Top MarTech News From the Week of September 1st: Updates from GoTo, SOCi, GrowthLoop, and More

The editors at Solutions Review have curated this list of the most noteworthy MarTech news from the week of September 1st. This round-up covers announcements and updates from GoTo, SOCi, GrowthLoop, and more.

Keeping tabs on the most relevant CRM and MarTech news can be time-consuming. As a result, our editorial team aims to summarize the week’s top headlines in the marketing technology landscape. The Solutions Review editors will compile a weekly round-up of vendor product news, mergers and acquisitions, venture capital funding, talent acquisition, and other noteworthy MarTech news. With that in mind, here is some of the top MarTech news from September 1st.

Top MarTech News From the Week of September 1st, 2023

Hightouch and Databricks Extend Their Partnership

Hightouch, a data activation solution provider, recently announced that Databricks Ventures was involved in its recent $38 million fundraising round. The investment expands on the partnership between Hightouch and Databricks to help companies convert their data into action. Additionally, the collaboration between the two companies to create 360-degree customer profiles with the Databricks Lakehouse solution and use Hightouch’s no-code feature suite to activate the customer data, behavioral events, and machine learning models within those profiles.

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Gong Introduces a New Generative AI Tool for Revenue Teams

Gong, a revenue intelligence solution provider, has launched Call Spotlight, a new generative AI solution designed to provide revenue teams with relevant, secure, and accurate summaries of customer interactions. The new tool uses a generative AI information querying capability that generates optimized responses to customer inquiries based on pre-set prompts or free-form questions. This helps sales and revenue teams better understand deal health, helps them identify emerging trends, and supports more informed decision-making.

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GoTo Launches an AI-Powered Chat Summary Tool 

GoTo—a communication software and remote IT support solution provider—has launched AI Chat Analysis, a new feature for the company’s contact center solution offering. AI Chat Analysis is an AI-powered chat summary and sentiment analysis feature that expands the data-driven insights customer service supervisors and analysts can use when assessing customer interactions. The tool provides a positive, negative, or neutral sentiment analysis score after every customer conversation, providing teams with the insights they need to identify areas for improvement.

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SOCi Releases an AI-powered Tool for Generating Personalized Customer Interactions

SOCi, a marketing cloud solution provider for multi-location enterprises, has announced Genius Social | Engagements. This new tool uses AI technology to generate personalized, on-brand responses to multiple engagement types across social networks. The latest offering is an extension of SOCi Social and enables users to create replies quickly, edit the AI-generated text to ensure authenticity, safeguard the generated responses to avoid mistakes, and compile a brand’s identity and messaging data in a central location. Genius Social | Engagements will launch in Q4 2023, but businesses can join the Beta Waitlist now.

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Typeface and GrowthLoop Announce the Integrated GenAI Marketing Solution

Typeface, an enterprise-grade generative AI platform, has announced the GenAI Marketing Solution, an integrated offering with GrowthLoop, a marketing technology company, and Google Cloud’s BigQuery and GenAI Foundation Models. The new tool combines generative AI into a single workflow that defines audience segments and uses them to create custom content that can be distributed across marketing channels. This enables marketers to accelerate marketing campaign launches, maintain consistent brand messaging on multiple platforms, streamline cross-channel content creation, and improve efficiency.

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UserTesting Debuts a New Collection of AI Capabilities

UserTesting—an experience research and insights provider—has announced the availability of UserTesting AI, a new suite of AI-powered capabilities that can help users identify customer insights, act on opportunities, and improve how products and experiences are developed. The company also launched the AI Insight Summary feature, which uses GPT technology to synthesize verbal and behavioral data from multiple video sources and generate content summaries. With these features, teams can optimize how they scale their research programs, process various data streams, connect with target audiences, and analyze customer sentiments.

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Expert Insights Section

Watch this space each week as the Solutions Review editors will use it to share new articles from the Contributed Content Series, Contributed Shorts videos, Expert Roundtable videos, event replays, and other curated content to help you gain a forward-thinking analysis and remain on-trend with changing industry expectations. All to meet the demand for what its editors do best: bring industry experts together to publish the web’s leading insights for enterprise technology practitioners.

Why a Great Customer Experience Starts with Data Management, by Kelly O’Connell at ActiveCampaign

As part of Solutions Review’s Contributed Content Series, Kelly O’Connell, the Chief Product Officer at ActiveCampaign, explains why data management is crucial to the development of a memorable customer experience. In her article, O’Connell talks about creating 1:1 experiences, the pressures of changing customer demands, and the value of developing and delivering personalized, automated customer experiences.

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Maximizing Returns in an Economic Downturn: The Power of Customer Engagement and Retention, by Josh Wetzel at OneSignal

As part of Solutions Review’s Contributed Content Series, Josh Wetzel, the Chief Revenue Officer at OneSignal, explores how customer engagement and retention strategies can help companies maximize ROI during economic uncertainties. Topics covered include the value of customer retention, how to drive customer engagement, tips for maximizing retention, and more.

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The IT Revolution: Why IT Needs a Seat at the Table, by Jeremy Rafuse at GoTo

As part of Solutions Review’s Contributed Content Series, Jeremy Rafuse—the VP of IT and Head of Digital Workplace at GoTo—explains why the IT revolution requires IT teams to be more involved in higher-level company decision-making. The article describes why IT success will lead to overall business success and delves into the value of giving IT departments a voice at the executive level.

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For consideration in future news round-ups, send your announcements to wjepma@solutionsreview.com.