Gartner Names Winners of 2021 Voice of the Customer for Primary Storage Arrays

Gartner Names Winners of 2021 Voice of the Customer for Primary Storage ArraysAnalyst house Gartner, Inc. recently announced the winners of its new 2021 Peer Insights Voice of the Customer: Primary Storage Arrays. The report marks the latest addition to the researcher’s list of buyer-centric resources, which already includes its popular Magic Quadrant and Critical Capabilities. Gartner Peer Insights provides first-hand reviews of software and services contributed by enterprise users. The new report is an extension of Gartner’s Customer Choice Awards released in previous years.

Peer Insights Voice of the Customer does not include an expansive vendor listing or proprietary graphic to help organizations select the best tools. Rather, it provides reviews that go through a strict validation process to ensure they are authentic. Gartner Peer Insights are meant to be a complement to its expert-led research reports. At Solutions Review, we read the report, available here, and pulled out the key takeaways.

Our Buyer’s Guide for Data Storage helps you evaluate the best solution for your use case and features profiles of the leading providers, as well as a category overview of the marketplace.

Inspur Records the Highest Overall Score

Receiving an overall rating of 5.0, Inspur boasts the top score in this report. Though this vendor received the top overall score, it should be noted that it received the lowest number of reviews, only getting 21. The providers that are Inspur’s closest competition in terms of overall scores are Huawei, Infinidat, and Pure Storage, all earning a rating of 4.8 and receiving 93, 149, and 86 reviews, respectively. Dell Technologies, Hitachi Vantara, and NetApp are all close behind, each with ratings of 4.7 stars.

The Average Willingness to Recommend Rating is 94 Percent

The willingness to recommend scores ranged from 81-100 percent. The top two vendors, both receiving a rating of 100 percent, are Inspur and Pure Storage. Just below the top vendors are Hitachi Vantara (98 percent), Huawei (97 percent), and Infinidat (95 percent). The majority of Inspur’s reviews came from the Asia/Pacific region (90 percent), while 70 percent of Pure Storage’s reviews came from North America.

Infinidat and Pure Storage are the Customers’ Choice for Midsize Enterprises

By receiving over 20 reviews, exceeding the average User Interest and Adoption Score, and exceeding the average Overall Rating score, Infinidat and Pure Storage have established themselves as the Customers’ Choice for midsize enterprises. Infinidat also earned ratings of 4.8 for both deployment and support experience. Pure Storage received 4.8 stars for its product capabilities, as well as its deployment and support experiences.

Read Gartner’s 2021 Peer Insights Voice of the Customer for Primary Storage Arrays.

Tess Hanna

Leave a Reply