Gartner Names Winners of 2018 Data Center Backup and Recovery Customer Choice Awards

Gartner Names Winners of 2018 Data Center Backup and Recovery Customer Choice Awards

Analyst house Gartner, Inc. recently announced the winners of its 2018 Peer Insights Customer Choice Awards for Data Center Backup and Recovery Software. The report marks the latest addition to the company’s expansive list of buyer’s resources, which already includes the popular Magic QuadrantCritical Capabilities, and Cool Vendors research. Gartner defines the broader data center backup and recovery marketplace as “being focused on providing backup capabilities for the upper-end mid-market (500 to 999 employees) and large-enterprise (1,000 employees or greater) environments.”

According to Gartner, the Customer Choice Awards are a ranking of vendors by “verified end-user professionals” on the company’s Peer Insights website, a peer review site in the mold of G2Crowd, Capterra, and TrustRadius. The awards take into account both the number of end-user reviews, and the overall user ratings.

Awards were given based on several criteria. The vendor must have at least 50 published reviews in the market guide during the submission period and must pass Gartner’s validation, conflict of interest and moderation process. Additionally, any solution provider must have a bare minimum of one tool designated by Gartner’s analysts as relevant in the marketplace.

In a press statement, Gartner’s executive vice president of Products and Services Ken Davis added: “Gartner Peer Insights Customers’ Choice is designed to help IT professionals make better purchase decisions by leveraging the knowledge and feedback by fellow verified end users. We work hard to ensure that all of the reviews are submitted by an IT professional or business user who has had experience purchasing, implementing and/or using the enterprise solution they are reviewing — free from conflicts of interest.”

This year’s Customer Choice Awards were given to 7 providers. Though it had the second-fewest reviews (84), Cohesity took the top spot with 4.8 stars (out of 5). The company’s DataProtect product consolidates secondary storage silos onto a hyperconverged data platform that spans public and private cloud environments. SEP earned runner-up status with a score of 4.7. SEP offers a backup and recovery tool for heterogeneous environments.

Veeam and Actifio shared scores of 4.6 in a tie for third place. However, the former had many more reviews (248 to 88). Headquartered in Switzerland, Veeam is a major player in the marketplace and offers two relevant products (Veeam Availability Suite and Veeam Backup & Replication). Actifio’s Enterprise, Sky, and Copy Data Virtualization products are powered by its patented Virtual Data Pipeline Technology.

With scores of 4.5, 4.3, and 4.3 respectively, Unitrends, Commvault, and Acronis round out the winners. Unitrends offers data protection tools for physical, virtual, and cloud environments, while Commvault has broadened its horizons, now referring to itself as a data management solutions provider. Acronis provides hybrid cloud data protection and storage, and offers three related software products: Acronis Backup, Acronis Backup Cloud, and Acronis Disaster Recovery Service.

We encourage you to peruse Gartner’s complete listing of Peer Insights vendor and product reviews.

Timothy King
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Timothy King

Editor at Solutions Review
Timothy is Solutions Review's Senior Editor. He is a recognized thought leader and influencer in enterprise middleware. Timothy has also been named a top-250 global business journalist by Richtopia.
Timothy King
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