Analyst house, Gartner Inc., has released their 2018 Market Guide for Service-Centric Cloud ERP Solutions, available here. The researcher’s Market Guide series is meant to cover new and emerging markets where software products and organizational requirements are in limbo. These Market Guides can be a great resource for understanding how a fledgling space may line up with current and future technology needs.
Gartner adds, “The landscape for cloud ERP for service-centric organizations is in transition as cloud adoption becomes more prevalent. CIOs responsible for ERP strategy should use this guide to learn about the solutions available and generate a longlist based on their organizational needs.”
Service-centric organizations have different functional needs to those of product-centric or asset intensive organizations. Their ERP strategy will be focused on what Gartner defines as “administrative ERP” — primarily financials, human capital management (HCM) and indirect procurement.
Gartner’s Market Guide aims to provide a more overarching view of the software space, the research house does, however, mention the vendors to watch as things take shape. Highlighted in the Guide, these ERP vendors provide cloud ERP solutions for service-centric companies: Acumatica, Aqilla, Blackbaud, Deltek, FinancialForce, Infor, KPI, Microsoft, MYOB, Oracle, Priority Software, Ramco Systems, Sage Intacct, SAP, Unit4 and Workday.
Analysts define service-centric organizations as not physically manufacturing and selling products, instead, they sell financial or consulting services. Delivered by employees, these services are generally people-centric rather than product-centric.
Looking at some of the key findings of the report, Gartner has found that service-centric cloud ERP solutions are experiencing notable maturation and over the next few years will increasingly be adopted by both large and mid-sized organizations. As of right now, as organizations are being pushed towards next-generation ERP, and are having to make the choice between proven on-prem deployment and cloud offerings. All in all, Gartner recommends that while many vendors provide service-centric solutions, it’s incredibly important to find a solution that meets your size, geographic, and industry requirements.
Gartner predicts that service-centric organizations are quicker to hop on the cloud trend than some of their product-centric peers. Because service-centric organizations don’t have manufacturing capabilities or an array of on-premise applications to run manufacturing, there’s a greater freedom to consider a cloud deployment.
Looking at some of the representative vendors in the space, we see some familiar faces in Acumatica, Infor, and Microsoft, but also some less familiar names such as Aqilla, MYOB, and BlackBaud. To ensure that the list was as relevant and accurate as possible, Gartner required each of the vendors in the space to confirm that they have at least one service-centric cloud ERP offering and at least 50 customers live on their service-centric cloud ERP offering. The Service-Centric ERP Market Guide provides a grid that breaks down each vendor’s cloud ERP offering by industry including healthcare, banking and insurance, or education.
Read Gartner’s 2018 Market Guide for Service-Centric Cloud ERP Solutions here.
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