The Best Enterprise CRM Software Solutions to Consider

Solutions Reviews has compiled a list to spotlight some of the best enterprise CRM software solutions for larger companies to consider working with. Solutions Review participates in affiliate programs. We may make a small commission from products purchased through this resource.

A company’s interactions with its customers are a driving force behind its ever-evolving marketing and sales strategies, which is why so many companies have turned to Customer Relationship Management (CRM) solutions to help them turn those interactions into ongoing relationships. Large, enterprise-level companies need a reliable CRM solution to facilitate collaboration, share information across departments, automate tasks at scale, analyze large amounts of data, streamline experiences, and more.

Finding the best enterprise CRM software solution is easier said than done, though. Not every CRM solution has the features an enterprise organization needs to manage complex, multi-faceted customer data. With that in mind, Solutions Review has developed this list of top-rated enterprise CRM software platforms to help connect buyers with some of the leading software providers in the marketplace.

The Solutions Review editors selected these solutions based on each provider’s Authority Score, a meta-analysis of user sentiment through the web’s most trusted business software review sites, and our proprietary five-point inclusion criteria.

The Best Enterprise CRM Software Solutions

ActiveCampaign

Description: ActiveCampaign provides companies with a customer experience automation platform (CXA) designed to help automate and customize marketing efforts. Alongside its industry-specific capabilities, ActiveCampaign provides users with a suite of features designed to help them develop, manage, and automate meaningful customer experiences. ActiveCampaign’s enterprise solution expands on the platform’s usual collection of marketing services with unlimited users, custom permissions, expanded customization tools, social data for individual contacts, and apps and integrations.

Zendesk

Description: Zendesk provides customers with a CRM experience focused on customer service and sales needs. With Zendesk Sell, a sales CRM platform, users can access sales automation software, pipeline visualization and management tools, mobile access, lead management, reporting capabilities, and more. The Zendesk for Enterprise solution is designed to help extensive organizations segment, personalize, and respond to customers on their preferred marketing channels. Features include advanced workflow capabilities, AI-powered automations, a comprehensive suite of integrations, and more.

monday.com

Description: monday.com is a cloud-based, scalable, and flexible project management software for companies of all sizes. With the company’s CRM solution, users can create a custom platform with ready-made templates and tailored sales pipelines, workflows, and processes to meet business needs and drive growth. Its integrated enterprise CRM and work management platform includes enterprise-level analytics, data control tools, built-in security and compliance functionalities, enterprise integrations, and more.

ClickUp

Description: ClickUp is a task and project management application designed to help teams of all sizes plan, organize, and collaborate from a single, customizable app. The software comes with hundreds of features that businesses can customize for whatever use case they need. Alongside its sales, development, marketing, design, and other functionalities, it offers an enterprise package built to simplify cross-functional teamwork, create company-wide visibility, and visualize progress toward shared goals. It has real-time dashboards, virtual whiteboards, task automation, Single Sign-On (SSO), custom permissions, one-on-one support from ClickUp’s Customer Success Team, and more.

Keap

Description: Keap is a CRM and marketing automation solutions provider for growth-oriented companies. While the company focuses on small and medium-sized businesses, it does offer a solution for established, larger firms. With Keap Max, enterprises can access CRM functionalities, advanced sales tools, marketing automation technology, and e-commerce features to help foster sales growth. The additional features available on Keap Max cover automatic lead capture, advanced lead capture, segmentation, built-in landing pages, custom campaigns, and more.

Pipedrive

Description: Pipedrive provides a clean, intuitive, and interactive CRM tool to help sales professionals manage leads, track communications, automate tasks, measure performance with detailed metrics, and improve sales processes. Other features include visual sales pipelines, mobile apps, data integrations, pipeline management, and email functionalities. The Pipedrive Enterprise edition equips companies with an unlimited open-deal limit and lead management, customizable pipelines, organization management, custom email templates, workflow automation, deal management, and an extensive collection of other marketing and sales features.

Zoho CRM

Description: Zoho is a multinational company specializing in software development, cloud computing, and web-based business tools. It offers a collection of products and applications across major business categories. Zoho’s enterprise-grade CRM software gives users the customizability, feature offerings, and product stability they need to manage large-scale organizations across departments, markets, and locations. Features include lead management, sales force automation, multichannel marketing, business intelligence, sales performance management, customer experience tools, journey orchestration functionalities, AI, and customer service.

Freshsales

Description: Freshworks’ CRM platform, Freshsales, comes equipped with the tools businesses need to identify loyal customers, improve engagement, personalize the shopping experience, and unify customer data. With the Freshsales for Enterprise solution, larger companies will have access to an “all-in-one” sales software for managing and customizing their business as it scales. The features offered in the enterprise CRM software include a unified customer database, visual sales pipelines, AI-powered insights, task automation, performance reports, data security, and integrations.

HubSpot

Description: HubSpot is frequently brought up in discussions on CRM integration, as most of the providers in the marketing world offer integrations with the company’s software. Additional features, like enterprise licensing, can be purchased as an add-on to the commercially free options. HubSpot also has platforms and solutions for sales, service, content management, and operations. HubSpot is one of the most popular small business CRM since its core capabilities are free. Still, its scalable, intuitive capabilities make it an easy platform for enterprise-level organizations to adopt and find value in.

Salesforce

Description: Salesforce Customer 360 is a comprehensive CRM platform that includes the company’s sales and marketing applications, most notably the Sales and Marketing Clouds, Service Cloud, Analytics Cloud, App Cloud, and IoT service. Salesforce is fully mobile, and its Complete Customer Management Solution is best-in-class. In addition to its core CRM features, Salesforce also offers an AI-based analytics tool called Einstein. The company touts over 100,000 customers, ranging from small to sprawling enterprise-level corporations.

Bitrix24

Description: Bitrix24 is a CRM software available on desktop and mobile devices and a cloud-based and on-premise solution. With the company’s enterprise CRM software solution, users can manage employees, business units, and locations worldwide. These features include project management tools, social CRM applications, big data analytics, advanced reporting, marketing automation, Gantt charts, employee workload management, automated workflows, sales automation, human resource management, and more.

Oracle NetSuite

Description: NetSuite, a property of Oracle, specializes in cloud-based solutions, including CRM, ERP, and e-commerce. NetSuite’s cloud-based CRM updates in real-time. Its cloud-based CRM tool updates in real-time and provides standard features such as SFA, customer service management, marketing automation, and more advanced capabilities like order management, commissions, sales forecasting, and integrated e-commerce. The platform tackles the entire customer lifecycle, from lead through opportunity, sales order, fulfillment, and more. 

Copper

Description: Formerly known as ProsperWorks, Copper provides a tool for sales teams that rely on Google Workspaces. It can be configured for agencies, consulting firms, technology companies, real estate businesses, mid-market brands, SMBs, and enterprise-level organizations. Companies that use Copper’s enterprise CRM offering will have access to lead management, contact management, actionable reports, visual pipelines, deal tracking, custom reports, automated data entry, real-time analytics, workflow automation, sales deal alerts, embedded integrations, lead scoring, sales funnel management tools, and more.

SugarCRM

Description: SugarCRM is designed to provide users with a simple UI and many customization options. The platform’s key features include sales automation and forecasting, lead management, sales campaigns, quote configurations, 24/7 technical support services, 250GB of data storage, and marketing automation. The enterprise edition of SugarCRM provides large companies with an on-premises sales force automation tool to help users manage their technology stack and maintain security compliance, sales processes, and performance management. It also has various tools for improving conversions, customer satisfaction, retention, and revenue.

Insightly

Description: Insightly is a unified CRM platform designed to align sales, marketing, and project teams around a single view of their customer base. The CRM includes workflow automation, lead routing, segmentation, campaigns, reporting, and email integration services to help marketers build meaningful relationships with present and future customers. Insightly’s Enterprise model includes all of the platform’s features, including additions like process automation tools, custom app deployment, dynamic page layout rules, and more.

Nutshell

Description: Nutshell is an “all-in-one” CRM and email marketing platform provider that focuses on helping B2B organizations across industries improve collaboration and win more deals. Features include sales automation, email marketing, pre-built email templates, built-in reporting, pipeline management, lead attribution, intelligent forms, contact management, internal collaboration tools, A/B testing, and mobile alerts. Its enterprise-level offerings include advanced reporting, unlimited sales pipelines with automation, automated personal email sequences, API support, SQL access for deep reporting, and more.