Airkit has announced it is expanding its customer experience automation solution with an industry-specific system for insurance carriers. The new self-service digital insurance solutions suite will help insurance carriers streamline the deployment of digital self-service solutions for Property & Casualty (P&C) and Life & Annuity. It integrates with existing core systems and provides users with configurable, pre-built customer journeys for enrollment and self-service policy administration, renewals, and claims.
Airkit provides digital, low-code customer experience (CX) automation solutions to help Fortune 500 and enterprise companies lower costs, increase CSAT, and drive revenue with personalized, customer-facing experiences across channels. The company’s platform enables users to design data flows, create custom APIs, utilize a collection of pre-built or custom integrations, manage cross-channel customer journeys, and develop apps from pre-built components and templates.
With the launch of this Airkit insurance solution suite, the company is outfitting carriers with self-service administration, policy enrollment, and automated claims to improve the way they respond to market demand. The new solutions extend the systems insurance carriers already use—including enrollment, billing, quoting, and policy systems—and equip them with new fraud protection features, secure digital self-service for transactions, digitized paper processes, compliance tools, and more.
Adam Evans—the co-founder and CTO of Airkit—says, “For anyone in the sector today, a set-it-and-forget-it approach to CX does not work in the digital era, which is why it’s imperative for companies to compose digital experiences on the fly while flowing customer information to and from existing legacy systems. We’ve built a cloud-based SaaS solution to do just that – where consumer interfaces can be rapidly created and expired on top of a persistent data structure that can integrate with any system via APIs.”
Learn more about Airkit.