The Field Service Management Solutions to Consider

The editors at Solutions Review have compiled the following list of top-rated field service management solutions to help companies of all sizes find the best product for their needs.

Field Service Management (FSM) solutions are designed to streamline and optimize field service operations by supporting field service providers (FSPs) as they provide customers with installation, repair, maintenance, and other services for various equipment and systems. These solutions—sometimes included as part of Enterprise Resource Planning (ERP) suites—are usually used by businesses that offer on-site services or have a mobile workforce, including maintenance crews, field technicians, and delivery personnel.

However, as valuable as field service management solutions are, finding the best one for your business can be challenging. That’s why the Solutions Review editors have compiled the following list, which spotlights some of the leading tools, platforms, and solutions for field service providers to consider. The list is organized alphabetically.

ECI Software Solutions

Description: For more than 30 years, ECI Software Solutions has served companies in the manufacturing, wholesale/retail distribution, building, construction, and field service industries. It is a privately-held company providing on-premise and cloud-based technologies, alongside industry-specific software, for small to medium-sized companies. The company’s field service solution can help contractors across markets improve customer response times, reduce paperwork, streamline administrative tasks, and simplify their scheduling, dispatching, and invoicing processes.

Learn more about leading products with Solutions Review’s Free ERP Buyer’s Guide.

FieldBin

Description: FieldBin is an easy-to-use field management software provider for trade business owners. Its industry-specific features can help users manage their back-office, increase profits, boost customer satisfaction, and more. Its primary solution offering provides businesses across industries with customer communication, inventory management, employee time tracking, estimates, quotes, payment processing, invoicing, scheduling, dispatch, and product management capabilities. FieldBin’s software can also seamlessly integrate with QuickBooks to help business owners maintain, manage, or optimize their accounting processes.

Learn more about leading products with Solutions Review’s Free ERP Buyer’s Guide.

FieldPulse

Description: FieldPulse is an “all-in-one” application suite designed to help field service businesses cut down on administrative tasks, improve company productivity, manage customer information, and more. Its solution suite comes equipped with customer relationship management (CRM), contractor estimating, sales management, scheduling, dispatching, invoicing, payment, job management, GPS fleet tracking, omnichannel customer communication, inventory management, and additional capabilities to help field service companies streamline their business operations.

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IFS

Description: IFS develops and delivers ERP software for customers worldwide who manufacture and distribute goods, maintain assets, and manage service-focused operations. It also offers field service management solutions to help workers improve business efficiency, ensure fast response times, and support real-time reactivity. Its FSM-specific capabilities include optimized planning, field service worker management, customer engagement, scheduling tools, reverse logistics, depot repair, intelligent asset monitoring, mobile access, IoT predictive services, and onboarding, training, and customer support services. 

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Infor

Description: Infor is a global provider of cloud-based software solutions for the manufacturing, distribution, consumer products, public sectors, energy, healthcare, hospitality, and service industries. The business applications Infor offers are specialized by industry and are built to give users everything they need to run day-to-day operations and grow their businesses long-term. With its Service and Rental capabilities, companies can support their field technicians with rental management, schedule monitoring tools, dispatching, work order management, contact center functionalities, claims management, and more.

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Microsoft Dynamics 365

Description: Microsoft’s Dynamics 365 suite goes beyond traditional ERP systems by bringing comprehensive enterprise resource planning functionality with the Office 365 apps you already know in a single, cloud-based service. With the Dynamics 365 Field Service solution, companies can personalize service experiences, increase worker productivity, optimize operations, empower frontline employees, and optimize scheduling. Its industry-specific features include smart route planning, Internet of Things (IoT) integration, real-time remote expert collaboration, AI-driven predictive tools, automated scheduling, and more.

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Oracle

Description: Oracle is a leading cloud technology company providing organizations worldwide with various computing infrastructure and software products designed to help them innovate their business, unlock new efficiencies, and improve efficiency. As part of the Oracle Advertising and Customer Experience (CX) suite, field service businesses have access to an FSM solution outfitted with automated scheduling and routing tools, capacity planning, forecasting, field service mobility, technician enablement, mobile access, digital twin visualizations, field technician support, and other capabilities to help improve their business.

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Praxedo

Description: Praxedo is a cloud-based field service management software designed to help service companies streamline business processes, increase productivity, and improve customer satisfaction. Its platform is a highly configurable open web platform and mobile capable of integrating seamlessly with third-party systems. Features include a real-time activity tracker, self-scheduling work orders, analytics, inventory management, payment collection tools, technician performance tracking, and a mobile app. Praxedo’s platform can integrate with leading technology solutions, including Salesforce, Sage, Intuit QuickBooks, Oracle NetSuite, and more.

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QAD

Description: QAD Inc. provides “next-generation” manufacturing and supply chain management solutions for global companies in the life sciences, automotive, supply, consumer products, food and beverage, high-tech, and industrial industries. It also offers a field service management solution to help users optimize service inventory management, maximize product quality, drive customer satisfaction, reduce costs, and improve resource utilization. Specific features include data management, service scheduling, inventory management, quality control, performance tracking, and more.

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Salesforce

Description: Salesforce offers one of the most expansive and complete CRM products, but its solution suite doesn’t stop there. As part of its Service Cloud portfolio, Salesforce provides an end-to-end field service platform designed to help businesses improve the productivity of their frontline workforce, lower operating costs, and optimize service experiences. Its field service capabilities include optimized scheduling and dispatching tools and intelligent asset service management. Users can extend the platform with add-ons for real-time remote assistance, customer engagement, and service delivery optimization tools.

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SAP

Description: SAP, the German software giant, provides businesses with its SAP S/4HANA next-generation ERP software, offering robust functionality across some industries, including manufacturing, services, retail, wholesale distribution, and more. SAP’s field service solution is included under its supply chain suite and can help businesses digitize their field service operations, optimize processes, and streamline service deliveries. The FSM platform includes real-time scheduling, advanced reporting, remote assistance, mobile workforce management, AI-powered schedule optimization, and other FSM-specific capabilities.

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ServiceNow

Description: ServiceNow is a cloud-based platform and solution provider to help digitize and unify organizations. For example, its field service management software can help businesses automate workflows, streamline processes, reduce costs, break down silos, and deliver frictionless field service experiences to customers and employees with a single, integrated system. Its field service capabilities include schedule optimization, asset management, field service territory planning, predictive intelligence, virtual agents, cost management, a dispatcher workplace, continual improvement management, performance analytics, contractor management, and more.

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ServicePower

Description: ServicePower is a field service management software provider that helps companies across North America and Europe provide better customer experiences, maximize operational efficiencies, and manage employed and contracted workforces. Its solution suite is divided into four segments: employed workforces, contracted workforces, blended workforces, and managed services. Capabilities include consumer self-service features, automated scheduling, mobile functionalities, workforce analytics, contractor management, dispatching, and streamlined payment features.

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Simpro

Description: Simpro is a global business management software provider for trade and services companies. Its solution suite covers field mobility, IoT, business transparency, facility management, workflow automation, and project, service, and maintenance management. For field service management, users can access estimating, quoting, inventory management, service delivery, scheduling, dispatching, and business reporting capabilities. Additionally, businesses can expand the platform’s functionalities with add-ons for electronic forms, a maintenance planner, mobile access, and more.

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Striven

Description: Striven provides companies with an “all-in-one” business management software that combines CRM, project management, accounting, HR, inventory management, and other capabilities into a single system. Its field service management software can connect the office to the field to help businesses be more responsive, organized, and competitive. Striven’s field service capabilities cover work order management, scheduling, dispatching, real-time reporting, service metrics, time tracking, e-signature functionalities, process automation, built-in accounting, and more.

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Workiz

Description: Workiz is a field service platform that helps industry professionals worldwide increase revenue, streamline operations, schedule jobs, track performance, and more. The platform provides companies across industries with scheduling, invoicing, GPS tracking, estimating, inventory management, advanced reporting, automated notifications, commissions management, dispatching, mobile app access, automated workflows, online payments, and more. It can also integrate with other technology platforms, including Intuit QuickBooks, Mailchimp, Google Local Services, and other marketing tools.

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Zuper

Description: Zuper is a field workforce management solution provider that works with companies across residential services, commercial services, franchises, and enterprise markets. It provides users with a comprehensive suite of capabilities for work order management, smart scheduling, intelligent dispatching, custom no-code workflows, timesheet management, digital payments, reporting, analytics, contract management, field service scheduling, inventory management, and more. Zuper can also integrate with over thirty technology platforms, including Zoho, Salesforce, Zendesk, HubSpot, SurveyMonkey, and QuickBooks.

Learn more about leading products with Solutions Review’s Free ERP Buyer’s Guide.