Gartner Names Winners of 2021 Voice of the Customer for Distributed File Systems and Object Storage

Analyst house Gartner, Inc. recently announced the winners of its new 2021 Peer Insights Voice of the Customer: Distributed File Systems and Object Storage. The report marks the latest addition to the researcher’s expansive list of buyer-centric resources, which already includes its popular Magic Quadrant and Critical Capabilities. Gartner Peer Insights provides first-hand reviews of software and services contributed by enterprise users. The new report is an extension of Gartner’s Customer Choice Awards released in previous years.

Peer Insights Voice of the Customer does not include an expansive vendor listing or proprietary graphic to help organizations select the best tools. Rather, it provides reviews that go through a strict validation process to ensure they are authentic. Gartner Peer Insights are meant to be a complement to its expert-led research reports. At Solutions Review, we read the report, available here, and pulled out the key takeaways.

Inspur and XSKY (Beijing) Data Technology Record the Highest Overall Scores

Both receiving overall ratings of 5.0, these two storage providers boast the top scores in the industry. Though these vendors received the top overall scores, it should be noted that they also received the lowest number of reviews, both only getting 11 each. The closest competition in terms of overall scores are Cloudian, Pure Storage, Cohesity, Nutanix, and Huawei, all earning a rating of 4.8 and receiving 65, 64, 57, 56, and 42 reviews, respectively.

The Average Willingness to Recommend Rating is 92 Percent

The willingness to recommend scores ranged from 75-100 percent. The top three vendors, all receiving a rating of 100 percent, are Veritas Technologies, Inspur, and XSKY (Beijing) Data Technology. Just below the top vendors are Pure Storage (97 percent), Cloudian (95 percent), and Scality (95 percent). The majority of Inspur and XSKY (Beijing) Data Technology’s reviews came from the Asia/Pacific region (82 and 100 percent, respectively), while most of Veritas’ ratings came from Europe, the Middle East, and Africa (68 percent).

Cloudian, Cohesity, and Pure Storage are the Customers’ Choice of North America

By receiving over 25 reviews and earning above an average market rating of 4.8, Cloudian, Cohesity, and Pure Storage have established themselves as North America’s Customers’ Choice. In Europe, the Middle East, and Africa, Scality was named the Customers’ Choice by Gartner. Additionally, Huawei earned the distinction of being the Customers’ Choice for the Asia/Pacific region. Pure Storage was the Large Enterprise Customers’ Choice, and Cloudian, Nutanix, and Cohesity were the Customers’ Choice for Midsize Enterprises.

Read Gartner’s 2021 Peer Insights Voice of the Customer for Distributed File Systems and Object Storage.

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Tess Hanna

Tess Hanna is an editor and writer at Solutions Review covering Backup and Disaster Recovery, Data Storage, Cloud Computing, and Network Monitoring. Recognized by Onalytica in the 2021 "Who's Who in Data Management," and "Who's Who in Automation" reports. You can contact her at thanna@solutionsreview.com

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