5 Essential Customer Relationship Management Certifications

5 Essential Customer Relationship Management Certifications

One of the best ways to show expertise in customer relationship management (CRM) is to earn a few certifications. Several organizations offer CRM certifications that focus topics like sales team management, solution deployment and testing, administration, and more. Below, we’ve listed five essential customer relationship management certifications for any administrator or sales professional responsible for maintaining and monitoring a CRM.

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Dynamics 365 Sales Functional Consultant Associate

COST: $330

Microsoft Dynamics 365 Sales Functional Consultants implement solutions that anticipate and plan customer connections, manage deals through processing and closing, and accelerate sales team performance using data analytics. This exam measures your ability to accomplish the following technical tasks: perform discovery, planning, and analysis; manage user experience design; manage entities and data; implement security; implement integration; and perform solutions deployment and testing, as well as your ability to perform configuration, manage core sales entities, and manage sales entities.

Learn more about this certification here.


HubSpot Sales Software

COST: $0

The HubSpot Sales Software Certification demonstrates your ability to execute an inbound sales process using HubSpot CRM and Sales Hub. It is made up of 3 lessons. At the end of each class, you’ll be given practical exercises so you can immediately apply what you learn. You will need to perform these actions in order to earn your certification. There is also a 50-question, multiple-choice test you will need to pass in order to get certified.

Learn more about this certification here.


Oracle NetSuite SuiteFoundation Certification

COST: $250

More and more companies are looking for professionals who have validated NetSuite expertise. Companies that use certified professionals see more effective deployments and a greater return on their investment. Passing this exam confirms that you have the knowledge necessary to become SuiteFoundation Certified. The candidate can work with the NetSuite product and has a basic understanding of the following concepts and features which are covered on the exam: features and standard modules; company and user preferences; relationship of users, roles and permissions; customization options of the user interface; dashboards, reports, and searches; standard record types and how they are structured; NetSuite product release process.

Learn more about this certification here.


Salesforce Administrator

COST: $200

Salesforce credentials grow your resume and highlight your skills. Prove your hands-on experience with Salesforce and get a competitive edge that leads to new opportunities. The Salesforce Administrator credential is designed for those who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities.

Learn more about this certification here.


Zendesk Support Administrator

COST: $350

Be recognized for your in-depth knowledge and earn your employer’s trust as the go-to person on your team for Zendesk. The official stamp of approval will also raise your profile for career growth opportunities whether your goal is to take on new projects, leadership roles or even start your own customer service organization. Zendesk Certified Professionals possess the knowledge and skills necessary to implement, configure, and manage an Enterprise account of Zendesk Support. They have hands-on experience completing day-to-day operational tasks needed to manage a Zendesk Enterprise instance.

Learn more about this certification here.


Anna Birna Turner

Anna is an enterprise technology writer covering Marketing Automation, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP). Feel free to reach out to her at any time at abturner@solutionsreview.com
Anna Birna Turner