The Top CRM Software for Non-Profit Organizations to Consider

The editors at Solutions Review have compiled the following list to spotlight some of the best CRM software for non-profit companies to consider implementing into their processes. Solutions Review participates in affiliate programs. We may make a small commission from products purchased through this resource.

Customer Relationship Management (CRM) is an important technology for companies across industries. For example, non-profits need an affordable, scalable, and easily deployable CRM solution that can adapt to the changing needs of their business. With that in mind, the editors at Solutions Review spotlighted the following CRM software solutions for non-profits to consider. These solutions can help non-profit companies of all sizes manage customer data, track interactions, maintain relationships, and, ultimately, provide meaningful experiences.

Our editors selected these software solutions based on each provider’s Authority Score, a meta-analysis of user sentiment through the web’s most trusted business software review sites, and our proprietary five-point inclusion criteria. The list is organized in no particular order.

The Top CRM Software for Non-Profit Organizations to Consider

Zendesk

Description: Zendesk provides customers with a CRM experience focused on customer service and sales needs. With Zendesk Sell, its sales CRM platform, users can access sales automation software, pipeline visualization and management tools, mobile access, and more. The company also offers a non-profit version of its CRM, which can help businesses maximize giving and develop long-lasting donor relationships. Features include contact management, lead segmentation, email campaigns, automatic dialing, reporting, analytics, calendar alerts, sales force automation, task management, mobile access, and integrations with other CRM platforms.

Bloomerang

Description: Bloomerang provides small and mid-sized non-profits with simple-to-use technology solutions and support services. The company’s donor management platform is designed to help non-profit businesses improve the giving experience, raise funds, and create lasting connections with their donors, volunteers, and partners. Its capabilities cover marketing, donor network engagement tools, reporting, analytics, online giving, data management, payment processing, and integrations with leading software like QuickBooks, Mailchimp, Zapier, and more.

Pipedrive

Description: Pipedrive provides a clean, intuitive, and interactive CRM tool to help sales professionals manage leads, track communications, automate tasks, measure performance with detailed metrics, and improve sales processes. With its non-profit solution, Pipedrive users have access to donor management, reporting, and campaign management features. These can help users streamline workflows, develop meaningful member experiences, convert donors, manage volunteers, estimate fundraising potential, manage events, automate administration tasks, track fundraising activity, send personalized messages, and more.

Salesforce.org

Description: Salesforce is a global provider of CRM and marketing solutions for companies across industries. One of those solutions is Salesforce.org, a CRM software for non-profit companies, educational institutions, and philanthropic organizations. The software can help users raise funds, develop meaningful relationships with the people they serve, streamline operations, develop a community of supporters, and increase funding. Its non-profit capabilities include digital-first fundraising tools, program management, marketing, experience management, grantmaking, data management, and more.

Zoho CRM

Description: Zoho is a multinational company specializing in software development, cloud computing, and web-based business tools. Its CRM solution suite includes journey orchestration, marketing automation, sales enablement, analytics, and process management. Non-profits of all types and sizes can use Zoho CRM as a customizable, integrated donor management platform and drive lasting impact with industry-specific capabilities. Zoho’s non-profit capabilities include targeted campaigns, omnichannel communication tools, customizable dashboards, volunteer management, and more. Non-profits can also integrate their Zoho CRM platform with other Zoho tools to expand their payment processing, email marketing, and mobile functionalities.

NetSuite

Description: NetSuite, a property of Oracle, specializes in cloud-based solutions, including CRM, ERP, and e-commerce. NetSuite’s cloud-based CRM updates in real-time. Its cloud-based CRM tool updates in real-time and provides standard features such as SFA, customer service management, marketing automation, and more. For non-profits, NetSuite offers industry-specific software to help companies grow their mission and improve operations. Capabilities include financial management, grant accounting, constituent relationship management, automated FASB reporting, spend management, grant accounting, and more.

monday.com

Description: monday.com is a cloud-based, scalable, and flexible project management software for companies. The company’s CRM solution allows users to create a custom platform with ready-made templates and tailored sales pipelines, workflows, and processes to meet business needs and drive growth. monday.com’s non-profit solution offering can help organizations streamline operations, generate social impact, and meet fundraising goals. Non-profit-specific features include donor management, task automation, custom workflows, marketing campaigns, volunteer management, personalized email outreach, and more.

HubSpot

Description: HubSpot offers a variety of capabilities centered around marketing, sales, and customer service. HubSpot’s free CRM connects all the data users need to run effective marketing campaigns, and their marketing hub comes with easy-to-use customization options. Non-profit organizations can use HubSpot’s CRM solution suite for email marketing outreach, A/B testing, social media management, scheduling meetings, cultivating donor relationships, creating custom landing pages, search engine optimization (SEO), automating tasks, converting visitors into supporters, and more.

Bonterra

Description: Bonterra, formerly EveryAction, is one of the largest non-profit software companies offering connected technology solutions that cater to the needs of non-profit organizations. The company’s unified non-profit software platform can help organizations of all sizes optimize interactions, improve efficiencies, increase conversions, personalize communications, and raise more money. Capabilities cover donor management, predictive analytics, supporter engagement, fundraising management, data analysis, customizable reporting, volunteer management, multi-channel marketing, workflow automation, and more.

Virtuous

Description: Virtuous is a CRM and fundraising platform designed to help non-profit businesses improve retention and increase impact at scale with responsive, customized donor experiences. The platform can unify all fundraising, donor development, and marketing activities in one place to help users reduce redundant back-office tasks and develop dynamic marketing campaigns. Its non-profit CRM platform includes capabilities for donor management, fundraising, pipeline management, impact tracking, grant management, revenue forecasting, project management, and more.

Keap

Description: Keap is a CRM and marketing automation solutions provider for growth-oriented companies. While the company focuses on small and medium-sized businesses, it does offer a solution for established, larger firms. Non-profits can use Keap’s CRM tools to improve how they segment their audience, accept donations, automate volunteer reminders, announce events, manage donor relationships, track campaign effectiveness, develop campaign messaging, analyze data, personalize communications, integrate with other technology solutions, and more.

Neon CRM

Description: Neon One is an end-to-end technology software provider that helps non-profits and social good organizations raise money, manage their operations, and develop long-term growth strategies. With Neon CRM, the company provides CRM software for non-profit businesses capable of streamlining and automation time-consuming tasks and activities. Its capabilities include built-in volunteer management, automated receipting, online store management, custom reports, workflow automation, donor management, marketing campaigns, fundraising, event management, activity tracking, and more.

DonorPerfect

Description: DonorPerfect is a fundraising software provider that specializes in helping non-profit organizations raise money and build meaningful relationships with their communities. With DonorPerfect’s CRM solution suite, users can improve how they manage constituent relationships, secure online donations, automate workflows, manage volunteers, analyze data, generate reports, track campaign progress, organize events, process payments, automate pledge reminders, and more. DonorPerfect’s solutions are available on-premises and in the cloud.

Less Annoying CRM

Description: True to its playful name, Less Annoying CRM offers a streamlined product for small and medium-sized organizations seeking a simple, uncluttered user experience. The company’s non-profit CRM offering can help users simplify donation tracking, improve team management, track partnerships, convert donors, segment their contact database, and develop better relationships with members and donors. Less Annoying CRM’s affordable pricing model starts at $15 per user per month, making it an accessible solution for smaller non-profits.