
One of the primary goals of Business Process Management (BPM) is to help businesses improve efficiency. It does this by equipping decision-makers with the tools and insights they need to analyze company data and use it to identify bottlenecks, and eliminate redundant steps, ultimately streamlining the processes it relies on to succeed. Organizations can reduce the time and resources required to complete a task by optimizing their operations, improving overall productivity and efficiency. One way this occurs is by automating repetitive or time-consuming tasks, which reduces the chance of errors and increases accuracy.
Market trends can be unpredictable and fleeting, but that doesn’t mean companies can ignore them. However, if internal processes are overburdened or clunky, responding to trends can be an arduous task that inhibits productivity and does more harm than good. By implementing BPM, companies can introduce innovations or services that address recent trends or customer expectations without fear of derailing their existing processes.
BPM promotes a culture of continuous improvement, where processes are continuously reviewed, evaluated, and improved to ensure that quality standards are met or exceeded. When workers can spend their time on tasks that require their full attention, the quality of their work will improve. And the higher the quality of its work, the better the company’s reputation will become, helping it differentiate itself from competitors in the marketplace.
Eliminating waste in a company’s process is directly linked to reducing the cost of operation. Time-consuming processes that require human involvement are far more costly than many businesses realize, so companies must invest in technologies that help them reduce the time and resources needed to complete a task.
Improving Customer and Employee Satisfaction
By involving employees in the process improvement efforts, BPM can help identify issues that impact employee productivity and satisfaction and create solutions to address them. BPM also helps streamline processes, reduce manual tasks, and eliminate redundant work, reducing employee workload and stress. By improving the work environment and enabling employees to be more efficient and effective, BPM can increase employee satisfaction, engagement, and retention.
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