Gartner named seven vendors in its list: SentinelOne, CrowdStrike, Malwarebytes, Microsoft, Broadcom (Symantec), Kaspersky, and VMware Carbon Black. According to Gartner, it bases its Peer Insights Customers’ Choice on customer feedback and ratings, taking into account both the number of reviews and the overall user ratings of verified end-users. Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
Gartner defines EDR as “solutions that record and store endpoint-system-level behaviors, use various data analytics techniques to detect suspicious system behavior, provide contextual information, block malicious activity, and provide remediation suggestions to restore affected systems.” Further, it notes four primary capabilities in EDR: security incident detection, incident containment at the endpoint, security incident investigation, and remediation guidance.
Gartner Peer Insights Customers’ Choice for EDR 2020
Customers praise SentinelOne’s straightforward implementation and team engagement, as well as its ability to replace antivirus solutions.
CrowdStrike’s Falcon receives attention for its detection and remediation, as well as for its portfolio of cybersecurity products.
Gartner notes customers appreciate Malwarebytes’ reliability, implementation, and ease of use in its EDR.
Customers praise Microsoft’s integration, vulnerability monitoring, threat detection, and accessibility.
Customers of Broadcom Symantec say that its EDR protects against network and email threats and works to defend against zero-day vulnerabilities.
Gartner recognizes Kaspersky for its response processes and prevention of Advanced Persistent Threats.
VMware Carbon Black
Customers praise VMware Carbon Black’s implementation, configuration, and detection capabilities, as well as its support.
For more on Endpoint Detection and Response, check out the Buyer’s Guide.
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