Examining the Top CRM Companies in the 2021 Forbes Cloud 100
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By
William Jepma
, Writer, Editor, and Analyst at Solutions Review - CRM News,
The 2021 Forbes Cloud 100 lists the top cloud companies in the world. Our editors examine which CRM companies listed warrant extra attention.
The 2021 Forbes Cloud 100 report recognizes the best private cloud companies in the world. Ranging from small startups to venture-backed enterprises, this sixth annual list mentions popular companies across industries. The list was produced in partnership with Bessemer Venture Partners and Salesforce Ventures and selected companies based on their growth, sales, culture, valuation, and a reputation score derived in consultation with 34 CEO judges and executives.
The 2021 listing isn’t just made up of consumer technology brands, however. The popular award directory also includes a growing number of enterprise technology and software providers. The editors at Solutions Review have perused the 2021 Forbes Cloud 100 list and identified the standout CRM companies and providers that deserve some extra attention. Each company is listed in the order that Forbes ranked them.
The 2021 Forbes Cloud 100 – CRM Companies
10. Freshworks
Freshworks is a customer and employee engagement platform that provides companies with the tools they need to identify loyal customers, improve engagement, personalize experiences, and unify customer data. Freshworks’ CRM offering can also integrate with Freshdesk, a customer support platform that will help businesses offer a holistic shopping experience to customers. The company also provides automation, IT, sales, HR, and omnichannel service solutions.
14. Mailchimp
Mailchimp provides clients with an all-in-one integrated marketing platform equipped with features for audience management, customer relationship management, behavioral targeting, segmentation, marketing automation, analytics, A/B testing, creative tools, and a suite of integrations. The company wants to provide its customers with a single platform that can manage data, marketing channels, and insights from the same place.
23. Braze
Braze is a customer engagement platform provider that works with clients in retail, e-commerce, financial services, travel, hospitality, media, and other industries. In addition to its onboarding services, Braze’s platform is equipped with cross-channel messaging tools, email marketing, reporting, analytics, A/B testing tools, AI-enabled insights, and more.
60. Intercom
Intercom is a customer communications and conversational relationship platform that provides users with conversational support, marketing, and engagement tools. The company works with clients of all sizes across e-commerce, education, healthcare, and financial markets. Intercom’s platform includes various management tools, business messenger functionalities, a customer data platform, and integrations.
63. Weave
Weave is a customer communications platform developed to help users attract new customers, maximize retention, and optimize engagement. The company primarily works with small businesses operating in the home, healthcare, and professional services markets. Weave’s features include always-open mobility, customizable support services, payment functionalities, and more.
See the complete 2021 Forbes Cloud 100 list.
William Jepma
Writer, Editor, and Analyst
William Jepma is an editor, writer, and analyst at Solutions Review who aims to keep readers across industries informed and excited about the newest developments in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Process Management (BPM), Marketing Automation, and other WorkTech categories. You can connect with him on LinkedIn or reach him via email at wjepma@solutionsreview.com.
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