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Key Takeaways from Gartner’s 2017 Magic Quadrant for Intelligent Business Process Management Suites

Key Takeaways from Gartner's Magic Quadrant for Intelligent Business Process Management Suites
Key Takeaways from Gartner's Magic Quadrant for Intelligent Business Process Management Suites

Source: Gartner

Gartner Inc., the world’s largest research and advisory firm providing information technology related insight for IT and other business leaders, recently released their 2017 Magic Quadrant for Intelligent Business Process Management Suites (iBPMS).

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Gartner defines an iBPMS as an integrated set of technologies that coordinate people, machines, and things. It emphasizes:

  1. Support for real-time human collaboration, including integration with social media, mobile and cloud access to processes.
  2. Advanced analytics, real-time activity monitoring and decision management for intelligent coordination and management of the interactions of process participants.

iBPMS use actionable, real-time insights from operations intelligence to augment the orchestration and automation of adaptive business processes. They help application leaders deliver better business results by improving and transforming business processes.

According to Gartner, iBPMS software supports the full cycle of process and decision discovery, analysis, design, implementation, execution, monitoring, and optimization. Such business process management (BPM) suites support highly intelligent applications that seamlessly integrate more-advanced decision automation technologies — such as predictive analytics and artificial intelligence (AI) — to automate business processes that require more situationally adaptive behavior.

In this Magic Quadrant, Gartner evaluates the strengths and weaknesses of 19 providers that it considers most significant in the marketplace and provides readers with a graph (the Magic Quadrant) plotting the vendors based on their ability to execute and their completeness of vision. The graph is divided into four quadrants: niche players, challengers, visionaries, and leaders. At Solutions Review, we read the report, available here, and pulled out a few observations.

Key Takeaways

The 19 vendors evaluated in the report include: Appian, Pegasystems, Bizagi, IBM, K2, Oracle, AuraPortal, Genpact (PNMsoft), Axon Ivy, Software AG, BP Logix, AgilePoint, Kofax, Newgen Software, TIBCO Software, Whitestein, Bonitasoft, bpm’online and Itesoft W4.

Gartner provides honorable mentions that were not included in the research because they did not meet one or more inclusion criteria(ability to execute and their completeness of vision), however, they are appropriate for certain situations and compete against the vendors covered in this Magic Quadrant. Those vendors include: Canea, DST Systems, Nintex, Red Hat, OpenText, PMG, ServiceNow and Salesforce.

Faced with both externally and internally driven change, organizations have a bigger need to reinvent themselves while also driving improvements in efficiency. Several of the vendors within this market have shifted their marketing message to go beyond a focus on traditional Business Process Management (BPM) to supporting organizations in their digital business transformation efforts. They have rebranded their platforms to emphasize the role that an iBPMS can play in supporting the transformation to a digital business.

The mobile, social, cloud and analytics features in an iBPMS have continued to evolve. More-intelligent iBPMS products and services provide robust decision management capabilities, allowing you to optimize outcomes across a variety of decision types.

Download Gartner’s 2017 Magic Quadrant for Intelligent Business Process Management Suites.

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