7 Common ERP Professional Interview Questions to Know About

ERP systems typically include various modules that cater to different business functions. Commonly included modules are finance, accounting, human resources, inventory management, supply chain management, customer relationship management, and manufacturing.

• The finance and accounting modules handle financial transactions, reporting, and budgeting.
• The human resources module manages employee information, payroll, and benefits.
• The inventory management and supply chain modules monitor inventory levels, orders, and shipments.
• The customer relationship management module stores customer data and tracks sales and marketing activities.
• The manufacturing module handles production planning, scheduling, and quality control.

Other modules, such as project management, asset management, and e-commerce, may also be included depending on the ERP system and company requirements.

The ERP implementation process can vary depending on the system’s requirements and the company using it, but it generally involves several steps.

1. The company must define the scope, objectives, and deliverables of the ERP solution they’re implementing.
2. The system should be evaluated, and a vendor and implementation team should be selected.
3. Customize the system to meet the company’s requirements; this may involve modifying business processes, creating custom reports, or configuring modules.
4. Begin the data migration process, which involves importing existing data into the new system.
5. The system should be tested to ensure it meets the requirements and works as expected.
6. Deploy the system and trains the users on how to use it.
7. Post-implementation support should also be provided to ensure the system functions correctly, and issues are resolved.
8. Effective communication, collaboration, and project management are critical for a successful ERP implementation throughout the process.

ERP implementation can be complex and challenging, and several common issues may arise. Some of these issues include:

1. Resistance to change: Employees may resist change, leading to delays, low adoption rates, and resistance to training. It can be addressed by involving employees in the implementation process, providing adequate training, and highlighting the new system’s benefits.
2. Data quality issues: Incomplete, inaccurate, or inconsistent data can affect the new system’s performance. It can be resolved by performing data cleansing and migration activities and ensuring that data is accurate, complete, and consistent.
3. Integration issues: Integrating the new system with existing systems can be challenging, leading to data transfer issues, compatibility issues, and system downtime. It can be resolved by identifying and addressing potential integration issues early, testing the system’s integration capabilities, and ensuring that data is migrated correctly.
4. Customization challenges: Customizing the system to meet specific business requirements can be complex, leading to delays and budget overruns. It can be resolved by identifying customization requirements early, involving stakeholders in the customization process, and prioritizing essential customizations.
5. Project management issues: Poor project management can lead to schedule delays, cost overruns, and failure. It can be resolved by having an experienced project manager, defining a realistic project scope and timeline, and effective communication and collaboration among the implementation team and stakeholders.

To mitigate these issues, it is essential to have a well-planned implementation strategy that involves all stakeholders and has adequate resources allocated for the project. The implementation team should also be experienced and have effective communication and collaboration skills. It is also essential to have an ongoing support plan to address any issues arising after the implementation.

Customizing an ERP solution is tailoring the system to meet specific business requirements. The customization process involves identifying the needs, designing the customization, developing and testing the solution, and implementing the changes. Once a company outlines its desired customizations, it can develop and test them. This involves programming and testing the customization to ensure it works as expected. The customization should be tested in a controlled environment to ensure it does not impact the overall system’s performance or stability.

The implementation should be carefully planned, and data backups should be taken before deploying the changes. Once the customization is implemented, end-users should be trained on how to use the new functionality, and ongoing support should be provided to address any issues that may arise.