Top WorkTech News From the Week of July 21st: Updates from ECI Software Solutions, Infor, Capgemini, and More

The editors at Solutions Review have curated this list of the most noteworthy WorkTech news from the week of July 21st. This round-up covers announcements and updates from companies like ECI Software Solutions, Infor, Capgemini, and more.

Keeping tabs on the most relevant ERP and BPM news can be time-consuming. As a result, our editorial team aims to summarize the week’s top headlines in the enterprise technology marketplace. The Solutions Review editors will compile a weekly round-up of vendor product news, mergers and acquisitions, venture capital funding, talent acquisition, and other noteworthy WorkTech information. With that in mind, here is some of the top WorkTech news for July 21st.

Top WorkTech News From the Week of July 21st, 2023

Capgemini and Microsoft Collaborate on an Azure Intelligent App Factory

Capgemini has announced the development of an Azure Intelligent App Factory, developed in collaboration with Microsoft. The new initiative builds on Capgemini and Microsoft’s longstanding partnership and aims to help organizations scale responsible and sustainable generative AI capabilities. The Azure Intelligent App Factory is built on industry-specific digital cloud-based platforms, is powered by Microsoft Cloud, and is designed to help global organizations across industries drive business outcomes with generative AI technology.

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ECI Software Solutions Launches Deacom Essentials

ECI Software Solutions, a global cloud-based business management software provider, has launched Deacom Essentials. With this new, cost-effective, “a la carte” ERP offering, small and mid-sized businesses (SMBs) in the batch and process manufacturing markets digitally transform their company. Deacom Solutions is designed to provide a customizable, scalable, cloud-based ERP platform to small and medium-sized businesses with revenue between $5 and $50 million.

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Genpact and o9 Solutions Expand Their Partnership

Genpact, a global professional services firm, has expanded its partnership with o9 Solutions, an enterprise artificial intelligence (AI) software platform. The expanded partnership will cover the joint development of a planning-as-a-service offering that combines o9 Solution’s generative AI, machine learning, and digital intelligence capabilities with Genpact’s expertise in digital innovation, supply chain transformation, process improvement, and digital operation management.

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Infor Expands the Infor Marketplace

Infor, the industry cloud solution provider, has announced that the Infor Marketplace now supports over 150 unique solutions. Alongside the announcement, Infor released the Ask ChatGPT widget, a new tool that combines ChatGPT’s capabilities with the business context information available in Infor’s cloud environment. This new offering will help Infor clients use OpenAI’s ChatGPT technology to ask specific questions, helping decrease the time-to-value for new employees.

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Kissflow Adds a Governance Layer to its Low-Code Platform

Kissflow, a low-code platform provider, has introduced a new governance layer. The governance layer will provide a “digital footprint” of user activity within Kissflow’s platform, providing companies with deeper visibility into the processes and applications created by its users. It will also equip the platform with additional safeguards against unauthorized data utilization. It enables enterprises to track who makes, uses, or moves processes, apps, and data in the system or external systems.

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NetSuite Details its New Guided Learning Offering

Oracle NetSuite recently announced details on NetSuite Guided Learning, a new offering that provides step-by-step guidance to help users learn about the system’s functionality and features. With the role-based and critical task contextual learning guides, users can learn how to personalize a dashboard, create shortcuts in NetSuite, and more. NetSuite Guided Learning will become available to all licensed NetSuite customers later this year at no additional cost.

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Osa Commerce and Techdinamics Announce Their Strategic Partnership

Osa Commerce, a supply chain technology provider, has announced a new strategic partnership with Techdinamics, a global technology team with roots in the fulfillment industry. The partnership will help the companies empower brands, retailers, and third-party logistics (3PLs) providers to execute digital innovation strategies, increase cost savings, maximize revenue growth, drive operational optimization, and develop a collaborative ecosystem that harnesses the potential of people, processes, and platforms.

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Parsec Automation Receives a Strategic Investment from BVP Forge

Parsec Automation, a manufacturing operations management (MOM) software provider, has received a significant recapitalized led by BVP Forge. The investment from BVP Forge will help Parsec accelerate future growth, scale its platform, and maximize customer impact. As part of the investment, BVP FOrge will provide Parsec access to its talent network, growth IP, and roadmap insights from Bessemer Venture Partners, a firm with decades of experience helping enterprise scale.

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Tacton Details its New Environmental Footprint Configuration for Manufacturers

Tacton—a configure, price, quote (CPQ) partner for manufacturers—has announced the Environmental Footprint Configuration, a new offering focusing on sustainable product sales. The Environmental Footprint Configuration solution uses an interface with life cycle assessment (LCA) software to generate product-specific environmental impact data, helping organizations and customers in the manufacturing industry ensure that they’re making informed business decisions that align with their sustainability goals.

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Zuper Reveals the Alpha Launch of a Generative AI-Powered Chatbot

Zuper, a field operations solution provider, has announced the private alpha launch of the Zuper Intelligent Virtual Assistant (ZIVA), a generative AI-powered chatbot explicitly designed for field service operations. With text-based queries, ZIVA users can turn natural language prompts into actionable data around scheduling, total monthly revenue, outstanding customer invoices, and real-time technician availability, helping business owners and teams improve their decision-making.

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Expert Insights Section

Watch this space each week as the Solutions Review editors will use it to share new articles from the Contributed Content Series, Contributed Shorts videos, Expert Roundtable videos, event replays, and other curated content to help you gain a forward-thinking analysis and remain on-trend with changing industry expectations. All to meet the demand for what its editors do best: bring industry experts together to publish the web’s leading insights for enterprise technology practitioners.

Good Digital Employee Experiences Lead to Positive Customer Experiences, by Henrik Reif Andersen at Configit

As part of Solutions Review’s Contributed Content Series, Henrik Reif Andersen, the Chief Strategy Officer and co-founder at Configit, explains how optimizing digital employee experiences in the manufacturing industry can lead to better customer experiences. In the article, he explains what digital employee experiences should look like and outlines the role these experiences play in manufacturing.

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How AI Will Transform the Lives of IT Pros Who Manage Our Digital World, by Cullen Childress at SolarWinds

As part of Solutions Review’s Contributed Content Series, Cullen Childress, the Group Vice President of Product at SolarWinds, outlines how AI can change the lives of IT pros responsible for managing the digital world we use. For example, Childress outlines how AI can automate tasks, streamline end-user troubleshooting, improve customer service via chatbots, help IT make more informed decisions, and more.

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For consideration in future WorkTech news round-ups, send your announcements to wjepma@solutionsreview.com.