There are plenty of free resources available online, (such as Solutions Review’s Business Process Management Buyer’s Guide, BPM Vendor Comparison Map, and best practices section,) but sometimes it’s best to do things the old-fashioned way. There are few resources that can match the in-depth, comprehensive detail of one of the highest-rated process improvement books.
The editors at Solutions Review have done much of the work for you, curating this list of the highest-rated process improvement books on Amazon. Titles have been selected based on the total number and quality of reader user reviews, as well as the ability to add business value. Each of the books listed in this compilation meets a minimum criteria of 50 reviews and a 4-star-or-better ranking.
Below you will find a library of titles from recognized industry analysts, experienced practitioners, and subject matter experts spanning the depths of business process management, process automation, process mapping, and supply chains. This compilation includes publications for practitioners of all skill levels.
Note: Titles are listed in no particular order.
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The Highest-Rated Process Improvement Books Available on Amazon
Book Title: The Ultimate Guide to Business Process Management: Everything You Need to Know and How to Apply it to Your Organization
OUR TAKE: This book from Theodore Panagacos explains BPM frameworks and best practice methodologies. Panagacos is a former Management Consultant with Booz & Company and has over 10 years of industry experience.
Description: In this step-by-step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Business Process Management. Learn how to fast-track your organization’s strategy to govern processes, create a process culture, and measure business performance. Best of all, this crystal-clear, convenient-sized book can be put to work in your organization immediately!
Book Title: The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
OUR TAKE: Susan Page’s book uses a step-by-step approach to explore how readers can identify and optimize processes that need fixing, implement internal controls to reduce human error, and test and rework processes. This second edition has been updated with new software suggestions, quizzes, and real-world examples.
Description: Are you baffled by how your department can keep making the same mistakes? Do you feel you have been climbing an unending, uphill battle trying to focus your employees’ limited time on more valuable work? You’re not alone! In fact, these obstacles are so common in business that the solution to getting past them even has a name–business process improvement (BPI). Thankfully, though, you don’t have to be a BPI expert in order to resolve these situations and find the results your business needs to find success again. Written by an experienced process analyst, The Power of Business Process Improvement is the resource you need to find a simple, bottom-line approach to process improvement work.
Book Title: Process Mapping, Process Improvement and Process Management: A Practical Guide to Enhancing Work Flow and Information Flow
OUR TAKE: Author, Dan Madison, is a principal at Value Creation Partners and has been a consultant and university instructor for over 17 years. This book also features chapters by guest writers Jerry Talley, Ph.D. and Vic Walling, Ph.D. that discuss cross-department process management, among other subjects.
Description: At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations.
Book Title: Value-Driven Business Process Management: The Value-Switch for Lasting Competitive Advantage
OUR TAKE: Peter Franz, the Managing Director for Business Process Management at Accenture, and Dr. Mathias Kirchmer, Accenture’s Executive Director for Business Process Management, give readers an overview of how BPM is applicable when resolving critical client issues.
Description: Value-Driven Business Process Management provides the rationale and methods for using business Process Management (BPM) to gain clarity on how your business operates and develop the ability to put new ideas into action quickly. You learn how to redirect your focus from a “method-and-tool” view of BPM to a more broadly informed view of BPM as a powerful management approach.
Book Title: Designing Organizations: Strategy, Structure, and Process at the Business Unit and Enterprise Levels
OUR TAKE: This third edition book from Jay R. Galbraith highlights the social technologies utilized to coordinate workflows, products, and services through real-life examples from companies such as Disney, Nike, and IBM. This title is suited for executives and managers.
Description: This Third Edition of the groundbreaking book Designing Organizations offers a guide to the process of creating and managing an organization (no matter how complex) that will be positioned to respond effectively and rapidly to customer demands and have the ability to achieve a unique competitive advantage. This latest edition includes fresh illustrative examples and references, while the foundation of the book remains the author’s popular and widely used Star Model.
Book Title: The Basics of Process Mapping
OUR TAKE: The author, Robert Damelio, is a consultant and the founder of Paladin Continuous Improvement, LLC. Additionally, Damelio is the founder of The Bottom Line Group, of which he was also President from 1988 to 2015, resulting in over 30 years of industry experience.
Description: This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.
Book Title: The Basics of Process Improvement
OUR TAKE: This title from Tristan Boutros and Jennifer Cardella is aimed at operators, managers, practitioners, and executives who are tasked with improving processes and workplace culture. Boutros is the COO for product, technology, and design at the New York Times, and Cardella is VP of strategic program and vendor management at a large media firm.
Description: Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.
Book Title: The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance
OUR TAKE: This book by Tim Purdie and Tristan Boutros is the Gold Medal Winner of the 2015 Axiom Book Award for Best Business Theory Book. The title covers process maturity, process-oriented architecture, how to create a process ecosystem, and case examples, among other concepts.
Description: Today’s business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes.
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