The Best Zendesk Integrations to Consider Working With

The editors at Solutions Review have compiled the following list to spotlight some of the best Zendesk integrations and apps to work with if you want to expand the Zendesk platform. Solutions Review participates in affiliate programs. We may make a small commission from products purchased through this resource.

Zendesk is one of the leading platforms for sales, marketing, and customer service teams. With its sales automation software, pipeline visualization, lead management, mobile access, and reporting capabilities, Zendesk provides clients with a flexible CRM and Service platform that can be configured to meet the needs of various industries worldwide. However, even the best solutions can’t meet any business need under the sun, which is where the value of integrations comes into play.

With that in mind, the editors at Solutions Review have compiled the following list of the best Zendesk integrations and apps. These tools will expand Zendesk’s native functionalities and come from one of Zendesk’s partners or the company itself.

The Best Zendesk Integrations and Apps

Pipedrive

Description: Pipedrive is a sales CRM and pipeline management system that offers an integration tool with Zendesk’s Ticketing System. The two solutions can help a company’s sales and support representatives track and prioritize customer support interactions. The integration also allows users to access Pipedrive customers’ information from the Zendesk platform and vice versa, effectively eliminating the need to switch between the two applications. The Pipedrive integration is free to download on the Zendesk Marketplace. 

ActiveCampaign

Description: ActiveCampaign provides companies of all sizes with a customer experience automation platform (CXA) designed to help automate and customize marketing efforts. With its Zendesk Support integration, customers can continuously update and create new deals with information based on the various actions a prospect takes when interacting with sales and service reps. The ActiveCampaign integration is free to download on the Zendesk Marketplace. 

ClickUp

Description: ClickUp is a task and project management application designed to help teams of all sizes plan, organize, and collaborate from a single, customizable app. The company offers an integration tool for Zendesk’s ticketing system designed to help support teams increase productivity and stay on top of their tickets and tasks. Features include linking tickets to specific tasks, creating new tasks from data in ClickUp, and developing 2-way links. The ClickUp integration is free to download on the Zendesk Marketplace. 

Zoho CRM

Description: Zoho is a multinational company specializing in software development, cloud computing, and web-based business tools. Companies can integrate their Zoho CRM and Zendesk accounts to provide their sales and support teams with contact, lead, and prospect details from Zoho CRM’s database. The integration is built to help users maintain hassle-free knowledge transfers between their company’s departments. The Zoho CRM integration is free to download on the Zendesk Marketplace. 

Dialpad

Description: Dialpad is a business phone system that uses AI technology to equip users with unlimited text and team messaging tools and one-click meetings. Its integration with Zendesk Support’s ticketing system—available with Zendesk Talk – Partner Edition for Dialpad Pro and Enterprise customers—allows users to place calls directly from the Zendesk platform and automatically turn calls or voicemails into tickets. The Dialpad integration is free to download on the Zendesk Marketplace. 

Video Reply by GrowthDot

Description: Video Reply is an application that helps users record video messages and use them inside service tickets instead of traditional text. The integration from GrowthDot plugs into Zendesk Support and can be used to create product tutorials and introductions for customers. Its out-of-the-box features will help reps record from their PC, measure video performance, create branded previews, request videos from customers, and more. The Video Reply integration is free to download on the Zendesk Marketplace. 

MyReadReceipts, Inc.

Description: The My Read Receipts & Email Tracking toolkit was created to expand Zendesk’s functionalities. The integration comes equipped with read receipts, email tracking tools, automatic follow-ups, receipt metadata, customizable HTML email headers, and other functionalities. The Read Receipts integration is free to download on the Zendesk Marketplace and includes a 30-day free trial to Read Receipt’s pro features.

Integrations Built by Zendesk

Mailchimp for Sell

Description: The Mailchimp App for Zendesk Sell provides sales teams insights into the types of content that most resonate with customers. Users can track the customer’s email campaigns, view in-depth reports on the actions customers take in each campaign, and subscribe or unsubscribe a customer from a particular list. The integration is built internally by Zendesk and is available for free on the Zendesk Marketplace.

Knowledge Capture

Description: With the Guide Knowledge Capture App, Zendesk Support users can search and link articles into active tickets, create new reports with pre-defined templates available in Zendesk Support’s agent interface, and provide quick inline feedback on articles to aid in content improvements. The Knowledge Capture integration is built internally by Zendesk and is available for free on the Zendesk Marketplace to all Zendesk Guide Customers.

Scratchpad

Description: Zendesk’s Scratchpad integration plugs into Zendesk Support and enables agents to make notes, craft responses, and write down information during a live chat or phone call, making it easier for them to jot down thoughts on the fly before formatting and submitting them in the comment field. Agents can even save their snippets for future use. The Scratchpad integration is built internally by Zendesk and is available for free on the Zendesk Marketplace.

Select an Address

Description: The Select an Address integration allows admins and agents in the Zendesk Support solution to change the default support email address associated with a particular ticket. Users can personalize outbound messages, reroute inbound tickets to the appropriate groups, specify a default email address by group, select a specific address when creating a ticket, and more. The Select an Address integration is built internally by Zendesk and is available for free on the Zendesk Marketplace.

WhatsApp for Sell

Description: While still in its Early Access Program (EAP), the WhatsApp integration for Zendesk Sell will allow users to use Sunshine Conversation’s functionalities to receive and answer messages from the Sell platform. The WhatsApp for Sell EAP is currently only available to customers on the Zendesk Sell Elite plan and who have a Sunshine Conversation plan on their account. The integration is built internally by Zendesk and is available to download for free on the Zendesk Marketplace.

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