Top MarTech News From the Week of August 2nd: Updates from monday.com, Acquia, SurveyMonkey, and More

The editors at Solutions Review have curated this list of the most noteworthy MarTech news from the week of August 2nd. This round-up covers announcements and updates from Dialpad, Salesforce, Blueshift, and more.

Keeping tabs on the most relevant CRM and MarTech news can be time-consuming. As a result, our editorial team aims to summarize the week’s top headlines in the marketing technology landscape. The Solutions Review editors will compile a weekly round-up of vendor product news, mergers and acquisitions, venture capital funding, talent acquisition, and other noteworthy MarTech news. With that in mind, here is some of the top MarTech news from August 2nd.

Top MarTech News From the Week of August 2nd, 2024

Acquia Announces the Multi-Experience Operations Suite

Acquia, an open digital experience software provider, has announced Multi-Experience Operations, a new enhancement to the Acquia Cloud Platform that combines the time, cost, and maintenance advantages of the Drupal CMS platform with the performance, resiliency, and scalability of Acquia Cloud Next. The Multi-Experience Operations will provide businesses with secure container-based software isolation, dynamic auto-scaling functionalities for cloud capacity, faster application performance, and a self-healing infrastructure to ensure cloud capacity remains at optimal levels.

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Box and Slack Detail Their Expanded Partnership

Box, an Intelligent Content Cloud provider, has announced an expanded partnership with Slack, Salesforce’s AI-powered work operating system. Through the partnership, the companies will bring joint AI technologies to enterprise content, enabling joint customers to improve how their organizations work. Customers will also have access to unlimited Box AI queries directly in Slack, which allows users to ask critical questions and extract timely insights from Box files without leaving the platform they’re already in. The companies also announced several enhancements to the integration, including improved workflow automation between the platforms and better file previews.

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Calabrio and Five9 Reveal an Integration Partnership

Calabrio, a workforce performance company, has announced a “next-generation” integration with Five9, an intelligent customer experience (CX) platform provider. As a Five9 Select partner, Calabrio will now offer Quality Management (QM) and Analytics capabilities powered by Five9 VoiceStream, a real-time audio and metadata streaming service. The integration will deliver additional benefits to Five9 virtual call center (VCC) customers, including enterprise-grade call recording, quality management, workforce management, and AI-driven analytics, all supported and certified by the two companies.

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Goldcast Debuts an AI-Powered Content Creation Tool

Goldcast, an AI-powered B2B video campaign platform, has launched Content Lab, a new content repurposing tool that’s powered by AI and uses video as the input to generate multimodal, multichannel content. With this tool, B2B marketers can use events, customer testimonials, webinars, or other video content as an input that allows the product’s AI technology to transform into multichannel content. Content Lab uses a combination of GPT and GPT-like large language models (LLMs) that have been specifically trained to consume transcript content.

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Kore.ai Debuts New Capabilities for Smaller Businesses

Kore.ai—an enterprise conversational and generative AI platform provider—has announced Express for its XO (Experience Optimization) Platform. With the New XO Express, smaller businesses can access a simplified way for non-technical users to leverage the capabilities of XO Automation, create AI chatbots, and deploy affordable contact centers via XO Contact Center AI. These advanced capabilities will support smaller companies as they develop digital experiences, manage costs, and drive continued growth.

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monday.com Launches a Portfolio Management Solution

monday.com, a multi-product platform provider, has announced the complete release of its portfolio management solution. With this new enterprise offering, available within the monday work management product suite, portfolio managers and executives can access a holistic view of all their relevant projects without needing to sift through complex reports. Other benefits include faster setup times, instant connections, streamlined workflows, customizable interfaces, automation integrations, and other features to help businesses make informed decisions, streamline operations, and maximize productivity.

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SurveyMonkey Announces a New Customer Experience Offering

SurveyMonkey, a global provider of online surveys and forms, has announced SurveyMonkey for CX, a new “all-in-one” solution to help business owners, marketers, and customer experience professionals listen to customers and improve their experience. The new offering will leverage the SurveyMonkey Enterprise platform and enable users to leverage AI-generated surveys, analyze conversations, capture customer feedback across channels, integrate with hundreds of technology platforms, and track customer experience metrics like customer satisfaction score (CSAT), Net Promoter Score (NPS®), and customer effort score (CES).

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Sybill Raises $11 Million in a Series A Funding Round

Sybill, an AI-powered sales assistant, has raised $11 million in an oversubscribed Series A funding round, bringing its overall funding to $14.5 million. The funding was led by Greycroft with participation from existing investors Neotribe Ventures, Powerhouse Ventures, and Uncorrelated Ventures. With this funding, Sybill will expand the functionalities of its AI assistant so it can automate more administrative tasks, provide deeper buyer insights, and provide users with accurate AI models that help them improve their sales efforts.

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