Process Improvement Through Automation
Microsoft Office 365 is a familiar platform for collaboration and office productivity that is used in organizations across the globe. According to Microsoft, there were approximately 120 million monthly active users at the end of 2017 and roughly 1.2 billion users worldwide. Organizations of all sizes and types, and from every industry, have adopted it as part of their operations. Research from SkyHigh Networks found that in the last two years, Office 365 has surpassed all of the other cloud providers available, emerging as the most widely-accessed enterprise service.
While Office 365 is seen as a tool that provides many important functions, it is also one that is perceived as lacking in some areas, needing add-ons to enhance its capabilities in key areas like workflow and records management; and in particular, process automation. According to AIIM research, Information Management: Connecting and Optimizing Office 365, 75% of organizations recognize that process automation is a must, but many users feel that the Office 365 environment does not provide the tools needed to automate. Forty six percent say they lack the features needed to maximize the usefulness of Office 365. And despite the majority of companies and organizations claiming they do a “fair job” both managing and maintaining their business processes, they do recognize that there is room for further improvement and development. As a result, 22% plan to purchase BPM tools to improve their Office 365 implementation.