For many organizations, employee error is a large threat to the overall security of the business. This shouldn’t be a surprise: they are under constant barrage from phishing and other social engineering attacks in their day-to-day operations. Regardless, ignorance or neglect of mobile security best practices from employees can put your entire enterprise, including databases, digital assets, finances, and proprietary data at risk.
An obvious solution is to enforce mobile security training for all of your employees. Though this sounds simple, the process can be complex. What are the best mobile security training tactics and techniques? How should you approach training in the first place? What makes a successful mobile security policy?
Here are some tips on mobile security training to keep in mind:
All Employees Must Follow Proper Protocol
Employees will look to the behavior of your enterprise to understand how to model their work behavior. No matter how much time, energy, and resources you pour into your mobile security training, if lower-level employees see those that are higher up cutting corners when taking the steps to maintain security, they will be equally neglectful. Therefore, mobile security must be a critical part of your company culture.
To do so, make sure that you have deployed the mobile protection platform best suited for your IT environment. Confirm that your IT security team is taking the appropriate measures to ensure the solution is updated properly and maintaining a security perimeter across all of your corporate devices. Don’t allow your mobile security to become misconfigured or outdated.
Furthermore, mobile security needs to be a critical part of your business practices and processes. Mandate that employees are taking the steps to keep hackers and insider threats out of sensitive digital areas, even when performing simple digital tasks. Once your employees see how seriously you take your mobile security, they will, in turn, take it seriously as well.
Keep Your Mobile Security Training Engaging
Currently. we live in the age of the lowered attention span. The one-and-done lecture format will no longer suffice for your employee’s mobile security training today because it’s simply not enough to keep employees’ attention. A tactic such as gamification can be helpful in mobile security training. Gamification improves mobile security performance, awareness, and corporate culture while keeping employees engaged with the material.
Again, you should emphasize making mobile security training a core part of your enterprise’s culture, and that means making training sessions a regular occurrence in your enterprise. You can and should make these sessions short and snack-like rather than sessions that are hours long. This will help your employees maintain focus and retain information while not disrupting your business practices.
Simultaneously, continual training will keep employees up-to-date with the latest best practices, help your IT security team internalize their own lessons, and will keep employees receptive to the material. Additionally, if there is a slip-up in your mobile security processes, make remediation training mandatory not just for the employee responsible but for all employees so that they understand what happened and how to avoid it.
Remember: All of Your Employees Are Only Human
Employees will make mistakes, and while these mistakes can be costly, it’s important to remember that mobile security is not 100% effective against all threats. Eventually, something will penetrate your IT perimeter.
So it behooves your enterprise to ensure you have a threat detection capability like endpoint detection and response (EDR) deployed to catch threats after they have broken through your preventative measures. At the same time, you need to be understanding that your employees will potentially be fooled by a well-designed social engineering attack.
You should make the following of mobile security best practices a part of your employee evaluations and a factor in your promotion or raise discussions. However, you should avoid punishing employees for their digital mistakes, except in cases of blatant neglect. After all, a slip-up can provide feedback to measure the effectiveness of your mobile security training platforms and where it might need fine-tuning.
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